Potomac Highlands Regional Jail and Correctional Facility

Potomac Highlands Regional Jail and Correctional Facility Information

The Potomac Highlands Regional Jail and Correctional Facility is a 300 bed jail in the city of Augusta, Hampshire County, West Virginia.

This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 304-496-1275, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.

Phone: 304-496-1275

Physical Address:
13 Dolin Drive
Augusta, WV 26704

Mailing Address (personal mail):
Potomac Highlands Regional Jail & Correctional Facility-WV
P.O. Box 247
Phoenix, MD 21131

Mailing Address (legal mail or subscriptions):
Potomac Highlands Regional Jail & Correctional
13 Dolin Drive
Augusta, WV 26704

Other Jails and Prisons

How Do You Find Someone in the Potomac Highlands Regional Jail and Correctional Facility?

To search for an inmate in the Potomac Highlands Regional Jail and Correctional Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 304-496-1275 for the information you are looking for.

Potomac Highlands Regional Jail and Correctional Facility Inmate Search

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about finding an inmate in the Potomac Highlands Regional Jail and Correctional Facility, how the jail rosters work and what happens after an offender is arrested and booked. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

The Potomac Highlands Regional Jail and Correctional Facility maintains an average of 300 offenders in custody on any given day. The Potomac Highlands Regional Jail and Correctional Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Hampshire County law enforcement agencies arrest and detain approximately 25,960 offenders.

The following charts of Hampshire County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.

The information is compiled from the Hampshire County Corrections Department, the state of West Virginia Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Hampshire County.

For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Hampshire County and other counties surrounding this one, scroll down this page. We have a section for each.

We also provide photos of the jail that we have collected over the years.

For a collection of over 20 additional graphs and charts of the demographic and criminal arrest information of the inmates in Hampshire County and West Virginia state prisons, click the button below.
Hampshire County INMATE DEMOGRAPHICS

Hampshire County Inmate Race & Ethnicity - 3/29/2024

Race Inmates % Total
White 808 81.86%
Black 34 3.44%
Hispanic or Latino 44 4.46%
American Indian/Native Alaskan 25 2.53%
Asian 26 2.63%
Pacific Islander/Native Hawaiian 24 2.43%
Other 26 2.63%
Total 987 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Hampshire County Sheriff’s Department, West Virginia Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Hampshire County Inmate Criminal Charges - 3/29/2024

(many inmates have multiple charges)

Charge Inmates % Total
Felony (3rd Degree) 163 16.51%
Felony (2rd Degree) 220 22.29%
Felony (1st Degree) 110 11.14%
State Jail Felony 76 7.70%
Felony (Uncategorized) 295 29.89%
Misdemeanor (Class A) 123 12.46%
Misdemeanor (Class C) 0 0.00%
Holds 0 0.00%
Uncategorized 0 0.00%
Demographic, Crime and Inmate data is compiled from public reports provided by the Hampshire County Sheriff’s Department, West Virginia Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Hampshire County Inmate Sex - 3/29/2024

Sex Inmates % Total
Male 877 88.86%
Female 110 11.14%
Total 987 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Hampshire County Sheriff’s Department, West Virginia Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Hampshire County Inmate Age - 3/29/2024

Age Inmates % Total
Under 18 5 0.51%
18-20 42 4.26%
21-24 88 8.92%
25-30 233 23.61%
31-35 128 12.97%
36-40 197 19.96%
41-45 84 8.51%
46-50 77 7.80%
51-55 61 6.18%
56-60 49 4.96%
61-65 16 1.62%
66-75 7 0.71%
76-85 0 0.00%
Total 987 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Hampshire County Sheriff’s Department, West Virginia Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.
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About the Potomac Highlands Regional Jail and Correctional Facility
The Potomac Highlands Regional Jail and Correctional Facility is located in Augusta and serves the counties of Grant, Hampshire, Hardy, Mineral, and Pendleton. By combining resources for these counties, the communities can access advanced detention facilities without requiring one in each county or city. This is an efficient and effective way to house inmates who are arrested within these counties and allows for each to have access to the correct number of beds for their inmates. The Department of Corrections acknowledges that keeping healthy relationships with friends and family who are outside of the facility is key to the mental health of inmates and improves the overall behaviors and environment within the jail. For this reason, phone calls and visits are encouraged, with each inmate receiving one half hour visit each month. Visitors must schedule in advance, and all juveniles must have a filled out Juvenile Visitation form. Location: 355 Dolan Drive, Augusta, WV 26704 Inmate Phones: Inmates will have access to make phone calls collect to their loved ones. Visitation: Tuesdays visiting hours begin at 8:30am, Thursdays visits begin at 12pm, and on Saturdays they begin at 8:30am.
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Recent Bookings & Arrests

