Maple Street Correctional Center Inmate Visitation

Maple Street Correctional Center

Address:
1300 Maple Street
Redwood City, CA 94063

Phone:

650-599-3000

Maple Street Correctional Center ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

  • All visitors must pre-register at www.smartjailmail.com one day in advance.
  • All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
  • All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
  • All visitors can register for the visit by using the smartjailmail website.
    NOTE:
    There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
    To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.

    The Day of the Visit
  • Visits are 45 minutes.
  • Only one person allowed per visit. You must at least 18.  Children not allowed.
  • State or Federal government issued ID only.
  • On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
  • Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
  • If a visitor is more than 15 minutes late the visit is automatically cancelled.
  • Cancelled visits will not be rescheduled. All visiting times will end on schedule.
  • Additional Rules ... Mostly common sense, but important nonetheless.
DAY TIMES
SUNDAY 2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM
MONDAY NO VISITS
TUESDAY 8:00AM – 8:45AM
10:00AM – 10:45AM
2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM
WEDNESDAY 8:00AM – 8:45AM
10:00AM – 10:45AM
2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM
THURSDAY 8:00AM – 8:45AM
10:00AM – 10:45AM
2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM
FRIDAY 8:00AM – 8:45AM
10:00AM – 10:45AM
2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM
SATURDAY 2:00PM – 2:45PM
7:00PM – 7:45PM
9:00PM – 9:45PM

Video Visitation with an Inmate Using Smart Communications

Maple Street Correctional Center uses Smart Communications for Remote Video Visitation between inmates and their loved ones.

How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.

Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.

Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.

This link explains everything you need to know about Smart Communications Video Visitation.

Can I visit an inmate in Maple Street Correctional Center custody?

Yes, Maple Street Correctional Center, as well as all jails, allow you to visit an inmate.

By federal law, every jail must make provisions for offenders in custody, whether they are pretrial or convicted and sentenced, to receive visits from friends or family. 

Every state has their own policies regarding the amount of time that a jail must provide offenders in their custody, and then every facility gets to set their own rules, number of times, schedules, etc.   Some jails only allow 30 minutes a month. Others as much as an hour every day.

Before visiting, your inmate will have to have put you on an ‘inmate visitor’s list.' Jails can limit this approved list to as few as five people to as many as twenty.

The jail will most likely run a targeted background check on you, checking for outstanding warrants, criminal convictions and other red flags that may indicate to them that you could be a problem for the jail, a bad influence on the inmate or just be someone whose past puts you in violation of their policies.

There are three different types of visitation:

•    Video visitation 
•    In-person non-contact visitation
•    Contact visitation

For security and staffing reasons, many jails have switched to video visitation only. Video visitation, also referred to as remote visitation, is monitored and recorded by the facility. Video visits can either take place using kiosks in the jail’s lobby, from your computer at home, or using an app on your phone.

Most jails, now that the COVID pandemic is behind us, have gone back to ‘in-person non-contact visitation’ even if they have also retained the video visitation programs. In-person visitation takes place in a booth of sorts, with a thick plastic shield separating the inmate and their visitor. Communication is done using old-fashioned telephone receivers like you see in phone booths.

Contact visitation between inmates and visitors in jails is rare. New York is one state that allows this. In a few other states, inmates who have been sentenced for non-violent offenses and are close to being released, may sometimes be allowed contact visits with special permission. A contact visit allows the inmate and visitor a brief hug or kiss, or handshake, both at the beginning and the conclusion of a visit.

Contact visits are also often allowed between inmates and their lawyer, law enforcement officials, and clergy. The downside of any contact visit is that before returning to their units, inmates must undergo a full strip search, which is demoralizing and invasive.

Can I visit an inmate in state prison custody?

Yes, prisons allow you to visit an inmate. Every state has their own limits on the minimum amount of time an inmate is allowed to have for visits from friends or family, however in federal prison, inmates are allowed a minimum of four hours per month.

