Glen Helen Rehabilitation Center Inmate Mail

Type of Mail Allowed to be Sent to Inmates in Glen Helen Rehabilitation Center

What Kind of Mail can Glen Helen Rehabilitation Center Inmates Receive?

Postcards
The Glen Helen Rehabilitation Center allows inmates to receive unlimited pre-metered postcards like the type purchased from the post office. They also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Glen Helen Rehabilitation Center allows inmates to receive an unlimited amount of letters as long as they conform to the mail guidelines.  Letters should arrive in standard letter-sized envelopes and must have a complete return address, including your first and last name and address.

First look up the Inmate's Booking Number. If you can't find it online, call the Inmate Locator hotline at 909-708-8371.
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Newspapers
You can purchase a newspaper subscription for an inmate but it must be mailed to the jail directly from the publisher and must include the inmate’s full name and booking number.

Magazines
Magazines are also allowed, but must be mailed directly from the publisher and include the inmate’s full name and booking number. Any magazine containing lewd photos, nudity, pornography, or anything promoting drugs or violence will be confiscated by jail staff and discarded.

Books
If you wish to mail a book to an inmate you must have it sent from either the publisher or from a third-party vendor such as Amazon.com or Barnes and Noble. 
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene.
In addition, the contents cannot present a threat to the security of the facility. Any book that does not meet the Glen Helen Rehabilitation Center standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All book shipments must include the inmate's name and booking number. You can also call 909-708-8371 to get the number.

Magazines, Newspapers and Books are mailed to:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They include clothing, snacks, hygeine products and seasonal items.

Glen Helen Rehabilitation Center only allows care packages from icaregifts.

Mail Items Not Allowed to be Sent to Glen Helen Rehabilitation Center Inmates

If you attempt to mail anything other than a plain letter or postcard to the Glen Helen Rehabilitation Center it won't get through.

Examples of prohibited items include:

  • Stamps and stickers.
  • Food items or personal hygiene items
  • Cash
  • Musical greeting cards.
  • Altered mail such as perfumed or lipstick covered.
  • Paper with any type of stains such as grease.
  • News clippings.
  • Crayon, felt tip or hand painted drawings.
  • Cardstock paper, greeting cards, construction paper, or manila envelopes
  • Perfume, powder or cologne on the mail
  • Kiss impressions on the correspondence
  • Stained or extremely dirty letters
  • More than10 photographs
  • Anything gang-related
  • Nude or partially nude photos or drawings
  • White out, white out tape, crayons, paint, markers, glue, tape, glitter, stickers or labels
  • Metal or plastic
  • Gum 

Glen Helen Rehabilitation Center Policy Regarding Mailing Photos to an Inmate

  • Photos should not exceed 4 inches high x 6 inches wide.
  • Glen Helen Rehabilitation Center allows only ten photographs to be mailed at any one time.
  • Polaroid Photos are prohibited.
  • Photos of weapons are prohibited.
  • Photos of drugs, the consuming of drugs or alcohol is prohibited.
  • Photos of lewd behavior or people exhibiting too much skin is prohibited.

Inmate Mail Tips to Follow

Failure to follow the jail’s guidelines can get the inmate in trouble.

Repeated failure to follow guidelines can get future mail from you banned.

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

How does an Inmate at Glen Helen Rehabilitation Center Make Phone Calls?

Inmates at Glen Helen Rehabilitation Center are allowed to make collect calls or direct calls paid for with prepaid phone cards they can purchase from commissary. The typical cost for a direct call using a phone card is approximately $0.21 per minute.

Family and friends cannot call an inmate, leave messages, send a text, send an email, or leave a voicemail.  The only way you are going to communicate with an inmate is either by them calling you, or you visiting them. If they have cash on them when they are arrested it will be credited to their commissary account.

You can deposit money for the inmate to purchase phone cards in several ways. You must have the inmate's Booking Number to have any of these deposits credited to their account.

  • Depositing money only with Touchpay Deposit Services.
  • Depositing money at the the Glen Helen Rehabilitation Center Lobby Kiosk.  Visa, Mastercard and Cash only.
  • Bringing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
  • Mailing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
    Inmate's Name and Booking Number
    Glen Helen Rehabilitation Center
    18000 Institution Road
    P.O. Box 9490
    Devore, CA 92407

For complete information on communicating with an inmate using the phone, how much time they can spend on the phone, how much it costs, and more... check out our Inmate Phone page.


 

How, What and Where can you Mail Something to an Inmate in Glen Helen Rehabilitation Center?

Envelopes
The Glen Helen Rehabilitation Center allows regular envelopes to be mailed to inmates. You can send up to 10 photos at a time. There are a large number of restictions that are oulined on the Inmate Mail page. Read all these restrictions completely or it is likely your inmate will never receive your letter.

Envelopes MUST be mailed to the following address:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Care Packages
You can only send a care package of commissary items from
icaregifts.

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Deposit Money into an Inmate's Account in Glen Helen Rehabilitation Center

To deposit money into the account of an inmate in San Bernardino County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Glen Helen Rehabilitation Center
  • Enter the Inmate ID of your inmate.  This can be found by calling 909-473-3689 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Glen Helen Rehabilitation Center.  To do this you need the Inmate's ID Number and the Facility Locator Number for San Bernardino County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Bernardino County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Glen Helen Rehabilitation Center follow these steps:

  • Register here to create an account with icaregifts for San Bernardino County.
  • Choose California, then Glen Helen Rehabilitation Center, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Bernardino County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in San Bernardino County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Glen Helen Rehabilitation Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for San Bernardino County.


 

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