Knox County Detention Facility Inmate Phone & Email

Knox County Detention Facility

Address:
5001 Maloneyville Road
Knoxville, TN 37918

Phone:

865-281-6700

Inmate Phone & Voicemail for Knox County Detention Facility

The Knox County Detention Facility Inmate Phone System is Securus. 

Sign up with Securus by clicking the banner below.

1.  AdvanceConnect – Good Option - You control all phone numbers your inmate can call.

This type of account offers you the following benefits:
•    You are able to receive inmate calls as long as funds are available in your account.
•    You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
•    Calls WILL connect to cell phones.

2.  Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)

This type of account offers you the following benefits:
•    You can fund an Inmate Debit account without having your own calling account.
•    Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
•    Calls WILL connect to cell phones.
•    Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account. 

3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.

  • Requires a credit check. 
  • Costs more.
  • Good for lawyers, bail bonds, long-term inmates, etc.

Resources
Contact Securus by Phone:  972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote

Knox County Detention Facility Inmate & Family Voicemail

Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.

Securus Phone System Cost & Fees - *Subject to Change

ADVANCE CONNECT Phone Calls 
$0.21 per minute

INMATE DEBIT Phone Calls
$0.21 per minute

DIRECT BILL Phone Calls
$0.25 per minute

TRADITIONAL COLLECT Phone Calls
$0.25 per minute

VOICEMAIL Message
One minute - $0.75 per minute

For current online rate quote, go here.

How does an Inmate make a phone call from Knox County Detention Facility?

Once you have created and funded your account with Securus, please allow up to 24 hours to start receiving calls. 

Your inmate should be able to dial your number directly and be connected.

You will hear an introduction stating:
1.  "You are receiving a call from "inmate Name" from Knox County Detention Facility.  
2. Then you will hear prompts that will ask you to select a number to accept or block the call. 
3. Please listen to the prompts carefully so that you can correctly connect to your inmate.

**If your inmate is using a prepaid calling card, the phone number that should appear on your caller ID is 972-777-9396.

Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 865-281-6700 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with Securus to connect with your inmate at Knox County Detention Facility by clicking the banner below.

How an Inmate Makes a Phone Call to You or Others from Knox County Detention Facility

To set up a phone account so that your inmate can call you from Knox County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Knox County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How Do Inmates in Knox County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Knox County, or to assist them in making phone calls to other people, follow these steps:

  • Knox County Detention Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Knox County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Knox County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Knox County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Deposit Money Online for an Inmate in Knox County

To deposit money online for an inmate in Knox County Detention Facility follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Knox County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Tennessee, then choose Knox County Detention Facility
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Knox County Detention Facility, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Knox County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Knox County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Knox County.


 

Photos of this facility
1 / 5
Knox County Detention Facility located in Knoxville TN (Tennessee) 1
2 / 5
Knox County Detention Facility located in Knoxville TN (Tennessee) 2
3 / 5
Knox County Detention Facility located in Knoxville TN (Tennessee) 3
4 / 5
Knox County Detention Facility located in Knoxville TN (Tennessee) 4
5 / 5
Knox County Detention Facility located in Knoxville TN (Tennessee) 5

Frequently Asked Questions

How do I open an inmate phone account at the Knox County Detention Facility?
The Knox County Detention Facility uses a third-party phone service called Securus Technologies. If you want to communicate by phone with your inmate, you have to first open an account with Securus. They have three different types of accounts: (1)Advance Connect - where you control all phone numbers your inmate can call. (2)Inmate Debit - where inmate can call anyone they choose. (3)Direct Bill - where you receive calls from your inmate and you are billed monthly. Learn more about how to get phone calls from an inmate in the Knox County Detention Facility.

How much does it cost for an inmate to make a phone call from the Knox County Detention Facility?
Phone call rates from your inmate in the Knox County Detention Facility to you vary and are subject to change, but in general the costs are as follows: ADVANCE CONNECT Phone Calls - $0.21 per minute. INMATE DEBIT Phone Calls - $0.21 per minute. DIRECT BILL Phone Calls - $0.25 per minute. TRADITIONAL COLLECT Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $0.75 per minute. Learn more about how much phone calls cost in the Knox County Detention Facility.

How do voicemail messages from an inmate work at the Knox County Detention Facility?
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for. Learn more about inmate voicemail functions in the Knox County Detention Facility.

Can I fund a Knox County Detention Facility inmate's phone account without having my own phone account?
Yes. You can fund a Securus Technologies Inmate Debit account without having your own calling account. All you have to do is deposit money for them online or by calling Securus at 972-734-1111 and paying with a debit or credit card over the phone. Learn more about how to set up a phone account for an inmate in the Knox County Detention Facility.

Can inmate phone calls from the Knox County Detention Facility connect to my mobile phone number?
Yes. When an inmate in the Knox County Detention Facility calls you using a Securus Technologies phone service's Inmate Debit account, the calls can connect to a cell phone. Learn more about how to set up a phone account for an inmate in the Knox County Detention Facility.

Why is my Knox County Detention Facility phone status blocked?
If your phone status at the Knox County Detention Facility is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your Advanced Connect Account, (2)Your Direct Bill is past due, (3)You have a new telephone number, and a restriction could be on your line, (4)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (5)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling Securus at 972-734-1111. Learn more about how to unblock a phone in the Knox County Detention Facility.

How do I close my inmate phone account at the Knox County Detention Facility?
On Securus Technologies website you can close your account inmate phone account at the Knox County Detention Facility by following these instructions: 1. Log in. 2. Select your account. 3. Click on 'Close Account'. If you have a refund coming by credit card, it will show up in 10-12 days. With Western Union, full refunds will be refunded through Western Union in 10-12 business days and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. With MoneyGram or payments made by mail, full and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. Make sure to verify your address. Call Securus at 972-734-1111 if you have any problems. Learn more about how to close your phone account in the Knox County Detention Facility.

Are phone calls with an inmate at the Knox County Detention Facility recorded?
Yes. All phone calls with an inmate in the Knox County Detention Facility are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about how to control your inmate's phone calls while in the Knox County Detention Facility.