Santa Rosa County Detention Facility Emailing An Inmate

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Send an Email or Text to an Inmate in the Santa Rosa County Detention Facility

Sending an Email, Text or Secure Electronic Message to an Inmate

The Santa Rosa County Detention Facility provides a service which allows secure electronic messaging for their inmates.

The email service they use is called gettingout / GTL / Viapath.

 

gettingout / GTL / Viapath is not directly connected to the internet like normal email, but instead each correspondence is first intercepted by the jail's servers. This gives the staff an opportunity to review the messages before delivering them to both inmates and the people that the inmates are communicating with.

Electronic messages received by the inmates are read either on kiosks within the inmate's unit, or or on tablets provided by the third party service that oversees the program.

Allowing inmates access to email has many upsides:

  • It is less expensive than regular mail.
  • It allows for faster turnaround of communication.
  • It allows the jail to monitor inmate communication in real time.
  • Because the jail receives a portion of the revenue, it brings the jail revenue they wouldn't have otherwise.
  • It is an inmate privilege that they don't want to have taken away, and thus can be used as a way to control behavior.
  • It keeps unwanted contraband from entering the facility in the physical mail.

For a list of Frequently Asked Questions and Answers about gettingout / GTL / Viapath inmate emailing and texting, scroll down for more information about it or call the jail at 850-983-1120.

Santa Rosa County Detention Facility

Address:
5755 East Milton Road
Milton, FL 32583
Phone:
850-983-1120

Santa Rosa County Detention Facility - Emailing an Inmate

Emailing and Texting Messages, Photos & Videograms

Santa Rosa County Detention Facility contracts with Viapath/GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Santa Rosa County Detention Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
1.  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
Call   866-516-0115

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GettingOut / ViaPath Inmate Messaging

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)
GettingOut Logo GettingOut → ViaPath Technologies Logo ViaPath →

GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.

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Important: Contact Authorization and Digital Mail Rules Vary

Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.

Step-by-Step Instructions to Register and Message an Inmate

  • Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
  • Create a user profile using your primary email address and 10-digit mobile phone number.
  • Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
  • Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
  • Send an outside contact connection request to link your account to their tablet profile.
  • Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
  • Compose your text message in the chat box, attach approved photos, and submit it for jail screening.

What the Inmate Needs to Do

The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:

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Human-verified information Manually curated

Every detail on this page is checked by hand, not scraped. This unofficial directory helps friends and family of incarcerated individuals find critical information — inmate lists, locations, bail resources, visitation hours, rules, and text, phone, email, and mail services — for jails, detention centers, and prisons across the United States.