Glen Helen Rehabilitation Center Family & Friends Information

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Glen Helen Rehabilitation Center

Glen Helen Rehabilitation Center
18000 West Institution Road
Devore, CA 92407

909-473-3689

The Glen Helen Rehabilitation Center is the main jail in San Bernardino County California. While the police in the cities and towns in San Bernardino County can arrest and detain offenders, the Glen Helen Rehabilitation Center is the facility that is accredited by California to hold inmates for more than 72 hours.

The Glen Helen Rehabilitation Center is located at:
18000 West Institution Road
Devore, CA 92407 

It can be reached 24 hours a day, 365 days a year by calling 909-473-3689.

The main reason that people call 909-473-3689 is to find out if a particular person is in custody, although you can look up an inmate online by going here. You can also get answers to whatever questions about an inmate, and the services for Glen Helen Rehabilitation Center that you may have by clicking on any of the questions below:

How to search for an inmate?
Can you look up an inmate’s mugshot?
How do you look up an offender’s criminal charges, bond or inmate number?
How do you visit an inmate?
What are the visitation hours?
Can you visit inmates in San Bernardino County by video from home?
How do you get phone calls from an inmate?
Can you send mail, books, or newspapers to an inmate?
How do you send an inmate money?
Does Glen Helen Rehabilitation Center have inmate commissary?
Can an inmate receive and/or send email or text messages?
Do inmates in San Bernardino County have access to computers or tablets?
How do you pay an inmate’s bail or bond?

Every year the Glen Helen Rehabilitation Center has approximately 28920 bookings, with a daily average of 1446 inmates and maintains control of the facility with a staff of 361.

Inmates in this jail range from low level misdemeanor offenders to those being held and awaiting trial for violent crimes like robbery, rape, and murder. Therefore, given the mix of potentially dangerous inmates, the security level is very high. 

The Glen Helen Rehabilitation Center is equipped with a state-of-the-art locking system, closed circuit cameras covering every area where inmates are located, and jail staff that utilize a communication system that keeps each of the guards and civilian staff in constant contact. 

Guards that circulate in the same general area of the inmates are armed with eye-blinding mace that will turn an inmate having a violent outburst into a weeping child. They also carry stun weapons, short clubs, flashlights that have dual use as both a light source and as a weapon, and handcuffs. Guards at entrances and in areas not frequented by inmates are armed with various firearms. The goal of such tight security is to keep both the staff and the inmates safe.

Go to this page for other jails in San Bernardino County, jails in neighboring counties, and local police jails and juvenile detention centers for young offenders under age 18 in this county.

Unlike the California Department of Corrections, where inmates are sent once convicted of a crime and sentenced to a period of more than a year, the San Bernardino County Jail System is populated by short-term offenders; those who have just been arrested and awaiting to be bonded out by friends or family, those who cannot afford or get bailed and are awaiting trial, or those who have already been convicted of a crime and sentenced to a term of less than one year. Many of the latter inmates become ‘workers’, who can reduce their sentence by performing jail maintenance or working in the kitchen. An upside to being a worker is they also get paid a small stipend so when they get released, they have a few dollars in their pocket.

When an inmate is convicted and sentenced to a year or more, they are transferred to the California Department of Corrections or the Federal Bureau of Prisons.  

Inmates that are convicted of a misdemeanor and/or sentenced to less than one year of a state crime serve their time in the Glen Helen Rehabilitation Center. 

Illegal immigrants convicted of a state or federal crime will first do their time, then may be transferred into ICE custody for deportation.

How does an Inmate at Glen Helen Rehabilitation Center Make Phone Calls?

Inmates at Glen Helen Rehabilitation Center are allowed to make collect calls or direct calls paid for with prepaid phone cards they can purchase from commissary. The typical cost for a direct call using a phone card is approximately $0.21 per minute.

Family and friends cannot call an inmate, leave messages, send a text, send an email, or leave a voicemail.  The only way you are going to communicate with an inmate is either by them calling you, or you visiting them. If they have cash on them when they are arrested it will be credited to their commissary account.

You can deposit money for the inmate to purchase phone cards in several ways. You must have the inmate's Booking Number to have any of these deposits credited to their account.

  • Depositing money only with Touchpay Deposit Services.
  • Depositing money at the the Glen Helen Rehabilitation Center Lobby Kiosk.  Visa, Mastercard and Cash only.
  • Bringing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
  • Mailing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
    Inmate's Name and Booking Number
    Glen Helen Rehabilitation Center
    18000 Institution Road
    P.O. Box 9490
    Devore, CA 92407

For complete information on communicating with an inmate using the phone, how much time they can spend on the phone, how much it costs, and more... check out our Inmate Phone page.


 

How, What and Where can you Mail Something to an Inmate in Glen Helen Rehabilitation Center?

Envelopes
The Glen Helen Rehabilitation Center allows regular envelopes to be mailed to inmates. You can send up to 10 photos at a time. There are a large number of restictions that are oulined on the Inmate Mail page. Read all these restrictions completely or it is likely your inmate will never receive your letter.

Envelopes MUST be mailed to the following address:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Care Packages
You can only send a care package of commissary items from
icaregifts.

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Deposit Money into an Inmate's Account in Glen Helen Rehabilitation Center

To deposit money into the account of an inmate in San Bernardino County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Glen Helen Rehabilitation Center
  • Enter the Inmate ID of your inmate.  This can be found by calling 909-473-3689 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Glen Helen Rehabilitation Center.  To do this you need the Inmate's ID Number and the Facility Locator Number for San Bernardino County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Bernardino County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Glen Helen Rehabilitation Center follow these steps:

  • Register here to create an account with icaregifts for San Bernardino County.
  • Choose California, then Glen Helen Rehabilitation Center, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Bernardino County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in San Bernardino County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Glen Helen Rehabilitation Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for San Bernardino County.


