Glen Helen Rehabilitation Center Remote Inmate Video Visits

Schedule a Video Visit with an Inmate at the Glen Helen Rehabilitation Center

The Glen Helen Rehabilitation Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Glen Helen Rehabilitation Center is able to accomplish this (or soon will be) is with remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and a third-party service that specializes in this.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on video visits, call the facility at 909-473-3689 or scroll down for a complete section of Frequently Asked Questions and Answers.

Glen Helen Rehabilitation Center

Address:
18000 West Institution Road
Devore, CA 92407
Phone:
909-473-3689

Glen Helen Rehabilitation Center on site VISITATION SCHEDULE

18000 West Institution Road
Devore, CA 92407

Jail Phone 909-473-3689 / Visitation scheduling 909-887-0364

• Call 909-887-0364 between the hours of 9:00AM and 3:00PM, Tuesday to Friday, at least one day in advance to schedule your visit.
• Before calling, look up your inmate's booking number, facility, and housing location. You must have this information.
• You can also get the booking number by calling 909-708-8371.
• An inmate can have a maximum of two visits (one hour total) each week.
• Visits are limited to two visitors per inmate.  
• At times the online scheduling form works, which you can access on the Inmate Locator page. If not, you can schedule by calling 909-887-0364.
• Generally, one visitor must be an adult and the second visitor can be an adult or minor.  
• Minor children, at least 12 years old, can visit an incarcerated parent without an adult present.
• Visitors must have identification and are required to arrive at least 30 minutes prior to their visit to allow time to check in and be screened.
• Visitors and inmates will be required to wear masks and adhere to social distancing at all times, regardless of vaccination status.

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Glen Helen Rehabilitation Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.