Families who can't get to Waterloo can visit by video from a phone or computer. Remote visits can be booked in any open block on CIDNET's site and carry a fee set by CIDNET. You pay only for the data used while both sides are connected, so a visit that is cut short or cancelled costs only the time actually spent on the call.
Address:
225 E 6th St
Waterloo, IA 50703
Phone:
319-291-2587
A remote visit needs three things first: a CIDNET account, an approved link to the inmate, and purchased data. The sheriff recommends CIDNET's Friends and Family Guide for help, and CIDNET takes account issues at 888-231-3393.
Join CIDNET for remote visits | Remote visit FAQ | How to set up an account (PDF) | Configurar la cuenta (PDF)
Log in to CIDNET at the scheduled time and press Launch when it appears; refreshing the page may bring it up. A strong Wi-Fi connection helps, and the portal's Audio/Video Test checks your camera and microphone in advance. Jail staff must approve each schedule.
How far ahead can a remote visit be scheduled?
How am I charged for a remote visit?
Can I sell back unused CIDNET data?
Is a remote session watched by jail staff?
Any time an open block appears on CIDNET's site. No open blocks showing? Ask staff at 319-291-2587.
CIDNET bills by the data used while both people are connected, not for the full slot.
CIDNET's guide says to open a Support request in the portal asking to sell back unused data.
Yes. Per CIDNET's guide, staff monitor and record them and may revoke access after a violation.