Once an offender is sentenced to prison, your inmate will have to fill out a document listing you as an approved visitor. If you are not on this list you will not be allowed to visit.

The prison will then run a background check on you, checking for outstanding warrants, criminal convictions and other red flags that may indicate to them that you could be a problem for the jail, a bad influence on the inmate or just be someone whose past puts you in violation of their policies.

Most prisons allow anywhere from ten to twenty approved visitors per inmate, however each visit is limited to no more than four visitors at a time, children included. The list is compiled by the inmate.

Prisons have always allowed contact visits. A contact visit allows the inmate and visitor a brief hug or kiss, or handshake, both at the beginning and the conclusion of a visit. Some state prisons allow inmates and their visitor to hold hands, as long as the hands are on the table where the guards can see them.

However, given the ongoing problem of contraband - namely drugs and tobacco - being smuggled into the prisons by visitors, even the state prisons are moving to non-contact and video visitation. One way the visitors pass drugs to inmates is when they kiss. The drugs, wrapped in a small balloon, are then swallowed by the inmate who passes them through their digestive system later in the privacy of their cell.

What are the scheduled Inmate visitation times at the Maple Street Correctional Center?

The jail visitation times change often.  It is advisable to contact the Maple Street Correctional Center before planning your visit by calling 650-599-3000.

If the visit is taking place at the Maple Street Correctional Center, whether in-person or by video, you will have to schedule the day and time with the jail.

Video visitation times from your home are much more flexible, often because you are not utilizing on of the few terminals in the jail lobby, and because the companies that handle the video visitation for the jail are providing inmates with hand-held computers, in addition to the video terminals they have in their units. 

We try to keep up with the visitation schedules for Maple Street Correctional Center, as well as every jail in the country. If we do have the schedule, you will find it on the top of this page.

How often can an inmate get visits?

Every state has their own policies regarding the amount of time that a jail must provide offenders in their custody, and then every facility, including Maple Street Correctional Center, gets to set their own rules, number of times, schedules, etc.   

Some jails only allow 30 minutes a month. Others as much as an hour every day.

Some jails require you to make an appointment one week in advance. Others require no appointment and work off the principle of ‘first come, first served’.

Every jail is different, and schedules can change; sometimes due to an emergency, the visit can be cancelled without notice, the moment you arrive at the jail.

Maple Street Correctional Center Visitation

We try to keep up with the visitation policies and schedules for Maple Street Correctional Center, as well as every jail in the country. If we do have the information on how often an inmate here can get visits, you will find it on the top of this page.

How long is a typical jail inmate’s visit?

An inmate visit can range from 15 minutes to an hour in length. We try to keep up with the visitation information for Maple Street Correctional Center, as well as every jail in the country. If we do have the information on how often an inmate here can get visits, you will find it on this page.

Typically, even though an inmate’s visit has a time limit, if you are visiting remotely from your home computer or cell phone, visits can be scheduled led back-to-back, so that even though your visit may have to start and stop every 15-30 minutes, you could visit with each other for hours at a time.

Keep in mind that video visits of this type do have a fee, as you are paying a third-party company. Prices fluctuate, based both on the company and the jail’s policy, but they typically cost about $0.30+- per minute.

How many people can visit an inmate at a jail or prison at one time?

Every jail makes its own policies regarding how many people can visit an inmate at one time. 

The factors that decide on the number of visitors are:

1.    How many people can fit into the visitation area comfortably.
2.    How many staff can oversee the visitation area.
3.    The more people visiting an inmate the more likely that if there is an argument, it is harder to control.

Most jails limit the number of visitors to no more than three or four, with a maximum of two of them being adults.

When doing a video visit from home, there is no limit on how many people can take part in a visit.

What are the inmate visitation rules for Maple Street Correctional Center?

Every jail and every prison have their own unique set of rules that must be followed when visiting an inmate, but in general, these are the guidelines:

Most important, you must first be on the inmate's approved visitation list that they create.

