Horizon Facility Inmate Commissary

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Horizon Facility

3855 S John Young Pkwy
Orlando, FL 32839



Buy Commissary for an Inmate in the Horizon Facility

Horizon Facility Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate

Horizon Facility allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.

You can buy commissary for an inmate using an online service called icare gifts.

There is a monthly limit of $200-300 on how much inmates can spend on commissary items.

This amount is subject to change so call the facility at 407-836-3400 in order to confirm the amount that cannot be exceeded.

Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.

Scroll down for information on the Horizon Facility's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate. 

You can also go to our Inmate Money page for information on how to send money to an inmate.

Horizon Facility Inmate Commissary Information

Horizon Facility allows pre-determined commissary packs to be purchased by friends and family of inmates.  

The service they use is called icaregifts.


1.    Register here.
2.    Click the "Find an Inmate" button and enter your loved one’s first name, last name, or inmate number. When the information is entered correctly, click the “Search” button to confirm they are in the system.
3.    Select the icare gift you want to send them.
4.    Confirm the order in your confirmation email.
5.    Horizon Facility has up to 30 days to give your icaregift pack to your inmate.
6.    You will receive a confirmation email when it is delivered.

There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 

They range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper…

… to $104.99 for a box of 85 snack and food items…

… with many gift packs priced in between.

Frequently Asked Questions (you must have an inmate chosen in order to review these FAQs for Horizon Facility

Contact Info:
888-439-5020 - 8AM–9PM ET, 7 days a week.

Deposits for Commissary and Inmate Communications such as Prepaid Phone Cards

Horizon Facility uses GTL Connect Network, also known as Viapath Technologies, to facilitate family members and friends to make deposits directly into their Trust Fund Commissary Account that can be used for communication services.

The inmate can then use the money to purchase products from commissary or services such as secure messages and phone calls.
Deposits can be made 24/7 online or by telephone by calling 888-988-4768, or by using the Horizon Facility kiosk.

What is an Inmate Commissary?

Commissary, also known as Canteen, is the ‘store’ within a jail or prison where inmates can purchase items that they want or need to make their stay in jail or prison less of a burden.

Snacks and comfort foods, branded hygiene products they are used to, sneakers and t-shirts, prayer blankets, radios, headphones, television sets, tablets, stationary products and art supplies; depending on the facility, there are thousands of products to choose from.

Some jail and prison systems run their own commissary store, others contract out to companies that serve dozens or hundreds of jails, where inmates and/or their friends and families can purchase products through a website from home, or a kiosk or tablet within their facility.

What items can inmates purchase in jail and prison?

•    Cookies
•    Pastries
•    Candy
•    Tuna and mackerel
•    Coffee and Tea
•    Soft drinks
•    Energy drinks
•    Pizza
•    Hamburgers
•    Chicken fingers
•    Spices

•    Shampoo
•    Soap
•    Shaving supplies
•    Lotions
•    Deodorant
•    Oral care
•    Toilet paper
•    Nail care

•    Sweats
•    Sneakers
•    Shorts
•    Underwear and bras
•    Socks
•    Jackets
•    Hats

•    Televisions
•    Radios
•    Headphones
•    Tablets
•    Watches

•    Playing cards
•    Games
•    Bibles
•    Books
•    Art supplies
•    Stationery supplies
•    Vaping products (only some states)
•    Greeting cards

How much money can an inmate spend on commissary each month?

Generally, the maximum spend in jail is about $300 per month. Prisons allow a bit more as it is more of a permanent home, whereby jail is temporary. To find out how much an inmate in the Horizon Facility can spend each month, call 407-836-3400.

How often can inmates purchase commissary?

Some jails it's twice a week, others once a week or every other week. A lot of the online stores care pack companies are once a month. To find out the exact schedule for Horizon Facility, call 407-836-3400.

How can a friend or family member deposit money for an inmate in jail or prison?

Horizon Facility has its own methods for receiving money for inmates, and that information can be found above or by calling 407-836-3400 and asking, however all jails and prisons all receive money for an inmate’s trust and commissary account, as well as an account used for communications, pretty much the same way.

1.    Mailing an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The Money order should be be made out to either the inmate or the facility, with the inmate’s name and ID# on the memo line of the check.  

When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate.

Never send personal checks or cash either.