How do I find out if someone has been arrested and booked into the Potomac Highlands Regional Jail and Correctional Facility?

To find out if someone you know has been recently arrested and booked into the Potomac Highlands Regional Jail and Correctional Facility, call the jail’s booking line at 304-496-1275.

There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.

Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.

If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.

Potomac Highlands Regional Jail and Correctional Facility Booking Roster

What happens during booking in Hampshire County?

After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Hampshire County for booking.

Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.

What is the booking process like at the Potomac Highlands Regional Jail and Correctional Facility?

Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Hampshire County and other West Virginia and USA jurisdictions.

If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.

It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.

What kind of questions are asked during booking?

The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.

What happens to an offender’s personal property during booking?

During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.

Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.

What happens after booking?

At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.

If the offender is being detained and housed while awaiting arraignment, the Potomac Highlands Regional Jail and Correctional Facility will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.

Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.

How long does the Potomac Highlands Regional Jail and Correctional Facility Booking process take?

Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.

If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.

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Directions / Map to the Potomac Highlands Regional Jail and Correctional Facility
Inmate Bail and Bonding

The Hampshire County Sheriff recommends that you use a bail bond agent licensed to do business in Hampshire County.

  • You can pay a cash bond yourself, or use your home in Hampshire County, or in some cases the state of West Virginia, but the benefit of using a bail bond agent is that they take responsibility for making sure the inmate shows up for court in Hampshire County, and if they don't, then they take the financial responsibility.
  • The typical fee for a bond will be between 10-20% of the bail amount; usually 15%.  So if an offender has a bail of $10,000.00, their bond will be $1500.00.

Call 304-496-1275 to find out the exact bond (plus other fees) amount, or look it up online by looking up the information on the Hampshire County inmate locator.

Hampshire County Bail Bond Information

Because Hampshire County and West Virginia can change their bail bond procedures, it is always best to call either the Potomac Highlands Regional Jail and Correctional Facility at 304-496-1275, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Potomac Highlands Regional Jail and Correctional Facility or the Hampshire County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

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Inmate Visitation

How Do You Visit an Inmate in the Potomac Highlands Regional Jail and Correctional Facility? What is the Schedule?

Potomac Highlands Regional Jail and Correctional Facility in-person, non-contact Inmate Visitation Schedule

13 Dolin Drive
Augusta, WV 26704
304-496-1275

  • Non-contact visitation for Tuesday, Thursday, and Saturday must be scheduled one day in advance by calling 304-496-7057, between the hours of 10:00 a.m. and 2:00 p.m.
  • Visits are on a first call first serve basis.
  • Visits may not be scheduled at the window.
  • Please arrive at least 15 minutes before your visit to sign in.
  • If you arrive late for your visit you will only receive the time remaining in your assigned time slot.​
  • Offenders are allowed one visit per month.
  • A total of two adults or one adult and two children are permitted to visit an inmate at one time.
  • All visitors of inmates shall be required to register upon entry to the facility and provide valid photo identification. Valid identification is defined as one of the following:
    Valid driver’s license
    Valid DMV issued photo ID card
    Valid passport
  • Anyone under the age of 18 must have a birth certificate and be accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian the juvenile must be accompanied by an authorized adult visitor, and must have a signed, notarized Juvenile Visitation form, which you can get from the facility or online at https://dcr.wv.gov. (The notaries at the facilities can’t notarize the visitation form. It has to be notarized outside the facility.)   Only non-incarcerated parents or legal guardians may authorize juvenile visitation.
  • DRESS CODE: Visitors must be fully and appropriately dressed while in the visitation area. No provocative clothing is permitted. Appropriateness of dress shall be determined by the Shift Supervisor.
DAYS HOURS
MONDAY ​Call for Tuesday appointment.

