Maricopa County Custody Bureau Inmate Commissary

Maricopa County Custody Bureau

Address:
550 West Jackson
Phoenix, AZ 85003

Phone:

602-876-0322

Commissary Deposits using Touch Pay

Options for putting money on an inmate's books in Maricopa County Custody Bureau:

Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
You will use a Touchpay self-serve kiosk in the lobbies that accepts cash, debit or credit cards.


Option 2 - Deposit Inmate Money Online
Maricopa County Custody Bureau uses Touchpay to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.


Option 3 - Mail the Inmate Deposit to the Jail 
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union. 

NOTE: Call the Maricopa County Custody Bureau at 602-876-0322 to see if they are still allowing money orders to be mailed.

Option 4 - Make an Inmate Deposit over the Phone by calling Touchpay at 866-232-1899.
To do this you will need the inmate's offender # (inmate ID #), full legal name, and Facility Locator Number. Call 602-876-0322 to get the Facility Locator Number.

Inmate Money Deposit Instructions for Inmate Communications Maricopa County Custody Bureau

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Maricopa County Custody Bureau uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Maricopa County Custody Bureau using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Maricopa County Custody Bureau may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

Occasionally, it may take up to 72 hours for funds to be active on an inmate Trust & Commissary account, however most people experience deposits are available immediately.

What is an Inmate Commissary?

Commissary, also known as Canteen, is the ‘store’ within a jail or prison where inmates can purchase items that they want or need to make their stay in jail or prison less of a burden.

Snacks and comfort foods, branded hygiene products they are used to, sneakers and t-shirts, prayer blankets, radios, headphones, television sets, tablets, stationary products and art supplies; depending on the facility, there are thousands of products to choose from.

Some jail and prison systems run their own commissary store, others contract out to companies that serve dozens or hundreds of jails, where inmates and/or their friends and families can purchase products through a website from home, or a kiosk or tablet within their facility.

What items can inmates purchase in jail and prison?

Food
•    Cookies
•    Pastries
•    Candy
•    Tuna and mackerel
•    Coffee and Tea
•    Soft drinks
•    Energy drinks
•    Pizza
•    Hamburgers
•    Chicken fingers
•    Spices

Hygiene
•    Shampoo
•    Soap
•    Shaving supplies
•    Lotions
•    Deodorant
•    Oral care
•    Toilet paper
•    Nail care

Clothing
•    Sweats
•    Sneakers
•    Shorts
•    Underwear and bras
•    Socks
•    Jackets
•    Hats

Electronics
•    Televisions
•    Radios
•    Headphones
•    Tablets
•    Watches

Miscellaneous
•    Playing cards
•    Games
•    Bibles
•    Books
•    Art supplies
•    Stationery supplies
•    Vaping products (only some states)
•    Greeting cards

How much money can an inmate spend on commissary each month?

Generally, the maximum spend in jail is about $300 per month. Prisons allow a bit more as it is more of a permanent home, whereby jail is temporary. To find out how much an inmate in the Maricopa County Custody Bureau can spend each month, call 602-876-0322.

How often can inmates purchase commissary?

Some jails it's twice a week, others once a week or every other week. A lot of the online stores care pack companies are once a month. To find out the exact schedule for Maricopa County Custody Bureau, call 602-876-0322.

How can a friend or family member deposit money for an inmate in jail or prison?

Maricopa County Custody Bureau has its own methods for receiving money for inmates, and that information can be found above or by calling 602-876-0322 and asking, however all jails and prisons all receive money for an inmate’s trust and commissary account, as well as an account used for communications, pretty much the same way.

1.    Mailing an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The Money order should be be made out to either the inmate or the facility, with the inmate’s name and ID# on the memo line of the check.  

When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate.

Never send personal checks or cash either.

2.    Deposit cash or use a debit or credit card to send an inmate money using an ATM machine that is usually located in the lobby or visitation area of the facility.

3.    Some jails have a reception desk or booth that is open during certain hours that they will list on their website. They will accept cash, money orders or cashier checks. Other facilities that don’t have a human manning the desk will have mail drop where you can leave a money order or check. No cash can be left in these boxes.

4.    There are multiple companies that jails and prisons contract with which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country. 

If one of these companies (listed in the next question) works with Maricopa County Custody Bureau, this information will be outlined above.

Who are the companies that jails use to send money to inmates?

There are many companies competing for the accounts of jail and prison inmates. Their intention is to alleviate the staffing and financial responsibility of handling inmate’s accounts. They usually charge a fee equal to 3-5% of the total deposit.

