Horizon Facility Inmate Phone & Email

Search for an Inmate in Orange County

Horizon Facility

Address:
3855 S John Young Pkwy
Orlando, FL 32839

Phone:

407-836-3400

Untitled

Horizon Facility Inmate Phone Service - Registering and Cost

An inmate in the Horizon Facility can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.

1.    If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.

2.    The Horizon Facility's commissary will sell your inmate a pre-paid calling card from GTL / Viapath that they can use to phone you or others.

3.    The inmate can call you using credits or money that you or someone else purchases from GTL / Viapath. Call 877-650-4249 to get information on how to set this up by phone.

When your inmate is booked into Horizon Facility, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.

Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.

Receiving Phone Calls from an Inmate in Horizon Facility

There are three Ways to Communicate with an Inmate in the Horizon Facility by Phone

To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Horizon Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

How to deposit money for Inmate Communications:

  • Online
  • By phone by calling 877-650-4249
  • Deposit by cash, visa or mc debit and credit cards in the Horizon Facility lobby kiosk
  • By mail... Check or Money Order made out to:
    AdvancePay Service Department
    P.O. Box 911722
    Denver, CO 80291-1722
  • Cash deposits to ConnectNetwork are also available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

Create a Phone Account Online for an Inmate at the Horizon Facility

Inmate Phone Calling Services - Third Party Vendors that work with Jails

There are dozens of third-party for profit companies working with Horizon Facility and other jails in Florida to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.

The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.

To find out what phone service is being used for inmates housed in Orange County, call 407-836-3400, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of Florida:



 

How to get phone Calls from your inmate at Horizon Facility

** REMINDER: You cannot call your inmate. They have to phone you.

PRE-PAYING

Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.

Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Horizon Facility.

Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

Can I call an inmate in the Horizon Facility?

No, you cannot call an inmate in the Horizon Facility. You can however call 407-836-3400, or search online to see if your inmate is in custody.

When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.

However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the Horizon Facility’s inmate calling system. 

The information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the details by calling 407-836-3400.

Can I leave a message for an inmate in the Horizon Facility?

It is rare that a jail (or prison) will accept messages for an inmate.  Of all the thousands of jails in the United States there are probably less than one hundred that have a message line.
There are two exceptions to this rule:

1.    Horizon Facility will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.

2.    Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if Horizon Facility offers that service call the phone company at the top of this page or call the jail at 407-836-3400.

Can an inmate in the Horizon Facility call me?

Yes, an inmate in the Horizon Facility can call you using any of the following three ways:

1.    The inmate can call you ‘collect’ if your phone service accepts collect calls.

2.    The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary. 

3.    The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.

If you can’t find the jail’s phone service, it means that they may have recently changed it. Call the jail at 407-836-3400 to get the information you need.

Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Horizon Facility requires this, then you will have to be on their list to receive phone calls.

Can an inmate in the Horizon Facility call their friends?

Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.

The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Horizon Facility to control who the inmate can speak with.

How do I accept collect calls from an inmate in the Horizon Facility?

When you receive a collect call from a jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.

If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.

How much am I charged for accepting a collect call from Horizon Facility?

The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can exceed the cost of an international call.

Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.

Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?

If you are having difficulties receiving collect calls from the Horizon Facility contact your own phone service.  Keep in mind that your land line service provider is not the same as your sell service provider.

How much does it cost for an inmate in the Horizon Facility to call me?

The federal government limits the cost of a phone call from a jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with a phone service that the jail recommends.

In general, most of these companies are honest and trustworthy.  The complete list can be found by scrolling down this page further.

There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute.  They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.

What times are inmates in the Horizon Facility allowed to make phone calls?

In general, inmates in the Horizon Facility can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening. 

They will not allow phone calls to be made during meals, head counts or during shift changes.

Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.

In general, other than during the scheduled events noted above, you can communicate by phone between the hours of 7:30AM and 10:00PM.

How often can inmates in the Horizon Facility make phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month.

What is the inmate telephone service for the Horizon Facility?

The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 407-836-3400 to get the answers to your questions.

What are the phone companies that facilitate phone calls with jails and prisons? 

Each of these phone companies provide similar services, and each cannot charge more than $0.021 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.

Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger

Can an inmate text me from the phones in the Horizon Facility

No. Inmates in the Horizon Facility cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out this jail’s email and text page.

Can an inmate in the Horizon Facility buy calling cards?

Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from a phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.

To see if Horizon Facility allows the purchase of phone cards, check the information at the top of this page or call the jail at 407-836-3400.

What is the most that an inmate in the Horizon Facility can spend on phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.

Do I need a credit card to purchase phone credits for an inmate in the Horizon Facility?

Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.

If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.

Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether. 

Call 407-836-3400 to see if your Horizon Facility’s commissary has prepaid phone cards.

What is the difference between a phone call and a video call?

A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.

Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.

To see if Horizon Facility offers video calls, go to the top of this page or the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call them at 407-836-3400 for details on how to arrange video calls.

Can inmates in the Horizon Facility use their cell phone?

No, they cannot use their cell phone. 

Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.

Is it illegal for an inmate to use a cell phone in the Horizon Facility?

Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.

If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.

Can I get in trouble for accepting a call from an inmate using a cell phone in the Horizon Facility?

It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Horizon Facility.

That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.

If you were involved in the smuggling of the phone, that is a criminal offense, as it may be if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.

What are the most important things to know about phone calls with Inmates

If you were unable to find the information you were looking for on this page, call GTL Connect Network at 877-650-4249 and ask their policies on getting phone calls from your inmate at Horizon Facility.

You can contact GTL online by using this online form to ask a question.

  • The Horizon Facility will sometimes restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
  • Often a unit will limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
  • If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Things you need to understand about Inmate Phone Calling

  • Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
  • All phone conversations are recorded. Whatever either of you say can and will be used against your inmate in court.
  • Never discuss their pending criminal case! Even if you and your inmate believe that your 'coded' coversation will not be understood, or if you speak in another language thinking the jail staff will not understand, don't do it. The staff that monitors your recorded calls has heard it all... you are not fooling them... and you may find your conversation being used as evidence in their case... or even yours!
  • Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

READ THESE POLICIES FIRST!

  1. All Money Orders and/or Cashier's Checks deposited for an inmate MUST include the inmate's full name they were booked under and include the inmate’s jail number (aka booking #).
  2. Your name and address MUST be included on all items except Government checks.
  3. If the inmate's name and/or amount is incorrect or missing information will be returned.
  4. If your information is not available, these items will be mailed back to the agency/bank from which the item is drawn.
  5. For checks dropped at the jail, use the envelope provided and complete the appropriate information.
  6. Deposit items are normally processed into the inmate’s account within 48 hours.

There are four ways to deposit money for an inmate:

By Mail

Mail a Postal Money Order or Western Union Money Order or Bank Cashier's Check, made out to the inmate, and include their Jail # (Booking #) on the check.

Mail to:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970



Online
Deposit money online using a Visa or Mastercard.
Go to ConnectNetwork and follow the prompts.

You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name


 

Phone
Deposit Money by Phone using Visa or Mastercard, by calling ConnectNetwork at 888-428-1845
Operators are available 24/7, 365 days a year.


 

Dropped at the ''Booking Center' Lobby, or Deposited in Kiosk
3855 John Young Parkway
Orlando, Fl 32839

Funds can be deposited in person at the jail kiosk (cash, Visa, MC) or if a money order or cashier's check, left in an envelope with the drop box.
This method is available between 7:00AM and 10:00PM, 7 days a week.

For more information, including Property and Money Release, and everything else you need to know about Inmatte Deposits and Commissary, check out our Inmate Money page.


 

Orange County Inmate Mail Policies

Questions?  Call 407-836-3525

Postcards
The Horizon Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.



Envelopes
The Horizon Facility also allows envelopes to be mailed to inmates as well.

Postcards and Envelopes MUST be mailed using the USPS.  You MUST write your return address in top left corner.

Address you mail as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970



Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.



Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.


Mailing Money to your Inmate

You can mail US Postal Money Orders or Cashiers Checks to your Inmate for deposit into their account.
Make the check out to the inmate and have their Booking # on the check as well.

Address the envelope as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970



Books
Horizon Facility also allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.

  • Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Horizon Facility standards will be disposed of.
  • Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
  • No spiral or metal bound books/notebooks will be accepted.
  • No duplicate copies of the same title will be accepted.

All Newspapers, Magazines and Books MUST be shipped from the publisher or bookstore.
Address them as follows:

Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970

Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970



Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Horizon Facility allows care packages from icare gifts.

For complete information on everything related to inmate mail that is not covered above, check out our Inmate Mail page.


