Black Hawk County Jail Inmate Phone & Email

Black Hawk County Jail Inmate Phone Service - Registering and Cost

Phone Calls from the Black Hawk County Jail

Inmate phone service in Waterloo moved from GTL to CIDNET on March 26, 2023. Families with a CIDNET video account simply add the phone option; everyone else registers at customer.cidnet.net/register. Calls are paid from the data balance in your CIDNET account, and you need data before you can accept a call.

The jail (319-291-2587) can tell you when inmates may use the phones and how many numbers each may list.

Black Hawk County Jail

Address:
225 E 6th St
Waterloo, IA 50703
Phone:
319-291-2587

Black Hawk County Jail uses CIDNET for Inmate Phone Communication

CIDNET Phone Accounts for the Waterloo Jail

The sheriff sends families to CIDNET for inmate phone accounts. Once registered, add the phone numbers you want to be reached on, verify one by text or call, upload a photo ID and link to the inmate.

Open a phone account | Calling questions answered by CIDNET | Phone setup guide (PDF) | Cómo crear la cuenta (PDF)

Problems with an existing account: 888-231-3393.

How does an Inmate in Black Hawk County Jail Make a Phone Call?

When the Black Hawk County Jail Calls You

CIDNET's family guide says a call from (888) 984-1903 means an inmate is trying to reach you. If your account holds data you can accept it; if not, the call cannot connect.

Black Hawk County Jail Phone Questions

Can families place a call into the Black Hawk County Jail?

What number shows up when the Waterloo jail calls?

How do I recover money left on an old GTL phone account?

Can Inmate Canteen deposits be used for phone calls?

What hours can Black Hawk County inmates make calls?

Who fixes a CIDNET charge or login problem?

Can families place a call into the Black Hawk County Jail?

No. Inmates call out through CIDNET. Custody questions go to the sheriff's online inmate search or the jail line, 319-291-2587.

What number shows up when the Waterloo jail calls?

CIDNET calls display (888) 984-1903. Accepting one needs data in your CIDNET account.

How do I recover money left on an old GTL phone account?

When the GTL contract ended on March 26, 2023, the sheriff directed refund requests to GTL at 1-800-786-8521.

Can Inmate Canteen deposits be used for phone calls?

No. CIDNET data pays for calls, and the sheriff restricts Inmate Canteen web deposits to commissary.

What hours can Black Hawk County inmates make calls?

Calling times are decided by jail staff; phone 319-291-2587 for the current hours.

Who fixes a CIDNET charge or login problem?

CIDNET's account line, 888-231-3393, or the Support button inside the CIDNET portal.

Black Hawk County Jail - Emailing / Texting your Inmate

Messages Instead of a Phone Call

The same CIDNET account that pays for calls can also hold data for messages where the jail allows them. Confirm with 319-291-2587 whether messaging is open to your contact, then use the Mail button in CIDNET.

Sign up for messages | Messaging help at CIDNET | Account walkthrough (PDF) | Ayuda en español (PDF)

Important Black Hawk County Jail Inmate Phone Tips

Tips for Calls with Someone in the Black Hawk County Jail

• CIDNET calls are recorded and monitored, so never talk about the pending case.
• Keep data in the account; without it, the call from (888) 984-1903 cannot be accepted.
• Keep your verified phone number current in CIDNET so the jail can match it.
• If calls stop, check your balance first, then call CIDNET at 888-231-3393.