TUESDAY

Visitation begins at 8:30 a.m.

WEDNESDAY

Call for Thursday appointment.
THURSDAY Visitation begins at 12:00 p.m.

FRIDAY

Call for Saturday appointment.

SATURDAY

Visitation begins at 8:30 a.m.

SUNDAY

No visitation.

Potomac Highlands Regional Jail and Correctional Facility uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:

1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Potomac Highlands Regional Jail and Correctional Facility
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Potomac Highlands Regional Jail and Correctional Facility.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

How Do You Visit an Inmate in Potomac Highlands Regional Jail and Correctional Facility?

To visit an inmate in Hampshire County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Hampshire County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Potomac Highlands Regional Jail and Correctional Facility:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Hampshire County follow these steps:
1.  Start by confirming that Potomac Highlands Regional Jail and Correctional Facility's Video Visitation is working correctly by looking up Hampshire County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Potomac Highlands Regional Jail and Correctional Facility, and then the inmate you wish to communicate with.

Other Hampshire County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Potomac Highlands Regional Jail and Correctional Facility Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Hampshire County, can be found on our Visit Inmate Page.

Potomac Highlands Regional Jail and Correctional Facility Phone: 304-496-1275

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Remote Video Visitation

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Potomac Highlands Regional Jail and Correctional Facility?

Potomac Highlands Regional Jail and Correctional Facility INMATE VISITATION SCHEDULING

  • Non-contact visitation for Tuesday, Wednesday, Thursday, Friday and Saturday must be scheduled one day in advance by calling 304-496-7057, between the hours of 9:00 a.m. and 2:00 p.m.
  • Visits are on a first call first serve basis. You will be given the choice of morning, afternoon or evening (evening visits are on Thursdays only). Then you will be assigned the first available time slot for your visit.
  • Visits may not be scheduled at the window.
  • Please arrive at least 15 minutes before your visit to sign in.
  • If you arrive late for your visit you will only receive the time remaining in your assigned time slot.​
  • Offenders are allowed five (5) visits per week. One visit per visitation day.
  • A total of five (5) people are allowed to visit an inmate at one time.
  • All visitors of inmates shall be required to register upon entry to the facility and provide valid identification. Valid identification includes at least two of the following, one of which must contain a photograph:
    Current valid driver’s license
    Current military identification card
    Other current official ID with photograph
    Current passport
    Birth Certificate
    Current voter registration
    Current signed credit/debit card
  • Anyone under the age of 18 must have a birth certificate and be accompanied by a parent or legal guardian, or submit a notarized statement from the parent or legal guardian authorizing the visit. Only non-incarcerated parents or legal guardians may authorize juvenile visitation. If not accompanied by a parent or legal guardian the juvenile must be accompanied by an authorized adult visitor, and must have a signed, notarized Juvenile Visitation form, which you can get from the facility or online at www.rja.wv.gov. (The notaries at the facilities can’t notarize the visitation form. It has to be notarized outside the facility.)
  • DRESS CODE: Visitors must be fully and appropriately dressed while in the visitation area. Female visitors must wear bras and are not allowed to wear provocative clothing. Male visitors must wear shirts. Appropriateness of dress shall be determined by the Shift Supervisor.
DAY TIME
MONDAY Morning Visits
Afternoon Visits
Call for appointment time.
TUESDAY Morning Visits
Afternoon Visits
Call for appointment time.
WEDNESDAY Morning Visits
Afternoon Visits
Call for appointment time.
THURSDAY Morning Visits
Afternoon Visits
Evening Visits
​​​​​​​Call for appointment time.
FRIDAY Morning Visits
Afternoon Visits
​​​​​​​Call for appointment time.
SATURDAY Morning Visits
Afternoon Visits
​​​​​​​Call for appointment time.
SUNDAY Morning Visits
Afternoon Visits
​​​​​​​Call for appointment time.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Inmate Money Accounts

How Do You Deposit Money for an Inmate in the Potomac Highlands Regional Jail and Correctional Facility?

