IC Solutions, the company that books every Comal County visit, is also the phone provider listed for the New Braunfels jail. Inmates place outgoing calls. To get them, open an AdvancePay (prepaid) account at icsolutions.com or by calling 888-506-8407, then add money with a card. Collect calls need a landline that accepts them, so cell phones need a prepaid account.
If calls stop reaching your number, check your ICS balance first. Then make sure your carrier isn't blocking calls from correctional systems. For anything about the person's phone privileges, call the jail at 830-620-3450.
See our Comal County video visit page if you'd rather see the person on screen, or our Comal County money page to fund their own account.
Address:
3000 IH 35 South
New Braunfels, TX 78130
Phone:
830-620-3450
In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.
There are two different types of phone accounts you can fund:
1. Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2. Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Comal County Jail.
How it works:
1. First, you must register with IC Solutions:
2. Choose whether you are funding a Prepaid or a Debit account.
3. Follow the prompts for choosing Comal County Jail for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4. Make payment.
Prepaid Account - More Information
- One Prepaid account per inmate/phone number.
- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate.
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – IC Solutions shows the current per-minute rate for a Prepaid Account when you set one up. Rates can change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.
Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Comal County Jail.
- Cost – Ask IC Solutions for the current per-minute rate on a Debit Account. Rates can change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.
Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Comal County Jail will provide you with its own Inmate Voicemail Number for this service.
IC Solutions Contact Information
Contact Information
Phone 888-506-8407 (available 24/7)
Online contact form
Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.
ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217
When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:
When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:
Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.
Can I call someone inside the Comal County Jail?
What account do I need to get Comal County Jail calls on a cell phone?
Calls from the Comal County Jail stopped coming through. Why?
No. Calls go out only, from the inmate to you. In an emergency, staff at 830-620-3450 can relay a short message.
A prepaid AdvancePay account with IC Solutions (888-506-8407). Collect calls generally work only on landlines.
Your ICS balance, any block on your number, and whether the inmate is under a phone restriction. The jail can confirm a restriction.