Muscatine County Jail Remote Inmate Video Visits

Muscatine County Jail

400 Walnut Street
Mucatine, IA 52761



Remote Video Visitation at Muscatine County Jail

Muscatine County Jail uses the services of Inmate Canteen for Remote Video Visitation with Inmates.

For best results use Google Chrome as your browser for accessing Inmate Canteen.
Instructions on Inmate Video Visitation:

  • Register or Log in to your account
  • Select the facility where the inmate is located and the inmate you wish to visit.
  • Select the "Video Visit an Inmate" option
  • Follow the prompts on screen to schedule the visit.

    Video Visitation must be done from a computer using Google Chrome and an updated Adobe Flash player. Before starting this process you must make sure that your Adobe Flash player is fully updated and that you are using Google Chrome. First... Set up Flash, then restart your computer and then go to Google Chrome on your desktop or laptop computer and log on to Inmate Canteen.
    Steps Inmate canteen Visitation:
    1. Go to on a computer (not supported on mobile devices i.e. tablets, cell phones, etc)
    2. Log in, select your inmate, and select the Video Visit an Inmate option.
    3. You will be required to fill out a form, submit a driver's license picture and a picture of your face. Once submitted, Muscatine County Jail will either approve or deny it.
    4. Once approved you will be all set to video visit!
    NOTES: Make sure you are allowing flash player to run in google chrome by selecting the lock icon to left of the browser. Flash Player needs to be set to “allow”. Then you can refresh the page and it should be good to go. If flash player is being blocked you will not be able to take a picture or see any video during the visitation. When you click on the video visitation link on the website, please visit the Audition Room to test your equipment. To find the Audition Room, please click on 'Video Visit an Inmate' and it will be located on the top of your screen. Here you can test and verify that your webcam and microphone are working. We highly recommend a hard line for video visiting, unstable internet can result in poor visit qualities.

Muscatine County Jail Remote Visitation Announcement - January 4, 2023

Inmates at the Muscatine County Jail, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the remote video services of the third party company outlined below.

Call 563-262-4190 for remote inmate visitation updates as schedules and policies can change without much advance notice.

Muscatine County Jail inmates are allowed to have no limit on the number of visits when using the remote video visitation service.

How an Inmate Makes a Phone Call to You or Others from Muscatine County Jail

To set up a phone account so that your inmate can call you from Muscatine County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Muscatine County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


How to Have Remote Video Visits with an Inmate in Muscatine County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Muscatine County Jail inmate, follow the instructions below:

  • Register and create an account with your Muscatine County inmate using Inmate Canteen.
  • Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area at Muscatine County Jail.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Muscatine County inmate.
  • This is a fee based service.

Instructions for Inmate Video Visitation:
- Register or Log in to your account
- Select Muscatine County Jail and the inmate you wish to visit.
- Select the "Video Visit an Inmate" option
- Follow the prompts on screen to schedule the visit.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Muscatine County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


How Do Inmates in Muscatine County Jail Make Phone Calls?

To receive phone calls from inmates in Muscatine County, or to assist them in making phone calls to other people, follow these steps:

  • Muscatine County Jail uses the services of Inmate Canteen.
  • Register online, or log in if you already have an account with them. (Note: Chrome works best with this website)
  • Services for Muscatine County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

Instructions on Purchasing Calling Cards or setting up to receive calls from an inmate:

  • Register or Log in to your account
  • Select Iowa, then Muscatine County Jail, then the inmate you wish to purchase a phone card or calling time for.
  • Select the "Purchase Phone Card for an Inmate" option.
  • Follow the prompts on screen to purchase the phone card for your inmate in Muscatine County.

For all the information regarding phone calls with Muscatine County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


How to Send a Carepack Commissary Package Directly to an Inmate in Muscatine County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Muscatine County Jail follow these steps:

  • Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
  • Select Iowa, then Muscatine County Jail, and then the inmate you wish to purchase commissary items for.
  • Select the "Purchase Commissary Items" option.
  • Follow the prompts on screen to purchase items for an inmate.
  • Maximum spend is $125.00.
  • NOTE: Muscatine County Jail may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Muscatine County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Muscatine County.