When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
Inmate's Name, ID #
Utah County Jail
3075 North Main
Spanish Fork, UT 84660
All mail sent to an inmate at the Utah County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The information below provides complete instructions regarding:
Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The Utah County Jail has a zero-tolerance policy regarding mail violations.
Staff at the Utah County Jail has increasingly been finding letters that are being mailed to inmates being dipped into illegal drugs in liquid form. Because of this crime they may be eliminating all direct mail from families and friends and moving to a system where all personal mail (not legal) is sent to a third party who will either provide photocopies of your letters or will forward them in a digital form to be read by inmates on terminals in their unit.
Instructions on this service are listed below, or will be outlined in detail when this new policy takes affect. If you have any questions, call the Utah County Jail at 801-851-4000.
Mail Policies regarding letters, postcards, greeting cards, digital mail, newspapers, magazines and books are listed below. Scroll down for instructions. Failure to adhere to them will result in your inmate and you losing certain privileges.
Utah County Jail Physical Address
3075 North Main
Spanish Fork, UT 84660
Utah County Jail Mailing Address
Inmate's Name and #
Duchesne County Jail
County Security Center
3075 North Main
Spanish Fork, UT 84660
Type of Mail Allowed for Utah County Jail
Postcards
The Utah County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Utah County Jail also allows letters and greeting cards to be mailed in envelopes to inmates.
Address the envelope as follows:
Inmate’s first and last name and ID #
Utah County Jail
3075 North Main
Spanish Fork, Utah 84660
If there is no return address on the envelope the mail will be discarded and the inmate will not receive it.
Newspapers
Inmates here are not allowed to receive newspapers by mail.
Magazines
Inmates at this jail cannot receive magazines in the mail.
Books
You may send soft-cover books that are shipped directly from the publisher to the jail. The label must be addressed in the same manner as a letter envelope.
Inmates may not have more than six books in his or her possession at any time.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Utah County Jail standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
To confirm that the Utah County Jail continues to allow books to be mailed by a third party publisher or bookseller, call 801-851-4000.
Care packages
This jail contracts with MyCarePack.com to provide care packages to inmates.
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
PLEASE NOTE: Once deposit has been posted to an inmate's account it is non-refundable.
MyCarePack.com provides care packages to inmates. The site provides packages choices that comply with the specific facilities rules and limits.
To determine whether MyCarePack.com services the specific jail or prison that houses your inmate:
Select state from the dropdown menu
Scroll to find facility from the next drop down menu.
You can make purchases without having an account set up, but setting up an account allows you to track your orders, view what you have purchased in the past and keeps track of which inmates you have sent packages to. Registration is free. To set up an account click here.
Step One: Provide your name, address, phone number and email in the appropriate boxes.
Step Two: Read and agree to terms of service.
Step Three: Hit Save.
MyCarePack.com accepts MasterCard and Visa payments.
Advantages to using MyCarePack.com include:
The ability to place an order any time of the day or night.
Knowing when it will be delivered. (The site provides facility specific information about deliveries and limits).
By choosing the pack to send, you know what the inmate is getting.
To order a care package:
Select the appropriate state from the drop down menu.
Select the appropriate facility from the next drop down menu.
Click on the “enter” button
Choose what category package you wish to send. (Category choices are on the left side of the page).
Select the items you wish to buy and send to the inmate and place in “add to cart”.
If you see an inmate ID picture in lower left corner of page, click it to type in inmate first and last name and locate the inmate number.
Go to checkout and provide your credit/debit card number and submit for payment.
Save your confirmation number so you can track the package.
Tracking Your Order
You can track orders you purchase at MyCarePack.com by clicking here and entering the order confirmation number in upper right hand corner of the screen.
View Your Order History
From the homepage, log-in then press the “Order history” in top right corner of screen.
Things to Know
If you accidentally provide the wrong inmate ID number and another inmate happens to have the ID you used, that inmate will get the package. MyCarePack.com will not refund the money. Be sure of the ID number before completing an order. (If you are unsure and the site does not provide it, ask the inmate what it is when he calls or writes).
You are allowed to send one package per week to each inmate.
If an inmate is prohibited from having certain items, MyCarePack.com will refund the amount of that item back to your card. This refund typically appears five to seven business days later.
If an item is not available the company tries to match it with a similar item. If one cannot be found your card is refunded the amount of that item. You are not given the choice between a substitute item or a refund for the item.
Prepaid debit cards might be rejected because an address has to match up before the order can go through. Many pre-paid cards do not require an address on file, therefore MyCarePack.com’s anti-fraud steps might reject the card due to invalid address.
Do not use spaces or dashes when entering your credit/debit card number.
Each facility details spending and account limits. The button is in lower left area of the page after you select the facility and press “Enter”. If you don’t comply with the stated limits your order will be rejected.
You will notice a $1.00 pending charge on your statement. This charge is used to verify the pre-authorizing of the card and will not actually be withdrawn from the account. It will be released back to the account a few days after it happens.
Inmates typically receive their care packages two to seven days after they are purchased.
Contact information to MyCarePack.com:
Call 559-485-0796
Emailing, Photo & Video Sharing with your Inmate
Utah County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for Phone or Remote Visitation).
Steps:
1. Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
Things you CAN do:
1. You CAN ONLY send messages from the Securus website, or with the app (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness)
Things you CANNOT do:
1. You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.
Other Things:
1. Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.
Contact Information and Help:
eMessaging FAQ
eMessaging Signup & Helpful Information
Online Customer Service Support
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app
Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075
How to address your Inmate's Postcard or Envelope
Inmate's First and Last Name
Inmate's Name, ID #
Utah County Jail
3075 North Main
Spanish Fork, UT 84660
All mail sent to an inmate at the Utah County Jail must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.
Mailed Items NOT Allowed
The staff will reject any mail that threatens the jail’s security or the security of inmates or the public. Examples of prohibited items include:
Stamps and stickers.
Musical greeting cards.
Altered mail such as perfumed or lipstick covered.
Paper with any type of stains such as grease.
News clippings.
Crayon, felt tip or hand painted drawings.
Call 801-851-4000 or click here for a complete list of prohibited items.
POLICIES REGARDING MAILING PHOTOS TO Utah County Jail
Photos should not exceed 4 inches high x 6 inches wide.
Send no more than five photos at one time.
Polaroid Photos are prohibited.
Photos of weapons are prohibited.
Photos of drugs, the consuming of drugs or alcohol is prohibited.
Photos of lewd behavior or people exhibiting too much skin is prohibited.
Important Mail Tips
Mail is scanned and inspected for contraband, obscenity and other rule infractions.
If security issues are a concern for the staff, the mail will be turned over to administrators for examination.
Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.
Never write anything about the inmate's court case you wouldn't want read aloud in court.
Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.
The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.
Click here to view contact information for the Utah County Jail.
To rent a tablet for an inmate in Utah County follow these instructions:
If you have any questions:
For all Utah County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Utah County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Utah County Jail check out our Commissary Instructions Page for Utah County.
To deposit money online for an inmate in Utah County Jail follow these steps:
For all information, tips and procedures for sending money to an inmate in Utah County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Utah County.
To set up a phone account so that your inmate can call you from Utah County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Utah County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Utah County inmate, do the following:
Utah County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Utah County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Utah County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Utah County information for sending secure messages to an inmate in Utah County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
