Glen Helen Rehabilitation Center Remote Inmate Video Visits

Glen Helen Rehabilitation Center

Address:
18000 West Institution Road
Devore, CA 92407

Phone:

909-473-3689

Glen Helen Rehabilitation Center on site VISITATION SCHEDULE

18000 West Institution Road
Devore, CA 92407

Jail Phone 909-473-3689 / Visitation scheduling 909-887-0364

  • Call 909-887-0364 between the hours of 9:00AM and 3:00PM, Tuesday to Friday, at least one day in advance to schedule your visit.
  • Before calling, look up your inmate's booking number, facility, and housing location. You must have this information.
  • You can also get the booking number by calling 909-708-8371.
  • An inmate can have a maximum of two visits (one hour total) each week.
  • Visits are limited to two visitors per inmate.  
  • At times the online scheduling form works, which you can access on the Inmate Locator page. If not, you can schedule by calling 909-887-0364.
  • Generally, one visitor must be an adult and the second visitor can be an adult or minor.  
  • Minor children, at least 12 years old, can visit an incarcerated parent without an adult present.
  • Visitors must have identification and are required to arrive at least 30 minutes prior to their visit to allow time to check in and be screened.
  • Visitors and inmates will be required to wear masks and adhere to social distancing at all times, regardless of vaccination status.
DAYS TIMES
WEDNESDAY 8:30AM - 7:00PM
THURSDAY 8:30AM - 7:00PM
FRIDAY 8:30AM - 7:00PM
SATURDAY 8:30AM - 7:00PM


 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Glen Helen Rehabilitation Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How does an Inmate at Glen Helen Rehabilitation Center Make Phone Calls?

Inmates at Glen Helen Rehabilitation Center are allowed to make collect calls or direct calls paid for with prepaid phone cards they can purchase from commissary. The typical cost for a direct call using a phone card is approximately $0.21 per minute.

Family and friends cannot call an inmate, leave messages, send a text, send an email, or leave a voicemail.  The only way you are going to communicate with an inmate is either by them calling you, or you visiting them. If they have cash on them when they are arrested it will be credited to their commissary account.

You can deposit money for the inmate to purchase phone cards in several ways. You must have the inmate's Booking Number to have any of these deposits credited to their account.

  • Depositing money only with Touchpay Deposit Services.
  • Depositing money at the the Glen Helen Rehabilitation Center Lobby Kiosk.  Visa, Mastercard and Cash only.
  • Bringing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
  • Mailing a money order to the the Glen Helen Rehabilitation Center. US Postal Service or Western Union money orders only.
    Inmate's Name and Booking Number
    Glen Helen Rehabilitation Center
    18000 Institution Road
    P.O. Box 9490
    Devore, CA 92407

For complete information on communicating with an inmate using the phone, how much time they can spend on the phone, how much it costs, and more... check out our Inmate Phone page.


 

How, What and Where can you Mail Something to an Inmate in Glen Helen Rehabilitation Center?

Envelopes
The Glen Helen Rehabilitation Center allows regular envelopes to be mailed to inmates. You can send up to 10 photos at a time. There are a large number of restictions that are oulined on the Inmate Mail page. Read all these restrictions completely or it is likely your inmate will never receive your letter.

Envelopes MUST be mailed to the following address:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Inmate's Name and Booking Number
Glen Helen Rehabilitation Center
18000 Institution Road
P.O. Box 9490
Devore, CA 92407

Care Packages
You can only send a care package of commissary items from
icaregifts.

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Deposit Money into an Inmate's Account in Glen Helen Rehabilitation Center

To deposit money into the account of an inmate in San Bernardino County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Glen Helen Rehabilitation Center
  • Enter the Inmate ID of your inmate.  This can be found by calling 909-473-3689 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Glen Helen Rehabilitation Center.  To do this you need the Inmate's ID Number and the Facility Locator Number for San Bernardino County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Bernardino County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Glen Helen Rehabilitation Center follow these steps:

  • Register here to create an account with icaregifts for San Bernardino County.
  • Choose California, then Glen Helen Rehabilitation Center, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Bernardino County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in San Bernardino County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Glen Helen Rehabilitation Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for San Bernardino County.


 

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