There are five choices for putting money on an inmate's books that can be used for communication services:

1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

2. You may use cash or credit/debit cards at any time by using the kiosk located in the front lobby.  The fee for the use of the ATM is generally $1.50 per transaction for cash and 10% fee for credit/debit cards.

3. Commissary money can also be added to an inmates account at any time using any of these methods online.

4. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

5. You can call customer service 24/7 at 877-650-4249 and get instructions for depositing money over the phone using a debit or credit card.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Inmate Phone Contact

How Do I Receive Phone Calls from an Inmate in the Potomac Highlands Regional Jail and Correctional Facility?

How Do You Communicate with an Inmate in the Potomac Highlands Regional Jail and Correctional Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Potomac Highlands Regional Jail and Correctional Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Potomac Highlands Regional Jail and Correctional Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Mailing an Inmate

How do I Mail an Inmate in the Potomac Highlands Regional Jail and Correctional Facility, and what can I send them?

Potomac Highlands Regional Jail and Correctional Facility Inmate Mail Guidelines

Postcards
The Potomac Highlands Regional Jail and Correctional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Potomac Highlands Regional Jail and Correctional Facility also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Potomac Highlands Regional Jail & Correctional Facility-WV
P.O. Box 247
Phoenix, MD 21131



Legal Mail

Send all Legal Mail to this Address:
Potomac Highlands Regional Jail & Correctional
13 Dolin Drive
Augusta, WV 26704



Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Potomac Highlands Regional Jail and Correctional Facility allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Potomac Highlands Regional Jail and Correctional Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
Potomac Highlands Regional Jail & Correctional
13 Dolin Drive
Augusta, WV 26704


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Potomac Highlands Regional Jail and Correctional Facility:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Potomac Highlands Regional Jail and Correctional Facility West Virginia
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Potomac Highlands Regional Jail and Correctional Facility mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Potomac Highlands Regional Jail and Correctional Facility West Virginia (
note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Inmate Commissary

Can I purchase Commissary Online for an Inmate in the Potomac Highlands Regional Jail and Correctional Facility, and what can I purchase?

Potomac Highlands Regional Jail and Correctional Facility contracts with Access Securepak (aka MyCarePak) for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select West Virginia.
3. Select Potomac Highlands Regional Jail and Correctional Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected].
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Potomac Highlands Regional Jail and Correctional Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Potomac Highlands Regional Jail and Correctional Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.


*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send a Carepack Commissary Package Directly to an Inmate in Hampshire County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Potomac Highlands Regional Jail and Correctional Facility follow these steps:

  • Select West Virginia, then select Potomac Highlands Regional Jail and Correctional Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Hampshire County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Hampshire County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Potomac Highlands Regional Jail and Correctional Facility check out our Commissary Instructions Page for Hampshire County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Texting and Emailing an Inmate

How Can I Communicate with an Inmate in the Potomac Highlands Regional Jail and Correctional Facility using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

Potomac Highlands Regional Jail and Correctional Facility contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Potomac Highlands Regional Jail and Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to Communicate with an Potomac Highlands Regional Jail and Correctional Facility Inmate by Mail and by Email

To mail or email an inmate in Hampshire County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Potomac Highlands Regional Jail and Correctional Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Potomac Highlands Regional Jail and Correctional Facility has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Potomac Highlands Regional Jail and Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Hampshire County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Hampshire County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Inmate Tablets

Do Inmates in the Potomac Highlands Regional Jail and Correctional Facility have Access to Tablets or Computers?

Potomac Highlands Regional Jail and Correctional Facility allows inmates access to tablets to use for the services provided by 'gettingout'.


