Cocke County Jail remote inmate video visits

Cocke County Jail - Remote Video Visitation with your Inmate

Cocke County Jail uses iWebVisit for Inmate Video Visitation. 

All visits are by appointment and first-come, first-serve.

If you are using a desktop or laptop computer, the iWebVisit platform can be used with all operating systems.

If you are using a tablet computer or mobile cellular device, the iWebVisit platform works with the Android operating system.

The iWebVisit system may NOT support the iPhone or iPad, however an Apple MAC Book laptop is supported. The app for iPhones/iPads is coming soon so please check back regularly on their website or in the App Store.

NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.

 

How much does iWebVisit Cost?

The cost for a 15-20 minute visit varies.

It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.

Check the pricing for Cocke County Jail here.

 

How do I pay for iWebVisit?

You can pay for an iWebVisit with a major credit or debit card.

You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.

 

How does iWebVisit video visitation work?

1. Create a free account.

2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.

3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time. 

Tutorial - Visual Instructions here.

The next time you return, just sign in to your account and you are ready to schedule new visits.

 

Can I use iWebVisit from the jail lobby if I don’t have a computer?

No. You can only use these video visitation services from your own computer or device.

 

How does the Inmate Know I am Logged in and Ready to Visit?

Visits are first come, first serve and an appointment must be made by you.

Your inmate will be notified of the date of your video visit once you secure a time.

 

How do you get refunds?

Go here for refunds.


How often can you visit?

The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances . 

 

Who do you contact if you are having any problems?

iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.

EMAIL: You can email any questions you may have to: support@iwebvisit.com

TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.

 

What are the Rules for using iWebVisit at Cocke County Jail

All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.

All visitors are responsible for having working equipment and a strong internet connection. 

Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.

If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.

If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.

After a visit is scheduled, the time of the visit cannot be changed.

If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.

If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.

If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.

**If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.

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