Potomac Highlands Regional Jail and Correctional Facility Remote Inmate Video Visits

Potomac Highlands Regional Jail and Correctional Facility

Address:
13 Dolin Drive
Augusta, WV 26704
Phone:
304-496-1275

Schedule a Video Visit with an Inmate at the Potomac Highlands Regional Jail and Correctional Facility - Remotely or at the Jail

The Potomac Highlands Regional Jail and Correctional Facility believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Potomac Highlands Regional Jail and Correctional Facility is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 304-496-1275 or scroll down for a complete section of Frequently Asked Questions and Answers.

Potomac Highlands Regional Jail and Correctional Facility - Remote Video Visitation with your Inmate

Potomac Highlands Regional Jail and Correctional Facility uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Potomac Highlands Regional Jail and Correctional Facility
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Potomac Highlands Regional Jail and Correctional Facility.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Potomac Highlands Regional Jail and Correctional Facility INMATE VISITATION SCHEDULING

• Non-contact visitation for Tuesday, Wednesday, Thursday, Friday and Saturday must be scheduled one day in advance by calling 304-496-7057, between the hours of 9:00 a.m. and 2:00 p.m.
• Visits are on a first call first serve basis. You will be given the choice of morning, afternoon or evening (evening visits are on Thursdays only). Then you will be assigned the first available time slot for your visit.
• Visits may not be scheduled at the window.
• Please arrive at least 15 minutes before your visit to sign in.
• If you arrive late for your visit you will only receive the time remaining in your assigned time slot.​
• Offenders are allowed five (5) visits per week. One visit per visitation day.
• A total of five (5) people are allowed to visit an inmate at one time.
• All visitors of inmates shall be required to register upon entry to the facility and provide valid identification. Valid identification includes at least two of the following, one of which must contain a photograph:
  Current valid driver’s license
  Current military identification card
  Other current official ID with photograph
  Current passport
  Birth Certificate
  Current voter registration
  Current signed credit/debit card
• Anyone under the age of 18 must have a birth certificate and be accompanied by a parent or legal guardian, or submit a notarized statement from the parent or legal guardian authorizing the visit. Only non-incarcerated parents or legal guardians may authorize juvenile visitation. If not accompanied by a parent or legal guardian the juvenile must be accompanied by an authorized adult visitor, and must have a signed, notarized Juvenile Visitation form, which you can get from the facility or online at www.rja.wv.gov. (The notaries at the facilities can’t notarize the visitation form. It has to be notarized outside the facility.)
• DRESS CODE: Visitors must be fully and appropriately dressed while in the visitation area. Female visitors must wear bras and are not allowed to wear provocative clothing. Male visitors must wear shirts. Appropriateness of dress shall be determined by the Shift Supervisor.

Remote Video Visiting an Inmate in the Potomac Highlands Regional Jail and Correctional Facility

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Potomac Highlands Regional Jail and Correctional Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Remote Visitation Schedule for Potomac Highlands Regional Jail and Correctional Facility

Potomac Highlands Regional Jail and Correctional Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visits are 30 minutes
• Visitation Schedule subject to change.