Santa Rosa County Detention Facility Remote Inmate Video Visits

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Schedule a Video Visit with an Inmate at the Santa Rosa County Detention Facility - Remotely or at the Jail

The Santa Rosa County Detention Facility believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Santa Rosa County Detention Facility is able to accomplish this is with Viapath / gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Viapath.

 

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on Viapath / gettingout video visits and video messages, call the facility at 850-983-1120 or scroll down for a complete section of Frequently Asked Questions and Answers.

Santa Rosa County Detention Facility

Address:
5755 East Milton Road
Milton, FL 32583
Phone:
850-983-1120

Santa Rosa County Detention Facility - Remote Video Visitation with your Inmate

Santa Rosa County Detention Facility uses Viapath/ GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the Viapath/GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with Viapath/GettingOut
1.  Register an account.
2. Select Santa Rosa County Detention Facility
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Santa Rosa County Detention Facility.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
The Viapath/GettingOut App is available on Google Play and Apple Store.

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GettingOut / ViaPath Remote Video Visits

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath Visits)
GettingOut Logo GettingOut → ViaPath Technologies Logo ViaPath →

GettingOut Video Visitation allows friends and family members to conduct live, face-to-face video visits with incarcerated loved ones using a personal computer, laptop webcam, or the mobile application. Telmate and GTL operate under ViaPath Technologies, and the visiting service is transitioning from GettingOut Visits to myViaPath Visits; users may encounter either brand name depending on whether their county jail has completed the platform update.

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Important: Advance Background Clearance Required

Detention centers do not permit unapproved drop-in video visitation. All visitors must submit valid government photo identification and pass administrative screening before an appointment can be booked, a review that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility in advance. If you do not register ahead of time, you will miss your loved one's scheduled visiting slots for the week.

Step-by-Step Instructions to Schedule a Video Visit

  • Open the GettingOut / myViaPath Visits app or go to www.gettingout.com / my.viapath.com.
  • Register your profile and upload clear photographs of your government ID and a verification photo.
  • Wait for the facility to issue visitor approval (you will receive an email confirmation).
  • Select Schedule Visit, pick your detention facility, and select the inmate.
  • Choose an available 25- or 30-minute time slot from the calendar and pay the visitation fee using a credit or debit card.
  • Sign into the app or website 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable internet connection.

What the Inmate Needs to Do

The inmate receives a schedule alert on their housing unit video kiosk or personal tablet. At the appointed time, they log in with their PIN and sit in front of the terminal. Inmates must follow institutional dress and conduct rules; corrections staff actively monitor sessions and will terminate any call immediately if rules are broken.

Official Providers: GettingOut Visits  |  myViaPath Visits

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Remote Video Visits, GettingOut and ViaPath provide several other communication and financial options:

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Human-verified information Manually curated

Every detail on this page is checked by hand, not scraped. This unofficial directory helps friends and family of incarcerated individuals find critical information — inmate lists, locations, bail resources, visitation hours, rules, and text, phone, email, and mail services — for jails, detention centers, and prisons across the United States.