•    Expect to have a background check done.
•    Expect to be searched, go through a metal detector or pass a drug sniffing dog.
•    You must be at least 18 years of age. 
•    You must have a valid, government issued photo ID.
•    Recently released inmates are either not allowed or must wait 6-12 months before being approved.
•    Felons must get special permission.
•    Children are allowed but must be with parent(s) or legal guardian. Birth certificate(s) or other legal proof is mandatory.
•    Often babies are not allowed, but if they are, you will be allowed one diaper, one bottle and one teething ring, and maybe a baby carrier.
•    Parents must be always in control of children.
•    You must stay seated at all times.
•    You cannot be under the influence of drugs or alcohol.
•    No arguments, loud voices or fighting allowed.
•    No cell phones or any electronic equipment allowed.
•    No cigarettes, drugs, lighters allowed.
•    No purses, handbags or backpacks allowed.
•    No weapons allowed.
•    It is likely that your ID and your car key will be the only things allowed on the visit.

What are the inmate visitation dress codes for Maple Street Correctional Center?

In general, all jails and prisons are the same when it comes to dress codes and what you are NOT allowed to wear to a visit. The Maple Street Correctional Center is no different.

Jails and prisons don’t want you wearing anything too revealing or too gangster. Here are some of the other types of clothing NOT allowed:

•    Shorts
•    Short skirts or dresses
•    Long skirts or wrap around skirts
•    Sleeveless clothing
•    Low cut shirts or dresses.
•    Underwire bras
•    Skirts or dresses with slits.
•    Sweats or leggings.
•    Tank tops or wife beater shirts.
•    Excess jewelry
•    Hats or headbands
•    See-through clothing
•    Pajamas
•    Sunglasses
•    Wigs or toupees
•    Uniforms or scrubs
•    Heels over 1”

What can I bring to visit an inmate in Maple Street Correctional Center?

In general, the only thing you can bring into an inmate in a jail is either your ID and your car key, or if they have lockers, you can bring in the locker key. 

Prisons are a different story. Typically, prisons have vending machines in the visitation area and allow visitors to bring in a clear plastic purse with coins in it, usually totaling no more than $40.00.

What do I have to wear when visiting an inmate?

Refer to the answer above that explains the dress codes, but in general, if want to know what to wear to visit someone in jail, imagine you are visiting someone’s grandmother for the first time… wear that outfit.

Can we hold hands, hug or kiss during inmate visits?

There are no jails in the United States that allow contact visits as a matter of regular policy, except for jails in the state of New York. Thus, the concept of holding hands, kissing or hugging is not relevant.

On the other hand, prisons do allow contact visitors from friends and family. When this is the case, a brief kiss or hug (or handshake) is allowed at the start of the visit and the end of the visit. Holding hands above the table is sometimes allowed in prisons, but not in jails.

Can friends visit inmates in Maple Street Correctional Center, or just family?

By law, every inmate is entitled to a visitor, whether family or friend. The only exception to that is youths that are being held in secure juvenile detention centers. The only people allowed to visit them are parents, grandparents, legal guardians, and in some cases, siblings.

In addition, they are also allowed visits from probation officers, lawyers and their caseworkers.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Maple Street Correctional Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

What is a conjugal visit?

A conjugal visit is a visit where the inmate is allowed to spend anywhere from several hours to a full weekend with their spouse. These visits are private, not recorded, and take place in a building, and an area of the prison away from the general population.

The purpose of the conjugal visit is to keep the inmate’s relationship with their spouse strong. Some conjugal visits also include the inmate’s children. A swing set and other recreational activities are available for the children to keep occupied.

There are no jails in the United States where conjugal visits are allowed, however the state prisons in California, Connecticut, Washington and New York all allow conjugal visits.

To be eligible, you need to be married, in good standing with the prison, have taken courses that prepare the inmates for these type of visits, and other requirements.

What jails or prisons allow conjugal visits?

Only California, Connecticut, Washington and New York state prisons allow conjugal visits. There are no jails in the United States that allow conjugal visits.

