Horizon Facility Remote Inmate Video Visits

READ THESE POLICIES FIRST!

1. All Money Orders and/or Cashier's Checks deposited for an inmate MUST include the inmate's full name they were booked under and include the inmate’s jail number (aka booking #).
2. Your name and address MUST be included on all items except Government checks.
3. If the inmate's name and/or amount is incorrect or missing information will be returned.
4. If your information is not available, these items will be mailed back to the agency/bank from which the item is drawn.
5. For checks dropped at the jail, use the envelope provided and complete the appropriate information.
6. Deposit items are normally processed into the inmate’s account within 48 hours.

There are four ways to deposit money for an inmate:

By Mail

Mail a Postal Money Order or Western Union Money Order or Bank Cashier's Check, made out to the inmate, and include their Jail # (Booking #) on the check.

Mail to:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Online
Deposit money online using a Visa or Mastercard.
Go to ConnectNetwork and follow the prompts.

You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name

Phone
Deposit Money by Phone using Visa or Mastercard, by calling ConnectNetwork at 888-428-1845. 
Operators are available 24/7, 365 days a year.

Dropped at the ''Booking Center' Lobby, or Deposited in Kiosk
3855 John Young Parkway
Orlando, Fl 32839

Funds can be deposited in person at the jail kiosk (cash, Visa, MC) or if a money order or cashier's check, left in an envelope with the drop box.
This method is available between 7:00AM and 10:00PM, 7 days a week.

For more information, including Property and Money Release, and everything else you need to know about Inmatte Deposits and Commissary, check out our Inmate Money page.

Orange County Inmate Mail Policies

Questions?  Call 407-836-3525

Postcards
The Horizon Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Horizon Facility also allows envelopes to be mailed to inmates as well.

Postcards and Envelopes MUST be mailed using the USPS.  You MUST write your return address in top left corner.

Address you mail as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

Mailing Money to your Inmate

You can mail US Postal Money Orders or Cashiers Checks to your Inmate for deposit into their account.
Make the check out to the inmate and have their Booking # on the check as well.

Address the envelope as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Books
Horizon Facility also allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

• Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Horizon Facility standards will be disposed of.
• Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
• No spiral or metal bound books/notebooks will be accepted.
• No duplicate copies of the same title will be accepted.

All Newspapers, Magazines and Books MUST be shipped from the publisher or bookstore.
Address them as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970

Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Horizon Facility allows care packages from icare gifts.

For complete information on everything related to inmate mail that is not covered above, check out our Inmate Mail page.

Horizon Facility at-the-jail Video Visitation Center Guidelines & Schedule

3000 39th Street
Orlando, Florida  32839

Questions?  Call 407-836-8061

First Visit

• Visitors MUST call to schedule the first appointment at least ONE DAY in advance.
• Call 407-836-8061 to schedule appointments. Phone lines are open for scheduling from 9:30AM to 8:30PM.
• Each visitor will be issued a unique visitor ID number, which must be provided when scheduling visits.
• Arrive to visits at least 15 minutes early.
• Bring your valid driver's license, passport or state and/or military ID.

Subsequent Visits

• After your first visit you can schedule visits online.
  
• The first time you access the scheduling website and enter your email address, you will need to click on "Forgot your password?". Your password will be sent to you via the email address you provided. After you receive your password, you will be able to log on and schedule visits by following the prompts on the screen.
• If you experience problems with the system, contact the Visitation Center at 407-836-8061.
• Inmates are allowed three video visits per week. Each inmate is permitted a maximum of three visitors per session. This total will not exceed two adult visitors per session. 
• Visitors with small children will be permitted to retain one baby bottle, and one blanket per child. 
• The Video Visitation Center is open every day from 9:00AM to 10:00PM with the last visit starting at 9:00PM.

Lawyers & Law Enforcement

• Face-to-face visits are allowed. 
• Go directly to the North Perimeter Building, 3722 Vision Blvd., Orlando, FL  32839.

Horizon Facility Remote (from home) Video Visitation Schedule

Questions?  Call GTL at 855-208-7349 or the jail at 407-836-8061.

• Register to visit at https://orangecountyfl.gtlvisitme.com, and schedule a remote visit.
• Visits are 15 minutes long, and you are charged a fee.
• Download and install the required applications depending on your platform.
  For PC, download and install “VisBridge” application.
  For Macs, download and install "VisBridge" application.
• For Android devices, download and install both “VisMobile” apps:
  GTL - Schedule Visits (1 of 2)
  GTL - Internet Visits (2 of 2)
• Apple/IOA mobile devices are not currently supported)
• Remote visitors can check in via the app up to 15 minutes prior to their scheduled visit time.
• Additional Instructions:
  Watch the 'how to" for Windows
  Watch the "how to" for Macs

For more information on visits, what the rules are, what the dress codes are, how many times you can visit each week, information regarding bring children and other relatives, check out our Inmate Visitation page.

How to Send a Carepack Commissary Package Directly to an Inmate in Orange County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Horizon Facility follow these steps:

• Register here to create an account with icaregifts for Orange County.
• 
• Choose Florida, then Horizon Facility, and then the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Orange County at any one time.
• There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
• The gift packs for inmates in Orange County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Horizon Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Orange County.

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

• Create a ConnectNetwork account 
• Select your inmate, and add to them to your account,
• Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.

Features:

• Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
• Mobile-friendly deposit options are available via their app.
• Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
• Deposits that are mailed are processed the next business day after they are received by GTL.
• Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Orange County, can be found on our Send Money Page.

How to Arrange Video Visitation with Horizon Facility Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

• Register yourself and all visitors.
• Select Horizon Facility
• Select your inmate.
• Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Horizon Facility, check out our Visit Inmate Page.

How Do You Communicate with an Inmate in the Horizon Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Horizon Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Horizon Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.