Hidalgo County Jail & Detention Center Remote Inmate Video Visits

Hidalgo County Jail & Detention Center

Address:
83 Old Hwy 70
PO Box 339
Lordsburg, NM 88045

Phone:

575-542-3050

Hidalgo County Jail & Detention Center - Remote Video Visitation with your Inmate

Hidalgo County Jail & Detention Center uses Securus Video Connect for Remote Inmate Video Visitation. 



Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Hidalgo County Jail & Detention Center inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Hidalgo County Jail & Detention Center Pricing.
Securus Contact Information.
iphone app
Android app

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Hidalgo County Jail & Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How to Schedule and Visit an Inmate in Hidalgo County Jail & Detention Center

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Hidalgo County Jail & Detention Center, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Hidalgo County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Hidalgo County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Hidalgo County Jail & Detention Center follow these steps:

  • Go to JailATM, choose New Mexico, then choose Hidalgo County Jail & Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Hidalgo County Jail & Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Hidalgo County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Hidalgo County Jail & Detention Center check out our Commissary Instructions Page for Hidalgo County.


 

How to Deposit Money Online for an Inmate in Hidalgo County

To deposit money online for an inmate in Hidalgo County Jail & Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Hidalgo County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose New Mexico, then choose Hidalgo County Jail & Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Hidalgo County Jail & Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Hidalgo County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Hidalgo County Jail & Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Hidalgo County.


 

How an Inmate Makes a Phone Call to You or Others from Hidalgo County Jail & Detention Center

To set up a phone account so that your inmate can call you from Hidalgo County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Hidalgo County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Text or Email Message to an Inmate in Hidalgo County Jail & Detention Center

To send a text or email message to a Hidalgo County inmate, do the following:

Hidalgo County Jail & Detention Center uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Hidalgo County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Hidalgo County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Hidalgo County information for sending secure messages to an inmate in Hidalgo County Jail & Detention Center, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.