The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Potomac Highlands Regional Jail and Correctional Facility, such as:

  • Music
  • Books
  • Games
  • Education
  • News
  • Radio
  • Television
  • Read mail and messages
  • Video visits

-  Free services are already available for use on the device at Potomac Highlands Regional Jail and Correctional Facility.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  Potomac Highlands Regional Jail and Correctional Facility Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

  • Tablet devices include some services and the content is free.
  • The subscription services require additional funding.
  • There may be multiple options such as 7-day or 30-day subscriptions.
  • Costs are dependent upon the available services and what the Potomac Highlands Regional Jail and Correctional Facility charges.

To estimate costs for phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page) or call 866-516-0115 for assistance.

How Inmates Can Use a Tablet to Access Services at Potomac Highlands Regional Jail and Correctional Facility

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Potomac Highlands Regional Jail and Correctional Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Potomac Highlands Regional Jail and Correctional Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 304-496-1275 for further assistance.

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Are there photos of the Potomac Highlands Regional Jail and Correctional Facility? What does it look like?
Other Jails Nearby

What are the other Jails in the Neighboring Counties surrounding Hampshire County?

Hampshire Allegany Frederick Grant Hardy Mineral Morgan
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US State Prison Population Demographics

Total Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 973,343 93.26%
Female 70,362 6.74%
Total 1,043,705 100.0%

Total Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 327,300 35.27%
Black 345,500 37.23%
Hispanic 226,800 24.44%
American Indian / Alaska Native 15,900 1.71%
Asian 12,500 1.35%
Total 928,000 100.0%

Total of Violent Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 622,200 95.46%
Female 31,700 4.86%
Total 653,900 100.0%

Total of Violent Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 178,600 29.23%
Black 234,500 38.38%
Hispanic 179,500 29.38%
American Indian / Alaska Native 9,600 1.57%
Asian 8,800 1.44%
Total 611,000 100.0%

Murderers Held in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 147,500 93.95%
Female 10,000 6.37%
Total 157,500 100.0%

Murderers Held in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 37,600 26.04%
Black 63,000 43.63%
Hispanic 39,100 27.08%
American Indian / Alaska Native 2,300 1.59%
Asian 2,400 1.66%
Total 144,400 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 16,000 86.02%
Female 2,600 13.98%
Total 18,600 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 5,400 43.90%
Black 3,600 29.27%
Hispanic 2,900 23.58%
American Indian / Alaska Native 200 1.63%
Asian 200 1.63%
Total 12,300 100.0%

Violent Rape & Sexual Assault Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 159,800 98.95%
Female 2,200 1.36%
Total 162,000 100.0%

Violent Robbery Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 125,800 96.18%
Female 5,400 4.13%
Total 131,200 100.0%

Violent Robbery Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 21,900 18.64%
Black 66,800 56.85%
Hispanic 26,500 22.55%
American Indian / Alaska Native 1,200 1.02%
Asian 1,100 0.94%
Total 117,500 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 137,000 94.74%
Female 8,100 5.60%
Total 145,100 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 37,500 23.28%
Black 53,300 33.09%
Hispanic 65,300 40.53%
American Indian / Alaska Native 2,800 1.74%
Asian 2,200 1.37%
Total 161,100 100.0%

Other Violent Inmates in US State Prisons by Sex on 3/29/2024 - non-categorized

Sex Inmates % Total
Male 36,100 91.86%
Female 3,300 8.40%
Total 39,400 100.0%

Other Violent Inmates in US State Prisons by Race/Ethnicity on 3/29/2024 - non-categorized

race Inmates % Total
White 12,200 32.45%
Black 14,200 37.77%
Hispanic 9,700 25.80%
American Indian / Alaska Native 800 2.13%
Asian 700 1.86%
Total 37,600 100.0%

Total of Property Crime Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 127,900 90.64%
Female 13,600 9.64%
Total 141,500 100.0%

Total of Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 60,500 50.46%
Black 37,800 31.53%
Hispanic 18,100 15.10%
American Indian / Alaska Native 2,100 1.75%
Asian 1,400 1.17%
Total 119,900 100.0%

Burglary Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 75,900 95.11%
Female 4,200 5.26%
Total 80,100 100.0%

Burglary Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 30,500 44.40%
Black 24,200 35.23%
Hispanic 12,300 17.90%
American Indian / Alaska Native 1,100 1.60%
Asian 600 0.87%
Total 68,700 100.0%