2.    Deposit cash or use a debit or credit card to send an inmate money using an ATM machine that is usually located in the lobby or visitation area of the facility.

3.    Some jails have a reception desk or booth that is open during certain hours that they will list on their website. They will accept cash, money orders or cashier checks. Other facilities that don’t have a human manning the desk will have mail drop where you can leave a money order or check. No cash can be left in these boxes.

4.    There are multiple companies that jails and prisons contract with which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country. 

If one of these companies (listed in the next question) works with Horizon Facility, this information will be outlined above.

Who are the companies that jails use to send money to inmates?

There are many companies competing for the accounts of jail and prison inmates. Their intention is to alleviate the staffing and financial responsibility of handling inmate’s accounts. They usually charge a fee equal to 3-5% of the total deposit.

The companies, in alphabetical order, are:

Access Corrections
AllPaid (aka GovPayNet)
Care A Cell
Cash Bond Online
City Tele Coin
Correct Solutions Group
Express Account
Inmate Canteen
Jail Pack Store (McDaniel Supply)
JailCanteen (Oasis)
Prodigy Sales
Smart Communications
Tennessee Business Enterprise

How do I send an inmate money by mail?

To send an inmate money by mail you first have to have the money converted to a money order, preferably from the US Post Office, or a Cashier’s Check. Never send cash, and never send a personal check.
To find the address for sending money to an inmate, call the jail at 407-836-3400.

Can I send an inmate money online?

Almost every facility contracts with a company that helps friends and families of inmates send them money. The list can be found above.
To find out who Horizon Facility contracts with for inmate deposits, call them at 407-836-3400.

How expensive are items on commissary?

Items on commissary are no more expensive than they would be at a local Walmart store.

What is a Commissary deposit?

A commissary deposit is the money that a person on the outside deposits in an inmate’s trust account, so they can have money to spend on commissary and communication services.

How much money can inmate have in his commissary account?

The limit that an inmate can have in their commissary account is usually about $300.00. To find out what the limit is for Horizon Facility, call 407-836-3400.

Can I send an inmate a package or care pack??

Many jails contract with companies that send food, hygiene products and/or clothing to inmates. These can be purchased and sent by friends and family on a weekly or monthly basis.

You can only send items from the one that your jail has a contract with. 

An inmate carepack is a pack of snacks and/or hygiene products that friends or family members of an inmate can purchase online and have shipped to an inmate. The carepack company needs to have a contract with the facility before it can be shipped to the inmate.

Check this page, the Money Page or the Commissary Page for further information, or call the jail at 407-836-3400 to see which one that the Horizon Facility works with.

Here are the commissary package companies, in alphabetical order, that provide this service to jails in the United States:

Access Securepak
Care A Cell
Commissary order
Correct Pay
Express Account
Inmate Canteen
Jail ATM
Jail Pack Store (McDaniel Supply)
My Care Pack
Oasis (jailcanteen)
Prodigy Solutions
Union Supply Direct

Can an inmate buy gifts on commissary?

Not really. Other than the basic supplies mentioned above there are no gifts other than greeting cards that they can fill out and mail to a friend, family or loved one.


  1. All Money Orders and/or Cashier's Checks deposited for an inmate MUST include the inmate's full name they were booked under and include the inmate’s jail number (aka booking #).
  2. Your name and address MUST be included on all items except Government checks.
  3. If the inmate's name and/or amount is incorrect or missing information will be returned.
  4. If your information is not available, these items will be mailed back to the agency/bank from which the item is drawn.
  5. For checks dropped at the jail, use the envelope provided and complete the appropriate information.
  6. Deposit items are normally processed into the inmate’s account within 48 hours.

There are four ways to deposit money for an inmate:

By Mail

Mail a Postal Money Order or Western Union Money Order or Bank Cashier's Check, made out to the inmate, and include their Jail # (Booking #) on the check.

Mail to:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Deposit money online using a Visa or Mastercard.
Go to ConnectNetwork and follow the prompts.

You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name


Deposit Money by Phone using Visa or Mastercard, by calling ConnectNetwork at 888-428-1845
Operators are available 24/7, 365 days a year.


