Local visits take place by video at kiosks in the lobby of the Waterloo sheriff's office. Every visit must be booked on the CIDNET portal at least 24 hours ahead, and local visits are free.
| Housing | Days | Times |
|---|---|---|
| A1 | Monday–Friday | 9:30–11:00 a.m. |
| A2 | Wednesday | 8:00–11:00 a.m. and 12:00–2:30 p.m. |
| A3 Lower Tier | Monday–Friday | 8:00–9:00 a.m. |
| A3 Upper Tier | Monday–Friday | 1:30–2:30 p.m. |
| B–F Pods | Monday–Friday | 8:15–9:00 a.m., 9:30–11:00 a.m., 12:15–1:00 p.m., 1:30–2:30 p.m. |
| B–F Pods (extra) | Monday–Thursday | 7:00–8:00 p.m. |
| F-Pod maximum security | Call 319-291-2587 for availability | |
| F-Pod administrative segregation | Wednesday only | 7:30 a.m.–2:30 p.m. |
The sheriff warns that the schedule can change or be cancelled with little notice, and that A Pod times depend on the inmate's exact placement, discipline and health protocols. Check the sheriff's visiting section or call 319-291-2587 before driving in.
If the kiosk or the website misbehaves, or a charge looks wrong, CIDNET support (888-231-3393) is the place to start. Rules and schedules are the jail's call; reach staff at 319-291-2587.
Both the free lobby visits and paid remote visits at the Waterloo jail are scheduled through CIDNET, the sheriff's visitation provider. Sign up, link to the inmate and wait for jail approval before choosing a time.
Create a CIDNET account | Visitor FAQ from CIDNET | Step-by-step setup (PDF) | Guía en español (PDF)
Stuck on sign-up? Call CIDNET at 888-231-3393.
Who is old enough to visit, and what ID is needed?
May children come along to a Waterloo visit?
What clothing rules do Black Hawk County visitors follow?
Where should visitors park at the Black Hawk County Jail?
What behavior gets a visitor banned?
Do on-site visits at the Waterloo jail cost anything?
Why was my Black Hawk County visit cancelled?
Visitors must be at least 18 and show a current government-issued photo ID. Anyone under 18 may not wait in the visitation area or join an on-site visit.
No. Minors may not take part in on-site visits, and children may never be left alone anywhere at the sheriff's office, including in a parked car.
Shorts and skirts must reach at least mid-thigh, pants must be worn at the waist, and no headwear is allowed unless it is for a verified religious reason approved ahead of time by jail staff.
Not in the front lot during business hours, which is reserved for sheriff's office business.
Food or drinks in the visiting area, profanity or insults, loud noise, and using a cell phone at check-in all break the rules. Violators may be restricted or barred from future visits.
No. Local visits at the lobby kiosks are free, though they still have to be scheduled on CIDNET a day ahead. Remote visits from home are billed by CIDNET.
Discipline or health protocols can change visiting with little or no notice. Call 319-291-2587 to ask about a cancellation, and contact CIDNET at 888-231-3393 about a billing problem.
Disciplinary sanctions can restrict any of these for a set period. Call 319-291-2587 to confirm what applies to a particular inmate.