Larceny & Theft Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 22,300 84.47%
Female 4,200 15.91%
Total 26,500 100.0%

Larceny & Theft Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 13,800 58.97%
Black 6,800 29.06%
Hispanic 2,200 9.40%
American Indian / Alaska Native 300 1.28%
Asian 300 1.28%
Total 23,400 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 6,400 91.43%
Female 600 8.57%
Total 7,000 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 2,500 48.08%
Black 1,500 28.85%
Hispanic 1,000 19.23%
American Indian / Alaska Native 100 1.92%
Asian 100 1.92%
Total 5,200 100.0%

Fraud Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 9,800 75.97%
Female 3,200 24.81%
Total 13,000 100.0%

Fraud Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 6,900 63.30%
Black 2,600 23.85%
Hispanic 900 8.26%
American Indian / Alaska Native 300 2.75%
Asian 200 1.83%
Total 10,900 100.0%

Other Property Crime Inmates in US State Prisons by Sex on 3/29/2024 - non-categorized

Sex Inmates % Total
Male 13,600 90.67%
Female 1,400 9.33%
Total 15,000 100.0%

Other Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/29/2024 - non-categorized

race Inmates % Total
White 6,700 58.26%
Black 2,700 23.48%
Hispanic 1,700 14.78%
American Indian / Alaska Native 200 1.74%
Asian 200 1.74%
Total 11,500 100.0%

Total of Drug Related Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 114,600 87.08%
Female 17,400 13.22%
Total 132,000 100.0%

Total of Drug Related Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 49,500 47.50%
Black 37,300 35.80%
Hispanic 14,600 14.01%
American Indian / Alaska Native 1,700 1.63%
Asian 1,100 1.06%
Total 104,200 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 28,500 84.57%
Female 5,300 15.73%
Total 33,800 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 14,800 56.27%
Black 7,900 30.04%
Hispanic 3,000 11.41%
American Indian / Alaska Native 400 1.52%
Asian 200 0.76%
Total 26,300 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 86,100 88.04%
Female 12,000 12.27%
Total 98,100 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 34,700 44.54%
Black 29,400 37.74%
Hispanic 11,600 14.89%
American Indian / Alaska Native 1,300 1.67%
Asian 900 1.16%
Total 77,900 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 102,500 93.95%
Female 6,900 6.32%
Total 109,400 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 35,900 40.84%
Black 34,500 39.25%
Hispanic 13,800 15.70%
American Indian / Alaska Native 2,500 2.84%
Asian 1,200 1.37%
Total 87,900 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 37,800 97.93%
Female 900 2.33%
Total 38,700 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 7,200 22.86%
Black 16,900 53.65%
Hispanic 6,500 20.63%
American Indian / Alaska Native 500 1.59%
Asian 400 1.27%
Total 31,500 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 13,400 89.33%
Female 1,600 10.67%
Total 15,000 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 6,800 59.65%
Black 2,000 17.54%
Hispanic 1,800 15.79%
American Indian / Alaska Native 700 6.14%
Asian 100 0.88%
Total 11,400 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 51,200 92.25%
Female 4,400 7.93%
Total 55,600 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 21,900 48.45%
Black 15,700 34.73%
Hispanic 5,600 12.39%
American Indian / Alaska Native 1,300 2.88%
Asian 700 1.55%
Total 45,200 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Sex on 3/29/2024

Sex Inmates % Total
Male 6,100 89.71%
Female 800 11.76%
Total 6,900 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Race/Ethnicity on 3/29/2024

race Inmates % Total
White 2,700 52.94%
Black 1,500 29.41%
Hispanic 700 13.73%
American Indian / Alaska Native 100 1.96%
Asian 100 1.96%
Total 5,100 100.0%
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This facility, known as "Potomac Highlands Regional Jail and Correctional Facility" is also known as Grant County Inmate Search & Arrests, Pendleton County Inmate Search & Arrests, Mineral County Inmate Search & Arrests, Hardy County Inmate Search & Arrests, Hampshire County Inmate Search & Arrests, Potomac Highlands Reg Jail - Hampshire.