 

Third Party Jail Inmate Services for Glen Helen Rehabilitation Center

Communication and Monetary Services for Family and Friends of Inmates

Gone are the days where Glen Helen Rehabilitation Center supervised their own phone system, mail system, visitation, commissary and inmate money deposit systems. Jails throughout the United States are now partnering with high tech companies to provide and manage these servives for them and the jail in San Bernardino County is no different.

Everything from video calls, to messages to visitation, and even digital mail and money deposits can be done from your home computer or personal device. Inmates in Glen Helen Rehabilitation Center, if they don't already, will soon have their own personal tablets for watching movies, TV shows, access to educational and and legal information, and more.

As Glen Helen Rehabilitation Center adds these services, JAILEXCHANGE will add them to our pages, helping you access the services and answering your questions about how to use them and what they cost.

You can check out this information now by going to the: Family Info page, Visit Inmate page, Inmate Mail page, Inmate Phone page, Send Money page, Inmate Bail page, Mugshots page, Text/Email an Inmate page, Commissary page, Remote Visits page, or the Tablet Rental page. 

Glen Helen Rehabilitation Center

STATE COUNTY BEDS
California San Bernardino 1,446


PHYSICAL ADDRESS

18000 West Institution Road
Devore, CA 92407


TELEPHONE NUMBER


FAX

Glen Helen Rehabilitation: 909-473-2581

Public Defender: 909-382-7660

INMATE MAIL

Inmate's First and Last Name
Inmate's Name, Booking Number
Glen Helen Rehabilitation Center
18000 West Institution Road, PO Box 9490
Devore, CA 92407


Photos

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Frequently Asked Questions

How many inmates are in the Glen Helen Rehabilitation Center in California?
There are 1446 inmates in the Glen Helen Rehabilitation Center in California. While that is what they are approved to have incarcerated at any one time, they have on occasion had to add additional beds, even having inmates sleep on the floor when overcrowding becomes an issue. When possible, Glen Helen Rehabilitation Center will temporarily transfer some inmates to a neighboring facility, or if necessary, release some offenders from custody. Learn more about how to search for a specific inmate in the Glen Helen Rehabilitation Center.

How many people get arrested and booked into the Glen Helen Rehabilitation Center in California every year?
In 2021, a total of 28920 offenders were booked into the Glen Helen Rehabilitation Center in California. That is less than previous years, mostly due to restrictions related to the COVID pandemic. As of April 2022, the number of arrests and bookings are returning to normal, which means they are running higher than 2021. Learn more about how to search for an inmate in the Glen Helen Rehabilitation Center.

How many people work at the Glen Helen Rehabilitation Center in California?
The Glen Helen Rehabilitation Center maintains a staff of approximately 361. Staff positions include correction officers, maintenance, clerical, kitchen workers and management. California law allows for inmates to work alongside the paid staff during their incarceration, saving the facility money. Even though the inmates are paid, the cost is less than 15% of what a normal worker from the outside would be paid.

Does the Glen Helen Rehabilitation Center in California have an inmate search or jail roster to see who is in custody?
Yes, the Glen Helen Rehabilitation Center in California has an Inmate Search Roster feature. Learn more about how to search for an inmate in the Glen Helen Rehabilitation Center. When you get to this page click on the big green button that reads 'OFFICIAL Glen Helen Rehabilitation Center INMATE LIST'. After clicking on the link, type in the offender's name and then click 'search'. You can always call and speak to someone on the staff at 909-473-3689 if you are have further questions. In most cases the Inmate Roster provides information about the inmate's bond, criminal charges, mugshot, and even their release date, as long as they are not being sent to a California prison or the US Bureau of Prisons to serve a sentence that is longer than one year.

What is the address and phone number of the Glen Helen Rehabilitation Center in California?
The Glen Helen Rehabilitation Center address and phone number is: 18000 West Institution Road
Devore, CA 92407. Their phone number is 909-473-3689. To find out the address for sending an inmate mail, sending newspapers, magazines or care packages, learn more about how to mail an inmate in the Glen Helen Rehabilitation Center.

Where do I found out all the inmate services at Glen Helen Rehabilitation Center, such as visitation policy and schedule, how the inmate phone system works, emailing an inmate, and sending them money to buy things in commissary?
Here is where you get direct access to all the information you need for Glen Helen Rehabilitation Center inmate services: Learn more about how to visit an inmate in the Glen Helen Rehabilitation Center. Learn more about how to get phone calls from an inmate in the Glen Helen Rehabilitation Center. Learn more about how to text/email an inmate in the Glen Helen Rehabilitation Center. Learn more about how to send money to an inmate in the Glen Helen Rehabilitation Center. Learn more about how to mail an inmate and what's allowed in the Glen Helen Rehabilitation Center. Learn more about inmate commissary in the Glen Helen Rehabilitation Center.

How do I bail or bond an inmate out of the Glen Helen Rehabilitation Center?
Call 909-473-3689 for the type of bond and any information that is required for a particular individual at Glen Helen Rehabilitation Center. A bond is set according to a court-approved schedule. You will either have to pay a cash bail, or put up a private, surety or a property bond to guarantee to the court that the defendant will return on their assigned court date. Learn more about how to bail or bond out an inmate in the Glen Helen Rehabilitation Center.

This facility, known as "Glen Helen Rehabilitation Center" is also known as San Bernardino County Glen Helen Rehabilitation Center - Male, San Bernardino County Glen Helen Rehabilitation Center - Female, San Bernardino Criminal Court, San Bernardino County Jail, Glen Helen Male, San Bernardino County Jail, Glen Helen Male, California, San Bernardino.