Valencia County Detention Center Remote Inmate Video Visits

Search for an Inmate in Valencia County

Valencia County Detention Center

Address:
436 Courthouse Road
Los Lunas, NM 87031

Phone:

505-565-8900

Schedule a Video Visit with an Inmate at the Valencia County Detention Center - Remotely or at the Jail

The Valencia County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Valencia County Detention Center is able to accomplish this is with Jail ATM remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Jail ATM.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on Jail ATM video visits and video messages, call the facility at 505-565-8900 or scroll down for a complete section of Frequently Asked Questions and Answers.

Valencia County Detention Center uses Prodigy / Jail ATM for Remote Video Jail Visits with Inmates

Register for Remote Video Visitation with your inmate at the Valencia County Detention Center by going here.


Once you register, choose the option for 'Video Calls' or Video Visits and you will be prompted for the information required, which will include copies of your state issued ID and more. 
For help with signing up and using the inmate visitation app, go here to get your questions answered.
Note: While JailATM also offers the following inmate services, Valencia County Detention Center may not allow all of them. Check on the JailATM website to confirm.
Services available through JailATM are subject to change with no notice.
You Can Send Money
Valencia County Detention Center may have an agreement with JailATM so that you can deposit money online or using the kiosk in the jail lobby.
You Can Send Gift Packs
Valencia County Detention Center may have an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to the inmate. Check the JailATM website to see if they allow Gift Packs.
These can be ordered by you online and are delivered directly to the inmate.

You Can Email Inmate
Valencia County Detention Center may have an agreement with JailATM which handles secure messaging between you and your inmate. Check the JailATM website to see if they allow emailing your inmate.

Customer Support: 877-810-0914.

Valencia County Detention Center Inmate Visitation Schedule

436 Courthouse Road
Los Lunas, NM 87031
505-565-8900

  • First, you must register an account with jailatm, then add Valencia County Detention Center, then your inmate.
  • Second, you can choose a time to visit.
  • Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
  • All visits must be scheduled 24 hours prior to the appointment or up to 1 weeks in advance.
  • CHECK-IN: 10 minutes prior to scheduled visit.
  • Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
  • Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
  • If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.

ON-SITE VISITATION SCHEDULE

DAY TIME
SUNDAY 10:00AM - 7:30PM
MONDAY 10:00AM - 7:30PM
TUESDAY 10:00AM - 7:30PM
WEDNESDAY 10:00AM - 7:30PM
THURSDAY 10:00AM - 7:30PM
FRIDAY 10:00AM - 7:30PM
SATURDAY 10:00AM - 7:30PM


REMOTE VISITATION SCHEDULE

DAY TIMES
SUNDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
MONDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
TUESDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
WEDNESDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
THURSDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
FRIDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM
SATURDAY 7:30AM - 11:30AM
1:00PM - 4:45PM
6:00PM - 9:00PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Valencia County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Valencia County Detention Center Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Valencia County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Valencia County Detention Center:
Inmate's Full Name & Inmate ID#
Valencia County Detention Center
436 Courthouse Road
Los Lunas, NM 87031


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.


 

How Do Inmates in Valencia County Detention Center Make Phone Calls?

To receive phone calls from inmates in Valencia County, or to assist them in making phone calls to other people, follow these steps:

  • Valencia County Detention Center uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Valencia County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Valencia County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Valencia County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Email an Inmate at Valencia County Detention Center

Using Jail ATM Digital Messaging with an Inmate at Valencia County Detention Center - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.


 

How to visit an inmate in Valencia County New Mexico using Remote Video Visitation 

To visit an inmate in Valencia County follow these steps:

  • In addition to visiting inmates at the jail, Valencia County Detention Center uses a video visitation service called JailATM.
  • In order to visit with your inmate online or at the Valencia County Jail Video Kiosk, you must first register with JailATM.
  • Once you register, choose the option for 'Video Calls' or Video Visits and you will be prompted for the information required, which will include copies of your state issued ID and more. 
  • Note: While JailATM also offers the following inmate services, Valencia County Detention Center may or may not allow all of them. Check on the JailATM website to confirm.
  • Services available through JailATM are subject to change with no notice.
    1.  You Can Send Money
         Valencia County Detention Center may have an agreement with JailATM so that you can deposit money online or using the kiosk in the Valencia County Detention Center lobby.
    2.  You Can Send Gift Packs
         Valencia County Detention Center may have an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to your inmate. Check the JailATM website to see if they allow these to be sent to your inmate.
    3.  You Can Email Inmate
         Valencia County Detention Center may have an agreement with JailATM which handles secure messaging between you and your inmate. Check the JailATM website to see if they allow emailing your inmate.
  • Customer Support: 877-810-0914.

For full instructions on all the benefits of using JailATM to visit a Valencia County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in Valencia County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Valencia County Detention Center follow these steps:

  • Go to JailATM, choose New Mexico, then choose Valencia County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Valencia County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Valencia County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Valencia County Detention Center check out our Commissary Instructions Page for Valencia County.


 

How to Deposit Money Online for an Inmate in Valencia County

To deposit money online for an inmate in Valencia County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Valencia County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose New Mexico, then choose Valencia County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Valencia County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Valencia County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Valencia County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Valencia County.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Valencia County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Valencia County Detention Center follow these steps:

  • Select New Mexico, then select Valencia County Detention Center, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Valencia County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Valencia County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Valencia County Detention Center check out our Commissary Instructions Page for Valencia County.


 

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