Westmoreland County Prison Inmate Mail

Mailing and Emailing Inmates at Westmoreland County Prison

When mailing a letter or postcard to an inmate, please address your mail as follows:

All mail sent to an inmate at the Westmoreland County Prison must include the sender's name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
Main Phone: 724-830-6000

The information below provides complete instructions regarding:
Westmoreland County Prison Inmate Mail Policies,
Mail Instructions,
What type of mail is NOT allowed,
Rules for Mailing Letters and Photos and Postcards,
Emailing an inmate,
Policies for Sending Magazines, Newspapers, Books and Packages to Westmoreland County Prison in Greensburg, Pennsylvania.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The Westmoreland County Prison has a zero-tolerance policy regarding mail violations.

Emailing Messages & Photos

Facility_name_1} with GettingOut, the same services that handle its Inmate Phone System and Video Visitation, for sending secure messages and photos between you and your inmate. 

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select this facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Westmoreland County Prison Inmate Mail Announcement

Staff at the Westmoreland County Prison has increasingly been finding letters that are being mailed to inmates being dipped into illegal drugs in liquid form. Because of this crime they may be eliminating all direct mail from families and friends and moving to a system where all personal mail (not legal) is sent to a third party who will either provide photocopies of your letters or will forward them in a digital form to be read by inmates on terminals in their unit.

Instructions on this service are listed below, or will be outlined in detail when this new policy takes affect. If you have any questions, call the Westmoreland County Prison at 724-830-6000.

Mail Policies regarding letters, postcards, greeting cards, digital mail, newspapers, magazines and books are listed below. Scroll down for instructions. Failure to adhere to them will result in your inmate and you losing certain privileges.

Westmoreland County Prison Physical Address

3000 S Grande Blvd
Greensburg, PA 15601


Westmoreland County Prison Mailing Address

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

 

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Westmoreland County Prison Pennsylvania
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that Westmoreland County Prison will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Westmoreland County Prison Pennsylvania (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):

TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Type of Mail Allowed for Westmoreland County Prison

Postcards

The Westmoreland County Prison allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes

The Westmoreland County Prison also allows you to mail letters in envelopes to the inmate as long as the mail complies with mail rules.

Address all mail including letters, postcards, books, magazines or newspapers as follows:

Inmate name and booking number (Click here to locate the booking number)

3000 S Grande Blvd

Greensburg, PA 15601

All letters and postcards must have a complete return address or the mail will be returned unopened.

Newspapers

You may send newspapers to the inmate as long as they are mailed directly from the publisher or from a reputable online source such as Amazon.com or BarnesandNoble.com. 

Magazines

You can send magazines directly from the publisher or Amazon.com or another online vendor. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books

This jail does allow books to be mailed directly to the jail from a reputable source such as amazon.com or barnesandnoble.com. You can order them directly from your computer and have them shipped to the inmate at the address above.

Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Westmoreland County Prison standards will be disposed of.

Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

To confirm that the Westmoreland County Prison continues to allow books to be mailed by a third party publisher or bookseller, call 724-830-6000.

Care packages

Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.

When a jail allows the inmate to receive Care Packages they must come directly from an approved company that specializes in serving the inmates of jails.

Call 724-830-6000 or click here or here to see if the Westmoreland County Prison participates in a Care Package program and if so, how to purchase one.

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Westmoreland County Prison contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Westmoreland County Prison,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name
Inmate’s Name and Booking Number
Westmoreland County Prison
3000 S Grande Blvd
Greensburg, PA 15601

All mail sent to an inmate at the Westmoreland County Prison must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.

Mailed Items NOT Allowed

If your inmate is mailed anything other than a letter, postcard or greeting card it won't get through.

However as stated above, because of the increased smuggling of drugs, more and more jails are only allowing pre-stamped or metered, solid color or white postcards to be received by inmates.

Examples of prohibited items include:

Any money order mailed in that also contains other correspondence will be sent back and the money will not be put on the inmate’s account.

Stamps and stickers.

Musical greeting cards.

Altered mail such as perfumed or lipstick covered.

Paper with any type of stains such as grease.

News clippings.

Crayon, felt tip or hand painted drawings.

Call 724-830-6000 or click here for a complete list of prohibited items.

POLICIES REGARDING MAILING PHOTOS TO Westmoreland County Prison

This jail does not allow inmates to possess photographs. If you send them, they will not reach the inmate and will either be sent back to you or destroyed.

Call 724-830-6000 or check the most recent policies regarding inmate photos on the jail's website by going here.

Important Mail Tips

Any mail that encourages a risk for jail security, discusses escape, encourages disobedience of the rules will not make it to the inmate.

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Click here to view contact information for the Westmoreland County Prison.

How to Arrange Video Visitation with Westmoreland County Prison Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Westmoreland County Prison
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Westmoreland County Prison, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Westmoreland County Prison by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Westmoreland County Prison, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Westmoreland County Prison Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Westmoreland County Prison uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Westmoreland County Prison using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Westmoreland County Prison may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Westmoreland County Prison inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Westmoreland County Prison

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Westmoreland County Prison inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Westmoreland County Prison Inmate by Mail and by Email

To mail or email an inmate in Westmoreland County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Westmoreland County Prison must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Westmoreland County Prison has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Westmoreland County Prison,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Westmoreland County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Westmoreland County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Westmoreland County Prison?

To visit an inmate in Westmoreland County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Westmoreland County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Westmoreland County Prison:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Westmoreland County follow these steps:
1.  Start by confirming that Westmoreland County Prison's Video Visitation is working correctly by looking up Westmoreland County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Westmoreland County Prison, and then the inmate you wish to communicate with.

Other Westmoreland County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Westmoreland County Prison Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Westmoreland County, can be found on our Visit Inmate Page.

Westmoreland County Prison Phone: 724-830-6000


 

How Do Inmates in Westmoreland County Prison Make or Receive Phone Calls?

To receive phone calls from inmates in Westmoreland County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Westmoreland County Prison has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Westmoreland County Prison, and then the inmate you wish to communicate with.

Westmoreland County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits


Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Pennsylvania.
2. Prepaid calls between Pennsylvania and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Westmoreland County Prison approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Westmoreland County Prison GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Westmoreland County, can be found on our Inmate Phone Page.


 

How to Deposit Money into an Inmate's Account in Westmoreland County Prison

To deposit money into the account of an inmate in Westmoreland County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Pennsylvania.
  • Select Westmoreland County Prison
  • Enter the Inmate ID of your inmate.  This can be found by calling 724-830-6000 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Westmoreland County Prison.  To do this you need the Inmate's ID Number and the Facility Locator Number for Westmoreland County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

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