Glen Helen Rehabilitation Center Inmate Visitation

Glen Helen Rehabilitation Center

Address:
18000 West Institution Road
Devore, CA 92407

Phone:

909-473-3689

Glen Helen Rehabilitation Center on site VISITATION SCHEDULE

18000 West Institution Road
Devore, CA 92407

Jail Phone 909-473-3689 / Visitation scheduling 909-887-0364

  • Call 909-887-0364 between the hours of 9:00AM and 3:00PM, Tuesday to Friday, at least one day in advance to schedule your visit.
  • Before calling, look up your inmate's booking number, facility, and housing location. You must have this information.
  • You can also get the booking number by calling 909-708-8371.
  • An inmate can have a maximum of two visits (one hour total) each week.
  • Visits are limited to two visitors per inmate.  
  • At times the online scheduling form works, which you can access on the Inmate Locator page. If not, you can schedule by calling 909-887-0364.
  • Generally, one visitor must be an adult and the second visitor can be an adult or minor.  
  • Minor children, at least 12 years old, can visit an incarcerated parent without an adult present.
  • Visitors must have identification and are required to arrive at least 30 minutes prior to their visit to allow time to check in and be screened.
  • Visitors and inmates will be required to wear masks and adhere to social distancing at all times, regardless of vaccination status.
DAYS TIMES
WEDNESDAY 8:30AM - 7:00PM
THURSDAY 8:30AM - 7:00PM
FRIDAY 8:30AM - 7:00PM
SATURDAY 8:30AM - 7:00PM


 

Who Can Visit an Inmate in Glen Helen Rehabilitation Center

Anyone over the age of 18, who isn't on felony probation/parole and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.

If you are on parole or have a past felony conviction, you must receive permission from the Watch Commander before you can visit an inmate. It is a criminal offense in California for you to be on the grounds of a penal institution without such permission.

Visitors in San Bernardino County County will have their ID checked in a database for active warrants as well as parole or probation status. If a warrant is found, you will be arrested at the visit.

A total of five people can visit an inmate at the same time. This includes adults and children combined.

Children under age 18 must be accompanied by the parent or legal guardian.

Call 909-473-3689 to ask specific questions about this policy or click here for any updates to this policy.

It is likely that the Glen Helen Rehabilitation Center will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 909-473-3689 prior to arriving for the specific jail guideline regarding your legal status.

If you are a co-defendant with the inmate in a pending case, your visit will be denied.

If you and the inmate are under a court order to have no contact with each other, your visit will be denied.

The Glen Helen Rehabilitation Center reserves the right to deny any person the right to enter the jail it chooses and for any reason.

Glen Helen Rehabilitation Center Visitation Dress Code

The Glen Helen Rehabilitation Center staff will turn anyone away who is not dressed appropriately for a visit.

The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 

Gang attire

Hats

Clothing or accessories displaying obscene or offensive language or pictures

Sheer, or transparent garments

Tank tops, halter tops, strapless or spaghetti strap tops

Clothing exposing the breast/chest, midriff area, genital area, or buttocks

Shorts, skirts, and dresses shorter than mid-thigh

Clothing that reveals the underwear

Shoes shall be worn

Call 909-473-3689 to ask specific questions about the Glen Helen Rehabilitation Center Visitation Dress Code guidelines or click here for complete instructions.

Glen Helen Rehabilitation Center Visitation Tips, Rules and Guidelines

Depending on where the inmate is housed, you will visit either behind plexi-glass or face-to-face.

If you visit face-to-face, you cannot physically touch the inmate, nor can you pass anything back or forth with the inmate. To do so will get the visit terminated and you might be charged with a crime. In addition, you might be banned from visiting the facility in the future.

Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.

Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).

Children must be monitored at all times or jail staff will end the visit early.

Call 909-887-0364 or click here to go to the jail's official website for additional Rules regarding Glen Helen Rehabilitation Center visitation.

How does an Inmate at Glen Helen Rehabilitation Center Make Phone Calls?

Inmates at Glen Helen Rehabilitation Center are allowed to make collect calls or direct calls paid for with prepaid phone cards they can purchase from commissary. The typical cost for a direct call using a phone card is approximately $0.21 per minute.

Family and friends cannot call an inmate, leave messages, send a text, send an email, or leave a voicemail.  The only way you are going to communicate with an inmate is either by them calling you, or you visiting them. If they have cash on them when they are arrested it will be credited to their commissary account.

You can deposit money for the inmate to purchase phone cards in several ways. You must have the inmate's Booking Number to have any of these deposits credited to their account.

  • Depositing money only with Touchpay Deposit Services.
  • Depositing money at the the Glen Helen Rehabilitation Center Lobby Kiosk.  Visa, Mastercard and Cash only.
  • Bringing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
  • Mailing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
    Inmate's Name and Booking Number
    Glen Helen Rehabilitation Center
    18000 Institution Road
    P.O. Box 9490
    Devore, CA 92407

For complete information on communicating with an inmate using the phone, how much time they can spend on the phone, how much it costs, and more... check out our Inmate Phone page.


 

How, What and Where can you Mail Something to an Inmate in Glen Helen Rehabilitation Center?

Envelopes
The Glen Helen Rehabilitation Center allows regular envelopes to be mailed to inmates. You can send up to 10 photos at a time. There are a large number of restictions that are oulined on the Inmate Mail page. Read all these restrictions completely or it is likely your inmate will never receive your letter.

Envelopes MUST be mailed to the following address:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Care Packages
You can only send a care package of commissary items from
icaregifts.

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Deposit Money into an Inmate's Account in Glen Helen Rehabilitation Center

To deposit money into the account of an inmate in San Bernardino County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Glen Helen Rehabilitation Center
  • Enter the Inmate ID of your inmate.  This can be found by calling 909-473-3689 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Glen Helen Rehabilitation Center.  To do this you need the Inmate's ID Number and the Facility Locator Number for San Bernardino County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Bernardino County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Glen Helen Rehabilitation Center follow these steps:

  • Register here to create an account with icaregifts for San Bernardino County.
  • Choose California, then Glen Helen Rehabilitation Center, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Bernardino County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in San Bernardino County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Glen Helen Rehabilitation Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for San Bernardino County.


 

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