Other countries are much more liberal and some even allow prostitutes to visit the inmates on a weekly basis.

What can I do to appeal if my inmate visits are suspended?

An inmate can get their visitation privileges suspended for their behavior both because of their interactions with staff and inmates, or disobeying policy, or because of their behavior during visitation.

A visitor can get their visitation privileges suspended due to their behavior during an inmate visit or if they violate any of the rules and regulations of inmate visits and/or other jail policies such as mail, phone, email, etc.

If either the inmate or their visitor disagrees with the suspension of their visitation privileges, they need to write a letter explaining their position to the Jail Warden, County Sheriff or the Captain in charge of the facility’s visitation.

Address the letter to:
Maple Street Correctional Center
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The letter should contain the following:

•    Inmate’s full name they were booked under and their Inmate ID# (booking #, etc.). If you know the Unit # and cell #, write that as well.
•    The visitor’s (you) full name, Identification Card number (driver's license, state ID, passport, etc.), home address, telephone number and email address.
•    Explanation of what occurred that led to the suspension, including the date, time, who was the staff member present, whether it was a face-to-face visit or video visit.
•    Why do you believe the suspension was unwarranted.
•    A full-blown apology if it was accidental.
•    Why it’s important to the inmate to continue visitation.
•    What type of suspension you agree to if it happens again.

You should also offer to come to the jail and present your case face-to-face if they are open to the request. It is harder to turn down a person when they are directly in front of you, asking for your help.

In situations like this it is always best to keep the correspondence cordial, professional and detailed. Do not attack the staff member personally. It is always possible that the staff member was having a bad day or was still feeling anxiety or anger from dealing with a previous issue.

Being a correctional officer in a jail or prison is a very difficult thing. They have be ‘on guard’ against physical attacks, manipulations, lies and really bad behavior at all times. They are ‘the enemy’ and they know it. By putting yourself in their shoes when writing or requesting a suspension be reconsidered, goes a long towards a final resolution that you will be pleased with.

Can I visit an inmate in the if I have a criminal record?

In most jails it is required that you fill out a visitation application prior to visiting an inmate. You also have to be approved to be a visitor by the inmate. Even when visiting by video, you will need to give your personal information which includes your driver’s license or state ID number. 

The jail will use this information to do a quick background check on you to see if you have a criminal history or have any outstanding active warrants.

It is most likely that you will also be asked on the application form if you have ever been arrested, been convicted, or spent time in the Maple Street Correctional Center. If the answer is yes, they will want details, dates, etc.   If you lie about this and get caught, you will lose your right to visits for a period.  This is usually between one year and indefinitely.

If you are a convicted felon, you will have to apply directly to the sheriff. If you are a spouse, child or parent, you have a pretty good chance of getting approved than if you are just a friend. On the other hand, on rare occasions, some jails have adopted a zero-tolerance policy and never allow felons to visit.

If you recently did time in Maple Street Correctional Center, it is most likely that you will not be approved for a visit for a period of six to twelve months, starting on the day of your release. It is rare, but some jails have adopted a zero-tolerance policy and never allow previous inmates to visit, even if your previous conviction was for a misdemeanor.

What if I have a criminal record and the inmate is my child, can I still visit?

As explained in the previous answer, there are generally multiple hoops you must jump through in order to be approved to visit an inmate, if you have a criminal record, specifically if you are a convicted felon, or have recently spent time as an inmate in the Maple Street Correctional Center.

However, if you are a parent of a child in jail, that is one of the rare times that the jail will make an exception and allow you to visit.

Can a juvenile in jail or detention get visits?

Juvenile visits are limited to parents, legal guardians and grandparents. Sometimes siblings are allowed, but this is not always the case. If the caseworker or staff of the facility believe that it's in the best interests of the resident to have siblings visit, it will be approved.

Can children visit inmates in Maple Street Correctional Center?