The companies, in alphabetical order, are:

Access Corrections
AllPaid (aka GovPayNet)
Care A Cell
Cash Bond Online
CIDNET
City Tele Coin
CommissaryDeposit.com
Correct Solutions Group
Correctpay
Ctel
Edevo
Express Account
gettingout
GTL
Inmate Canteen
InmateSales
JailATM
Jail Pack Store (McDaniel Supply)
Jailpayments.com
Jpay
NCIC
JailCanteen (Oasis)
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
Tennessee Business Enterprise
Tiger
Touchpay

How do I send an inmate money by mail?

To send an inmate money by mail you first have to have the money converted to a money order, preferably from the US Post Office, or a Cashier’s Check. Never send cash, and never send a personal check.
To find the address for sending money to an inmate, call the jail at 602-876-0322.

Can I send an inmate money online?

Almost every facility contracts with a company that helps friends and families of inmates send them money. The list can be found above.
To find out who Maricopa County Custody Bureau contracts with for inmate deposits, call them at 602-876-0322.

How expensive are items on commissary?

Items on commissary are no more expensive than they would be at a local Walmart store.

What is a Commissary deposit?

A commissary deposit is the money that a person on the outside deposits in an inmate’s trust account, so they can have money to spend on commissary and communication services.

How much money can inmate have in his commissary account?

The limit that an inmate can have in their commissary account is usually about $300.00. To find out what the limit is for Maricopa County Custody Bureau, call 602-876-0322.

Can I send an inmate a package or care pack??

Many jails contract with companies that send food, hygiene products and/or clothing to inmates. These can be purchased and sent by friends and family on a weekly or monthly basis.

You can only send items from the one that your jail has a contract with. 

An inmate carepack is a pack of snacks and/or hygiene products that friends or family members of an inmate can purchase online and have shipped to an inmate. The carepack company needs to have a contract with the facility before it can be shipped to the inmate.

Check this page, the Money Page or the Commissary Page for further information, or call the jail at 602-876-0322 to see which one that the Maricopa County Custody Bureau works with.

Here are the commissary package companies, in alphabetical order, that provide this service to jails in the United States:

Access Securepak
Care A Cell
Commissary order
Correct Pay
Express Account
icare
Inmate Canteen
Jail ATM
Jail Pack Store (McDaniel Supply)
My Care Pack
Oasis (jailcanteen)
Prodigy Solutions
Tiger
Union Supply Direct

Can an inmate buy gifts on commissary?

Not really. Other than the basic supplies mentioned above there are no gifts other than greeting cards that they can fill out and mail to a friend, family or loved one.

How to Deposit Money into an Inmate's Account in Maricopa County Custody Bureau

To deposit money into the account of an inmate in Maricopa County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Arizona.
  • Select Maricopa County Custody Bureau
  • Enter the Inmate ID of your inmate.  This can be found by calling 602-876-0322 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Maricopa County Custody Bureau.  To do this you need the Inmate's ID Number and the Facility Locator Number for Maricopa County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

There are five choices for putting money on an inmate's books that may be used for paying an inmate's Bond or Bail.

Check with Maricopa County Custody Bureau by calling 602-876-0322 prior to paying a bond online as this is being rolled out to different facilities slowly.

1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

2. You may use cash or credit/debit cards at any time by using the kiosk located in the front lobby.  The fee for the use of the ATM is generally $1.50 per transaction for cash and 10% fee for credit/debit cards.

3. Commissary money can also be added to an inmates account at any time using any of these methods online.

4Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

5. You can call customer service 24/7 at 877-650-4249 and get instructions for depositing money over the phone using a debit or credit card.


 

How Do You Communicate with an Inmate in the Maricopa County Custody Bureau by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Maricopa County Custody Bureau, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Maricopa County Custody Bureau Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Maricopa County Custody Bureau uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Maricopa County Custody Bureau using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Maricopa County Custody Bureau may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Maricopa County Custody Bureau inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Maricopa County Custody Bureau

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Maricopa County Custody Bureau inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Maricopa County Custody Bureau Inmate by Mail and by Email

To mail or email an inmate in Maricopa County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Maricopa County Custody Bureau must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Maricopa County Custody Bureau has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Maricopa County Custody Bureau,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Maricopa County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Maricopa County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Maricopa County Custody Bureau?

To visit an inmate in Maricopa County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Maricopa County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Maricopa County Custody Bureau:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Maricopa County follow these steps:
1.  Start by confirming that Maricopa County Custody Bureau's Video Visitation is working correctly by looking up Maricopa County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Maricopa County Custody Bureau, and then the inmate you wish to communicate with.

Other Maricopa County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Maricopa County Custody Bureau Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Maricopa County, can be found on our Visit Inmate Page.

Maricopa County Custody Bureau Phone: 602-876-0322


 

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