Maple Street Correctional Center Sending Money

Maple Street Correctional Center

Address:
1300 Maple Street
Redwood City, CA 94063

Phone:

650-599-3000

Inmate Money Deposit & Commissary Instructions for Maple Street Correctional Center

Maple Street Correctional Center uses Access Corrections Secure Deposits (also known as 'Smart Deposit') for depositing money into an inmate's account. 

The information below provides you complete instructions regarding the Maple Street Correctional Center:
- Inmate Accounts and Deposits,
- Commissary Information,
- Depositing Money Online,
- Mailing Inmate Money, and
- What 'property' Maple Street Correctional Center inmates are allowed to have in jail and/or have dropped off to them.
Follow the instructions below on this page exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.

Inmate Money Deposit Instructions for Maple Street Correctional Center

There are multiple ways to add money to an inmate's account at Maple Street Correctional Center, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Jail Lobby Kiosk - Kiosks accept cash, credit cards, and debit cards.
4. Mail-in Lockbox - Friends or Family who do not have a credit or debit card can mail money orders to their secure lockbox to make deposits to an inmate’s account. Depositors use a customized form that captures all needed information. Upon receipt, they process and post the deposits to the inmate's trust fund in approximately 48 hours.

Keefe Commissary Network LLC
10880 Lin Page Place
St. Louis, MO 63132

5. Walk-in Cash Deposits - Go to any Cash Pay Today location to deposit cash to your inmate's account.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email[email protected]
Online Chat - Look for 'bubble' on bottom right of the page linked here.

Maple Street Correctional Center Commissary Instructions

Maple Street Correctional Center contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Maple Street Correctional Center.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
    My Care Pack
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Maple Street Correctional Center staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Maple Street Correctional Center's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

What is the Maximum Amount You Can Add to an Inmate's Account?

All Jails have limits on how much money an inmate can have on the books at any one time.
They also have limits on how much you can deposit for an inmate at a time.
The standard monthly limit an inmate can spend is between $300 and $400. After signing up for Access Corrections Secure Deposits, and choosing your inmate, you will be instructed on what the maximum deposit and frequency is for your inmate and Maple Street Correctional Center.

What Can You Purchase for an Inmate's Commissary at Maple Street Correctional Center

Maple Street Correctional Center contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Maple Street Correctional Center.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
    My Care Pack
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Maple Street Correctional Center staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Maple Street Correctional Center's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

Here is a sample of what you can purchase for your inmate:
Food

Hygiene

Apparel

Electronics

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

Who can Add Money to an Inmate's Account?

Anybody can contribute to an inmate's 'books' or commissary fund as long as there isn't a no-contact order in place.

Because of the ability for family members and friends to deposit money online using a credit or debit card at Access Corrections Secure Deposits, jail inmates at Maple Street Correctional Center can now receive funds from anywhere in the world.

Why Do Inmates in Maple Street Correctional Center need Commissary?

Since inmates are not allowed to possess cash money while in custody, the Maple Street Correctional Center allows the inmate's family and/or friends to purchase products online from Access Secure Pak.

This allows them to obtain items such as personal hygiene products, snacks, apparel, electronics and stationery supplies. Otherwise they go without, and you don't want them to be obligated to others for their basic needs.

Medical Copays, Jail Fees and other Inmate Expenses

Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.

Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.

A quick call to the Maple Street Correctional Center at 650-599-3000 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.

Important Tips and Information About Your Inmate's Commissary

Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.

Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.

If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Maple Street Correctional Center and ask to investigate. If an inmate is being targeted, they will intervene and have the victim placed in protective custody, away from the general population.

Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.

Click here to purchase commissary online for your inmate at Maple Street Correctional Center.

How, What and Where can you Mail Something to an Inmate in Maple Street Correctional Center?

Postcards & Envelopes
The Maple Street Correctional Center allows regular postcards and envelopes to be mailed to inmates. There are a number of restictions that are oulined on the Inmate Mail page.

Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Maple Street Correctional Center
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Schedule & Visit with an Inmate in Maple Street Correctional Center

To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:

  • To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for San Mateo County inmate to visit with.
  • When you locate the San Mateo County inmate that you want to connect with, you can send them a connection request.
  • Maple Street Correctional Center will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Maple Street Correctional Center inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Mateo County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Maple Street Correctional Center follow these steps:

  • Select California, then select Maple Street Correctional Center, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for San Mateo County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Mateo County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Maple Street Correctional Center check out our Commissary Instructions Page for San Mateo County.


 

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Maple Street Correctional Center follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Maple Street Correctional Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maple Street Correctional Center.


 

How Do Inmates in Maple Street Correctional Center Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

  • Maple Street Correctional Center uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

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Frequently Asked Questions

How do you deposit money in the Commissary Account of a Maple Street Correctional Center inmate online?
For online deposits Maple Street Correctional Center uses a third-party service called Access Corrections. You must first register with them. A link to them can be find on the page above. After registering, you can choose this facility, Maple Street Correctional Center, then select the inmate you want to send money to, choose how much you want to send, then input a credit or debit card for payment. Your inmate will receive the money in his or her account immediately. Note that there is small fee for using this service. If you have any questions or you want to make a deposit over the phone, call Access Corrections at 866-345-1884. Learn more about how to send money to an inmate in the Maple Street Correctional Center.

Can you deposit money to an inmate directly at Maple Street Correctional Center?
Yes, you can deposit money directly at Maple Street Correctional Center either one of two ways: 1. There will be kiosk in the jail lobby which accepts cash, credit and debit cards. 2. You can mail a money order, made out to the inmate with his Inmate ID# number on it also, to the jail at: 1300 Maple Street
Redwood City, CA 94063. If you have any questions, call the jail at 650-599-3000. Learn more about how to send money to an inmate in the Maple Street Correctional Center.

Does the inmate have to be a member of my family in order to send money to them?
No. Anyone, as long as there is NOT a court-ordered 'no contact order' in place, can send money to an inmate in Maple Street Correctional Center. Learn more about how to send money to an inmate in the Maple Street Correctional Center.

What is the maximum amount of money I can send to an inmate in Maple Street Correctional Center?
The maximum deposit you can send an inmate at any one time is usually $300-400. This amount is subject to change however, so be sure to check with the Maple Street Correctional Center by calling 650-599-3000 before sending a money order to them. If you are depositing money online using Access Corrections, or using the kiosk at the jail, you will be told the monetary limits by the system at the time of the deposit. In addition, Maple Street Correctional Center will have a limit on how much the inmate can spend on commissary products in any given week. Learn more about how to send money to an inmate in the Maple Street Correctional Center.

How much can an inmate spend on commissary products each week?
Maple Street Correctional Center updates the amount of money an inmate can spend on commissary each week from time to time, but generally the maximum amount they can spend will never exceed $125.00 per week. The kiosk you use at the jail to deposit money, or the website of Access Corrections, will always post the maximum amount an inmate can spend each week on commissary, but for confirmation you call call the jail directly at 650-599-3000. Learn more about how to send money to an inmate in the Maple Street Correctional Center.

What can an inmate in Maple Street Correctional Center spend his money on?
Inmates in Maple Street Correctional Center can use the commissary money that you deposit into their accounts to purchase phone cards, stamps, stationary supplies, snacks, candy, hygiene products and certain types of clothing allowed by the jail. If the facility has extra fees for medical visits or medication, it may also be used for that. Lastly, if the inmate's judge allows 'self-bail' and the inmate has the funds, he or she can use their funds to bond themselves out of custody. Learn more about how to send money to an inmate in the Maple Street Correctional Center or call the facility at 650-599-3000.

Can I make a deposit into a Maple Street Correctional Center inmate's account anywhere else besides online or using the kiosk at the jail?
Yes. You can also make a deposit to an inmate's account who is incarcerated in the Maple Street Correctional Center at the following walk-in cash payment companies: Cash Pay Today, Ace Cash Express and Western Union. In addition you can make a deposit using a credit or debit card over the phone by calling Access Corrections at 866-345-1884. Learn more about how and where to send money to an inmate in the Maple Street Correctional Center.