Remote Inmate Video Visitation in Maple Street Correctional Center

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Maple Street Correctional Center

Address:
1300 Maple Street
Redwood City, CA 94063
Phone:
650-599-3000

Remote Video Visitation with an Inmate

Maple Street Correctional Center uses Smart Communications for Remote Video Visitation between inmates and their loved ones.

How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.

This link explains everything you need to know about Smart Communications Video Visitation.

Maple Street Correctional Center ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

All visitors must pre-register at www.smartjailmail.com one day in advance.
All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
All visitors can register for the visit by using the smartjailmail website.
NOTE:
There are limited number of visits that can be scheduled by calling 650-599-3000 instead. Scheduling a visit:
To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.

The Day of the Visit
Visits are 45 minutes.
Only one person allowed per visit. You must at least 18. Children not allowed.
State or Federal government issued ID only.
On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
If a visitor is more than 15 minutes late the visit is automatically cancelled.
Cancelled visits will not be rescheduled. All visiting times will end on schedule.
Additional Rules ... Mostly common sense, but important nonetheless.

DAY	TIMES
SUNDAY	2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM
MONDAY	NO VISITS
TUESDAY	8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM
WEDNESDAY	8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM
THURSDAY	8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM
FRIDAY	8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM
SATURDAY	2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM

How, What and Where can you Mail Something to an Inmate in Maple Street Correctional Center?

Postcards & Envelopes
The Maple Street Correctional Center allows regular postcards and envelopes to be mailed to inmates. There are a number of restictions that are oulined on the Inmate Mail page.

Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126

Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.

All newspapers, magazines and books are to be shipped to:
Maple Street Correctional Center
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page.

How to Schedule & Visit with an Inmate in Maple Street Correctional Center

To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:

To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
Once you open an account, you may search for San Mateo County inmate to visit with.
When you locate the San Mateo County inmate that you want to connect with, you can send them a connection request.
Maple Street Correctional Center will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Maple Street Correctional Center inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.

How to Send a Carepack Commissary Package Directly to an Inmate in San Mateo County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Maple Street Correctional Center follow these steps:

Select California, then select Maple Street Correctional Center, and then select the 'Send a Package Order' option.
Register and create an account with Access Securepak, for San Mateo County.
Choose the inmate and the products you want shipped to them, and input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in San Mateo County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Maple Street Correctional Center check out our Commissary Instructions Page for San Mateo County.

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Maple Street Correctional Center follow these steps:

Register with Access Corrections by creating an account.
Select California, then select Maple Street Correctional Center, and then the inmate you want to send money to.
Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maple Street Correctional Center.

How Do Inmates in Maple Street Correctional Center Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

Maple Street Correctional Center uses the services of IC Solutions.
Register with them online or call them at 888-506-8407.
Agents are available 24 hours a day, and speak both English & Spanish.
Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls. In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.