Dropped at the ''Booking Center' Lobby, or Deposited in Kiosk
3855 John Young Parkway
Orlando, Fl 32839

Funds can be deposited in person at the jail kiosk (cash, Visa, MC) or if a money order or cashier's check, left in an envelope with the drop box.
This method is available between 7:00AM and 10:00PM, 7 days a week.

For more information, including Property and Money Release, and everything else you need to know about Inmatte Deposits and Commissary, check out our Inmate Money page.


Orange County Inmate Mail Policies

Questions?  Call 407-836-3525

The Horizon Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

The Horizon Facility also allows envelopes to be mailed to inmates as well.

Postcards and Envelopes MUST be mailed using the USPS.  You MUST write your return address in top left corner.

Address you mail as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

Mailing Money to your Inmate

You can mail US Postal Money Orders or Cashiers Checks to your Inmate for deposit into their account.
Make the check out to the inmate and have their Booking # on the check as well.

Address the envelope as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Horizon Facility also allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

  • Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Horizon Facility standards will be disposed of.
  • Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
  • No spiral or metal bound books/notebooks will be accepted.
  • No duplicate copies of the same title will be accepted.

All Newspapers, Magazines and Books MUST be shipped from the publisher or bookstore.
Address them as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Horizon Facility allows care packages from icare gifts.

For complete information on everything related to inmate mail that is not covered above, check out our Inmate Mail page.


Horizon Facility at-the-jail Video Visitation Center Guidelines & Schedule

3000 39th Street
Orlando, Florida  32839

Questions?  Call 407-836-8061

First Visit

  • Visitors MUST call to schedule the first appointment at least ONE DAY in advance.
  • Call 407-836-8061 to schedule appointments. Phone lines are open for scheduling from 9:30AM to 8:30PM.
  • Each visitor will be issued a unique visitor ID number, which must be provided when scheduling visits.
  • Arrive to visits at least 15 minutes early.
  • Bring your valid driver's license, passport or state and/or military ID.

Subsequent Visits

  • After your first visit you can schedule visits online.
  • The first time you access the scheduling website and enter your email address, you will need to click on "Forgot your password?". Your password will be sent to you via the email address you provided. After you receive your password, you will be able to log on and schedule visits by following the prompts on the screen.
  • If you experience problems with the system, contact the Visitation Center at 407-836-8061.
  • Inmates are allowed three video visits per week. Each inmate is permitted a maximum of three visitors per session. This total will not exceed two adult visitors per session. 
  • Visitors with small children will be permitted to retain one baby bottle, and one blanket per child. 
  • The Video Visitation Center is open every day from 9:00AM to 10:00PM with the last visit starting at 9:00PM.

Lawyers & Law Enforcement

  • Face-to-face visits are allowed. 
  • Go directly to the North Perimeter Building, 3722 Vision Blvd., Orlando, FL  32839.
SUNDAY 9:00AM - 10:00PM
MONDAY 9:00AM - 10:00PM
TUESDAY 9:00AM - 10:00PM
WEDNESDAY 9:00AM - 10:00PM
THURSDAY 9:00AM - 10:00PM
FRIDAY 9:00AM - 10:00PM
SATURDAY 9:00AM - 10:00PM

Horizon Facility Remote (from home) Video Visitation Schedule

Questions?  Call GTL at 855-208-7349 or the jail at 407-836-8061.

SUNDAY 9:00AM - 10:00PM
MONDAY 9:00AM - 10:00PM
TUESDAY 9:00AM - 10:00PM
WEDNESDAY 9:00AM - 10:00PM
THURSDAY 9:00AM - 10:00PM
FRIDAY 9:00AM - 10:00PM
SATURDAY 9:00AM - 10:00PM

For more information on visits, what the rules are, what the dress codes are, how many times you can visit each week, information regarding bring children and other relatives, check out our Inmate Visitation page.


How to Send a Carepack Commissary Package Directly to an Inmate in Orange County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Horizon Facility follow these steps:

  • Register here to create an account with icaregifts for Orange County.
  • Choose Florida, then Horizon Facility, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Orange County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Orange County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Horizon Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Orange County.


How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Orange County, can be found on our Send Money Page.


How to Arrange Video Visitation with Horizon Facility Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Horizon Facility
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Horizon Facility, check out our Visit Inmate Page.


How Do You Communicate with an Inmate in the Horizon Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Horizon Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Horizon Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


Photos of this facility
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 1
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 2
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 3
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 4
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 5

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