Westmoreland County Prison Inmate Phone & Email

Westmoreland County Prison

Address:
3000 S Grande Blvd
Greensburg, PA 15601

Phone:

724-830-6000

Receiving Phone Calls from an Inmate in Westmoreland County Prison

There are three Ways to Communicate with an Inmate in the Westmoreland County Prison by Phone

To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Westmoreland County Prison, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

How to deposit money for Inmate Communications:

  • Online
  • By phone by calling 877-650-4249
  • Deposit by cash, visa or mc debit and credit cards in the Westmoreland County Prison lobby kiosk
  • By mail... Check or Money Order made out to:
    AdvancePay Service Department
    P.O. Box 911722
    Denver, CO 80291-1722
  • Cash deposits to ConnectNetwork are also available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

How to get phone Calls from your inmate at Westmoreland County Prison

** REMINDER: You cannot call your inmate. They have to phone you.

PRE-PAYING

Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.

Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Westmoreland County Prison.

Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Westmoreland County Prison contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Westmoreland County Prison,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Important Tips About Jail Phone Calls

  • Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
  • Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
  • If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
  • Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
  • All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
  • Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

If you have any questions about Westmoreland County Prison's phone system, contact GettingOut. They can be reached by calling 866-516-0115.

How to Arrange Video Visitation with Westmoreland County Prison Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Westmoreland County Prison
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Westmoreland County Prison, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Westmoreland County Prison by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Westmoreland County Prison, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Westmoreland County Prison Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Westmoreland County Prison uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Westmoreland County Prison using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Westmoreland County Prison may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Westmoreland County Prison inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Westmoreland County Prison

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Westmoreland County Prison inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Westmoreland County Prison Inmate by Mail and by Email

To mail or email an inmate in Westmoreland County follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
Inmate’s Name and Booking Number
Westmoreland County Prison
3000 S Grande Blvd
Greensburg, PA 15601

  • All mail sent to an inmate at the Westmoreland County Prison must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Westmoreland County Prison has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Westmoreland County Prison,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Westmoreland County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Westmoreland County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Westmoreland County Prison?

To visit an inmate in Westmoreland County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Westmoreland County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Westmoreland County Prison:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Westmoreland County follow these steps:
1.  Start by confirming that Westmoreland County Prison's Video Visitation is working correctly by looking up Westmoreland County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Westmoreland County Prison, and then the inmate you wish to communicate with.

Other Westmoreland County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Westmoreland County Prison Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Westmoreland County, can be found on our Visit Inmate Page.

Westmoreland County Prison Phone: 724-830-6000


 

How Do Inmates in Westmoreland County Prison Make or Receive Phone Calls?

To receive phone calls from inmates in Westmoreland County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Westmoreland County Prison has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Westmoreland County Prison, and then the inmate you wish to communicate with.

Westmoreland County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits


Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Pennsylvania.
2. Prepaid calls between Pennsylvania and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Westmoreland County Prison approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Westmoreland County Prison GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Westmoreland County, can be found on our Inmate Phone Page.


 

How to Deposit Money into an Inmate's Account in Westmoreland County Prison

To deposit money into the account of an inmate in Westmoreland County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Pennsylvania.
  • Select Westmoreland County Prison
  • Enter the Inmate ID of your inmate.  This can be found by calling 724-830-6000 or by looking up the inmate's name in the Inmate Search link above.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Westmoreland County Prison

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, check out our Send Money Page.


 

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Frequently Asked Questions

How do I open an inmate phone account at the Westmoreland County Prison?
The Westmoreland County Prison uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Westmoreland County Prison has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Westmoreland County Prison at 724-830-6000 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Westmoreland County Prison.

How much does it cost for an inmate to make a phone call from the Westmoreland County Prison?
Phone call rates from your inmate in the Westmoreland County Prison to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Westmoreland County Prison, or call GTL Connect Network at 877-650-4249.

Can inmate phone calls from the Westmoreland County Prison connect to my mobile phone number?
Yes. When an inmate in the Westmoreland County Prison calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Westmoreland County Prison.

Why is my Westmoreland County Prison phone status blocked?
If your phone status at the Westmoreland County Prison is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Westmoreland County Prison.

Are phone calls with an inmate at the Westmoreland County Prison recorded?
Yes. All phone calls with an inmate in the Westmoreland County Prison are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Westmoreland County Prison.

How do I control all phone calls with an inmate in Westmoreland County Prison?
In order to have full control over the phone expenses and who your inmate can call while in the Westmoreland County Prison, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Westmoreland County Prison. Learn more about how to control your inmate's phone calls in the Westmoreland County Prison.

How do I make a deposit into a Westmoreland County Prison inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Westmoreland County Prison lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger,  and more. Learn more about how to deposit money for an inmate's phone account in the Westmoreland County Prison.

Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Westmoreland County Prison, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.

Do inmates in the Westmoreland County Prison have access to tablets?
Yes. Westmoreland County Prison is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Westmoreland County Prison.