Most jails will allow inmates to receive visits from their children, however if the child is under age 18, they will need to be accompanied by an adult. Further the adult must be able to legally prove their relationship to the child using either a valid birth certificate, adoption papers or paperwork that proves they are the legal guardian.

If there is a ‘no contact’ order in place in which the inmate has lost their parental rights, and this is not disclosed to the jail, then the inmate may lose visitation rights with other visitors or lose other privileges within the jail, as this is a violation of the law.

Because the presence of children can be a distraction for inmates during visitation, and children require a certain number of things (toys, etc.) to keep them busy, many jails are now setting apart certain days, usually on the weekends, for children to visit.

Children also have to be on the inmate's approved visitor list.

To confirm the visitation rules at the Maple Street Correctional Center regarding child visits, call 650-599-3000 to speak to a staff member.

Are babies allowed to visit inmates at the Maple Street Correctional Center?

Most jails do allow babies to visit. They will require a birth certificate. And given the baby’s needs, they allow the parent to bring in extra items to the visitation room; an extra diaper, a few wipes, a clear bottle with fluid, a pacifier and a baby carrier, for example.

There are some jails however that never allow babies in the visiting room. The cutoff age is usually about two years old.

To confirm the visitation rules at the Maple Street Correctional Center regarding baby or infant visits, call 650-599-3000 to speak to a staff member.

How do I check to see if I have a criminal record?

Most people already know if they have a criminal record. Sometimes they do, but it does not show up on a background check. This is usually because the person has undergone a name change at some point, or the name was misspelled when the data was entered by the court. 

The best place (and least expensive) for the most comprehensive nationwide website to find out if you have a criminal record is privaterecords.net, and they only cost $1.00 for 7-day trial.  

Maple Street Correctional Center Visitation Application Process

Maple Street Correctional Center may require visitors to fill out an application prior to your visiting an inmate.
Carefully fill out the application. Incomplete paperwork is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
Call 650-599-3000 to ask specific questions about the application.

Who Can Visit an Inmate in Maple Street Correctional Center

Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants in San Mateo County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Maple Street Correctional Center limits visits to one adult each visit.
No children allowed.

It is likely that the Maple Street Correctional Center will deny visitation to anyone with a past felony conviction regardless of probation/parole status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Maple Street Correctional Center reserves the right to deny any person the right to enter the jail it chooses and for any reason.

Maple Street Correctional Center Visitation Dress Code

The Maple Street Correctional Center staff reserves the right to turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 

  • Wear clothes that are not revealing.
  • Don't wear see-through material.
  • Have all undergarments covered (males and females) and avoid a lot of cleavage.
  • Shorts and skirts should reach mid-thigh.
  • Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:

  • Clothing promoting gang affiliation.
  • Anything displaying drugs, weapons or profanity.
  • Clothing depicting anything obscene.

Call 650-599-3000 to ask specific questions about the Maple Street Correctional Center Visitation Dress Code guidelines.

Maple Street Correctional Center Inmate Mail Guidelines

Postcards
The Maple Street Correctional Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Maple Street Correctional Center also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126



Legal Mail

Send all legal Mail to this Address:
Maple Street Correctional Center
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063



Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Maple Street Correctional Center allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Maple Street Correctional Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
Maple Street Correctional Center
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063


 

How to Schedule & Visit with an Inmate in Maple Street Correctional Center

To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:

  • To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for San Mateo County inmate to visit with.
  • When you locate the San Mateo County inmate that you want to connect with, you can send them a connection request.
  • Maple Street Correctional Center will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Maple Street Correctional Center inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Mateo County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Maple Street Correctional Center follow these steps:

  • Select California, then select Maple Street Correctional Center, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for San Mateo County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Mateo County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Maple Street Correctional Center check out our Commissary Instructions Page for San Mateo County.


 

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Maple Street Correctional Center follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Maple Street Correctional Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maple Street Correctional Center.


 

How Do Inmates in Maple Street Correctional Center Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

  • Maple Street Correctional Center uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

Photos of this facility
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