Sonoma North County Detention Facility Inmate Phone & Email

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Sonoma North County Detention Facility

Address:
2254 Ordinance Road
Santa Rosa, CA 95403
Phone:
707-565-1400

Receiving Phone Calls from an Inmate in Sonoma North County Detention Facility

There are three Ways to Communicate with an Inmate in the Sonoma North County Detention Facility by Phone

To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Sonoma North County Detention Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

How to deposit money for Inmate Communications:

  • Online
  • By phone by calling 877-650-4249
  • Deposit by cash, visa or mc debit and credit cards in the Sonoma North County Detention Facility lobby kiosk
  • By mail... Check or Money Order made out to:
    AdvancePay Service Department
    P.O. Box 911722
    Denver, CO 80291-1722
  • Cash deposits to ConnectNetwork are also available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

How to get phone Calls from your inmate at Sonoma North County Detention Facility

** REMINDER: You cannot call your inmate. They have to phone you.

PRE-PAYING

Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.

Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Sonoma North County Detention Facility.

Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

What are the most important things to know about phone calls with Inmates

If you were unable to find the information you were looking for on this page, call GTL Connect Network at 877-650-4249 and ask their policies on getting phone calls from your inmate at Sonoma North County Detention Facility.

You can contact GTL online by using this online form to ask a question.

  • The Sonoma North County Detention Facility will sometimes restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
  • Often a unit will limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
  • If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Things you need to understand about Inmate Phone Calling

  • Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
  • All phone conversations are recorded. Whatever either of you say can and will be used against your inmate in court.
  • Never discuss their pending criminal case! Even if you and your inmate believe that your 'coded' coversation will not be understood, or if you speak in another language thinking the jail staff will not understand, don't do it. The staff that monitors your recorded calls has heard it all... you are not fooling them... and you may find your conversation being used as evidence in their case... or even yours!
  • Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

How Do You Deposit Money in an Inmate's Account at the Sonoma North County Detention Facility

Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or Visa and MC credit cards.


Option 2 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person.
Never send cash. Always send a Money Order from the US Post Office.
Make the Money Order out to the inmate and put their Inmate ID# in memo section of the Money Order.
Mail to the Sonoma North County Detention Facility:
2254 Ordinance Road
Santa Rosa, CA 95403

For complete information on depositing money at the Sonoma North County Detention Facility, including limits, where to drop or mail them and anything else, check out our Inmate Money page.

 

Sonoma North County Detention Facility Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Sonoma North County Detention Facility there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail, newspapers, magazines and books are to be shipped to the Sonoma North County Detention Facility:
Inmate Name
North County Detention Facility
2254 Ordinance Road
Santa Rosa, CA 95403

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

 

How to Deposit Money Online for an Inmate in Sonoma County

To deposit money online for an inmate in Sonoma North County Detention Facility follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Sonoma County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose California, then choose Sonoma North County Detention Facility
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Sonoma North County Detention Facility, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Sonoma County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Sonoma North County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Sonoma County.

 

How Do You Communicate with an Inmate in the Sonoma North County Detention Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Sonoma North County Detention Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Sonoma North County Detention Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

 

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Frequently Asked Questions

How do I open an inmate phone account at the Sonoma North County Detention Facility?
The Sonoma North County Detention Facility uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Sonoma North County Detention Facility has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Sonoma North County Detention Facility at 707-565-1400 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Sonoma North County Detention Facility.

How much does it cost for an inmate to make a phone call from the Sonoma North County Detention Facility?
Phone call rates from your inmate in the Sonoma North County Detention Facility to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Sonoma North County Detention Facility, or call GTL Connect Network at 877-650-4249.

Can inmate phone calls from the Sonoma North County Detention Facility connect to my mobile phone number?
Yes. When an inmate in the Sonoma North County Detention Facility calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Sonoma North County Detention Facility.

Why is my Sonoma North County Detention Facility phone status blocked?
If your phone status at the Sonoma North County Detention Facility is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Sonoma North County Detention Facility.

Are phone calls with an inmate at the Sonoma North County Detention Facility recorded?
Yes. All phone calls with an inmate in the Sonoma North County Detention Facility are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Sonoma North County Detention Facility.

How do I control all phone calls with an inmate in Sonoma North County Detention Facility?
In order to have full control over the phone expenses and who your inmate can call while in the Sonoma North County Detention Facility, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Sonoma North County Detention Facility. Learn more about how to control your inmate's phone calls in the Sonoma North County Detention Facility.

How do I make a deposit into a Sonoma North County Detention Facility inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Sonoma North County Detention Facility lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger,  and more. Learn more about how to deposit money for an inmate's phone account in the Sonoma North County Detention Facility.

Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Sonoma North County Detention Facility, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.

Do inmates in the Sonoma North County Detention Facility have access to tablets?
Yes. Sonoma North County Detention Facility is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Sonoma North County Detention Facility.