Comal County Jail Inmate Visitation

Last updated by Mark Miclette

Search for an Inmate or Active Arrest Warrant in Comal County

Comal County Jail Visitation Schedule

Comal County Jail, 3000 IH 35 South, New Braunfels, TX 78130 | 830-620-3450

How the schedule works: every visit at the Comal County Jail, in person or from home, is a video visit on The Visitor system by IC Solutions, and the open days and times appear in your IC Solutions account when you schedule: choose the date from the list of available days, then a time from the available slots. Book on the web at icsonline.icsolutions.com, at the kiosk in the Bonding lobby, or by phone at 888-506-8407.

  • Register first: registration is free; you add your ID details and the person you want to see, and you can only visit inmates on your approved list.
  • On-site visits: held at video terminals in the jail’s visitation center while the inmate stays in the housing unit. Sign in 10 minutes before your time with a valid U.S. government-issued photo ID, then enter your confirmation code (your account phone number plus your 4-digit PIN) at the station.
  • Who can’t visit in person: anyone held in the Comal County Jail within the past six months.
  • Home visits: on a Windows computer with The Visitor Windows Edition, or on Android or iPhone with the free ICS Mobile app (Apple computers can register and schedule but not hold the visit). Run the network test 15 to 30 minutes before the visit.
  • Fees: home visits are fee-based; the price is set for this jail and charged to your account when you schedule, and connection problems on your end are not refunded.
  • Changes: to move a confirmed visit or add or remove visitors, call IC Solutions customer service at 888-646-9437.

Setup help for phones and computers is on our Comal County home video visit guide.

Schedule a Visit with an Inmate at the Comal County Jail

Everything visit-related at the Comal County Jail, in the lobby or from home, starts with an IC Solutions reservation. The sections below cover who may visit, how to book, what to wear and what a video session from home costs. For a question the reservation system can't answer, call the jail at 830-620-3450.

Video Visitation - Information, Schedules, Duration and Cost

Planning a trip to the New Braunfels lockup? Nothing happens without a reservation: the Sheriff’s Office sends all on-site and home-video sessions through IC Solutions, whether you sign up on its website, at the machine in the Bonding lobby, or over the phone (888-506-8407). Showing up without a booked slot does not get you in. On the day, have photo identification issued by a U.S. government agency and be signed in at the jail no less than 10 minutes before your time. A person who was an inmate at this jail any time in the last six months is barred from on-site visits. The schedule and the rest of the rules follow below.

Visiting the Comal County Jail: Common Questions

Do I need an appointment to visit the Comal County Jail?

What ID does the Comal County Jail accept from visitors?

I left the Comal County Jail recently. Can I visit a friend there?

Can my kids come to a visit in New Braunfels?

Is visiting from home cheaper than driving to IH 35?

Do I need an appointment to visit the Comal County Jail?

Yes. The Sheriff's visiting rules route every in-person and video visit through IC Solutions scheduling, so reserve a slot ahead online, at the Bonding lobby kiosk or by phone before you drive to IH 35 South.

What ID does the Comal County Jail accept from visitors?

Bring a current government photo ID issued in the U.S. A Texas driver's license, state ID card or military ID all qualify. Without one, staff won't sign you in.

I left the Comal County Jail recently. Can I visit a friend there?

Not in person for six months after your own stay; the Sheriff applies that rule to in-person visits. Home video in that situation is the jail's call; phone 830-620-3450 and explain your release date.

Can my kids come to a visit in New Braunfels?

Yes, if they are added to the booking as extra visitors and an approved adult stays with them for the whole visit.

Is visiting from home cheaper than driving to IH 35?

Driving in saves money, since lobby video is free while the at-home option has a fee. Our remote visit page explains the setup.

Comal County Jail Visitation Application Process

Every Comal County Jail visit is requested through IC Solutions: online at icsolutions.com, at the kiosk in the jail's Bonding lobby, or by phone at 888-506-8407. Set up your account, select Comal County Jail, list the inmate you plan to visit, then ask for a time. The visiting days open to you show once the request is approved. If an approval stalls, ICS can check its status, and the jail answers at 830-620-3450.

At Home Video Visitation

Comal County Jail uses IC Solutions for their Remote Video Visitation services.

In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.    Using your personal computer.
2.    Using the IC Solutions iphone or Android app.
3.    Using the IC Solutions visitation kiosk in the jail lobby

Who can Visit an Inmate at Comal County Jail

Adults signing in for a visit at the Comal County Jail need current U.S. government-issued photo identification. In-person visits are closed to anyone who was an inmate here within the last six months. A visitor younger than 17 has to be named on the reservation and remain beside an approved adult the whole time.

Whether a criminal record, probation, an open warrant, a pending case with the inmate or a no-contact order affects your visit is for the jail to say. Call 830-620-3450 before booking if any of those apply to you.

Comal County Jail Visitation Dress Code

Dress modestly for a Comal County Jail visit, whether you sit at a lobby screen or join from home on IC Solutions video. The jail decides what is acceptable on the day, so if you are unsure about an outfit, call 830-620-3450 before you leave home.

Visitation Tips and Guidelines

  • Check that the person is still in custody using our Comal County inmate lookup before you reserve anything.
  • Reserve ahead with IC Solutions, on the web, on the lobby machine near Bonding, or by phone at 888-506-8407. Same-day requests are not accepted.
  • On site you use a video terminal in the visitation center while the inmate stays in the housing unit; home sessions carry a fee charged when you book.
  • Get to 3000 IH 35 South 10 minutes before your slot with your photo ID.
  • Before packing a bag, phone 830-620-3450 to learn what may come into the lobby.

Search for an Inmate or Active Arrest Warrant in Comal County

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Every detail on this page is checked by hand, not scraped. This unofficial directory helps friends and family of incarcerated individuals find critical information — inmate lists, locations, bail resources, visitation hours, rules, and text, phone, email, and mail services — for jails, detention centers, and prisons across the United States.