 

Horizon Facility at-the-jail Video Visitation Center Guidelines & Schedule

3000 39th Street
Orlando, Florida  32839

Questions?  Call 407-836-8061

First Visit

  • Visitors MUST call to schedule the first appointment at least ONE DAY in advance.
  • Call 407-836-8061 to schedule appointments. Phone lines are open for scheduling from 9:30AM to 8:30PM.
  • Each visitor will be issued a unique visitor ID number, which must be provided when scheduling visits.
  • Arrive to visits at least 15 minutes early.
  • Bring your valid driver's license, passport or state and/or military ID.

Subsequent Visits

  • After your first visit you can schedule visits online.
  • The first time you access the scheduling website and enter your email address, you will need to click on "Forgot your password?". Your password will be sent to you via the email address you provided. After you receive your password, you will be able to log on and schedule visits by following the prompts on the screen.
  • If you experience problems with the system, contact the Visitation Center at 407-836-8061.
  • Inmates are allowed three video visits per week. Each inmate is permitted a maximum of three visitors per session. This total will not exceed two adult visitors per session. 
  • Visitors with small children will be permitted to retain one baby bottle, and one blanket per child. 
  • The Video Visitation Center is open every day from 9:00AM to 10:00PM with the last visit starting at 9:00PM.

Lawyers & Law Enforcement

  • Face-to-face visits are allowed. 
  • Go directly to the North Perimeter Building, 3722 Vision Blvd., Orlando, FL  32839.
DAY TIMES
SUNDAY 9:00AM - 10:00PM
MONDAY 9:00AM - 10:00PM
TUESDAY 9:00AM - 10:00PM
WEDNESDAY 9:00AM - 10:00PM
THURSDAY 9:00AM - 10:00PM
FRIDAY 9:00AM - 10:00PM
SATURDAY 9:00AM - 10:00PM


Horizon Facility Remote (from home) Video Visitation Schedule

Questions?  Call GTL at 855-208-7349 or the jail at 407-836-8061.

DAY TIMES
SUNDAY 9:00AM - 10:00PM
MONDAY 9:00AM - 10:00PM
TUESDAY 9:00AM - 10:00PM
WEDNESDAY 9:00AM - 10:00PM
THURSDAY 9:00AM - 10:00PM
FRIDAY 9:00AM - 10:00PM
SATURDAY 9:00AM - 10:00PM

For more information on visits, what the rules are, what the dress codes are, how many times you can visit each week, information regarding bring children and other relatives, check out our Inmate Visitation page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Orange County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Horizon Facility follow these steps:

  • Register here to create an account with icaregifts for Orange County.
  • Choose Florida, then Horizon Facility, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Orange County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Orange County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Horizon Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Orange County.


 

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Orange County, can be found on our Send Money Page.


 

How to Arrange Video Visitation with Horizon Facility Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Horizon Facility
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Horizon Facility, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Horizon Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Horizon Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Horizon Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Photos of this facility
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Orange County Horizon Facility Jail located in Orlando FL (Florida) 1
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Frequently Asked Questions

How do I open an inmate phone account at the Horizon Facility?
The Horizon Facility uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Horizon Facility has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Horizon Facility at 407-836-3400 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Horizon Facility.

How much does it cost for an inmate to make a phone call from the Horizon Facility?
Phone call rates from your inmate in the Horizon Facility to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Horizon Facility, or call GTL Connect Network at 877-650-4249.

Can inmate phone calls from the Horizon Facility connect to my mobile phone number?
Yes. When an inmate in the Horizon Facility calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Horizon Facility.

Why is my Horizon Facility phone status blocked?
If your phone status at the Horizon Facility is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Horizon Facility.

Are phone calls with an inmate at the Horizon Facility recorded?
Yes. All phone calls with an inmate in the Horizon Facility are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Horizon Facility.

How do I control all phone calls with an inmate in Horizon Facility?
In order to have full control over the phone expenses and who your inmate can call while in the Horizon Facility, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Horizon Facility. Learn more about how to control your inmate's phone calls in the Horizon Facility.

How do I make a deposit into a Horizon Facility inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Horizon Facility lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger,  and more. Learn more about how to deposit money for an inmate's phone account in the Horizon Facility.

Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Horizon Facility, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.

Do inmates in the Horizon Facility have access to tablets?
Yes. Horizon Facility is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Horizon Facility.

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