Community Corrections Treatment Center

Community Corrections Treatment Center

Physical Address

875 Smyrna Landing Road
Smyrna, DE 19977

Jail Phone Number

302-659-6100

Delaware • Smyrna • Bail & bond help

Community Corrections Treatment Center: who is held, and how release works

The Community Corrections Treatment Center at 875 Smyrna Landing Road, Smyrna, holds sentenced men in a Delaware Department of Correction treatment program. Look the person up with Community Corrections Treatment Center Inmate Search to confirm where he is.

Most men here are not waiting for trial, so bail seldom applies.

The front desk is 302-659-6100. Questions about a pending charge belong with the court and his lawyer.

Search for an Inmate or Active Arrest Warrant in Kent County

Is my relative at the Smyrna treatment center?

Type the name into Community Corrections Treatment Center Inmate Search. It shows whether the person is in a Delaware prison facility and where. Delaware moves people between sites, so a name may show up at a different place than you expected. If the search shows nothing, call the Smyrna front desk at 302-659-6100 and ask for help.

A booking from the last few hours may not appear yet. Try again later in the day.

↑ Back to the question list

What kind of place is this, a jail or something else?

It is a state-run treatment center, not a county jail. Delaware has no county jails. The Department of Correction (DOC) runs everything. The center sits at 875 Smyrna Landing Road, Smyrna, DE 19977, and holds up to 250 men at Level IV, a step below a regular prison. Staff run drug and alcohol treatment there.

Some people still call it the Central Violation of Probation Center, its old name.

↑ Back to the question list

Can I pay bail to get him out of here?

Usually no. Most men at this center are serving a sentence or a treatment order, so there is no pending bail to pay. Bail is the money that lets a person wait for trial outside. Check Community Corrections Treatment Center Inmate Search first. If you still think a bail exists, call 302-659-6100 and ask which court holds the case.

A Delaware bail and bond guide can explain the basics, but the court that has the case decides what applies.

↑ Back to the question list

Why would a man with a court case be sent to Smyrna?

The DOC says treatment placement comes from its own classification process. That includes an assessment, a drug screen, and a clinical team review. A judge's sentence or a probation order is what puts a person under DOC care in the first place. Ask his lawyer or probation officer which order sent him here.

The DOC also moved the New Castle work release program to this site after the Plummer center in Wilmington closed in March 2026, so some residents are here for work release.

↑ Back to the question list

Where are men held while waiting for trial?

Men waiting for trial are held in one of Delaware's four prisons, not in a treatment center. They are Howard R. Young in Wilmington, James T. Vaughn near Smyrna, Sussex Correctional in Georgetown, and Baylor for women. The DOC pages do not say which prison takes which area. Use Community Corrections Treatment Center Inmate Search, then use the search at the prison it names, or ask the lawyer.

↑ Back to the question list

Who sets bail in Delaware, and when?

A Justice of the Peace judge usually sets bail at the first court appearance after an arrest. Police reach the court by video, so the person may never leave the cellblock. For some charges the case moves to Superior Court or Court of Common Pleas, and those judges can change the terms. JP Court 7 in Dover answers at 302-739-4554. JP Court 8 in Smyrna handles criminal cases too.

The person's lawyer should ask any of these courts for a change in release terms.

↑ Back to the question list

Did Delaware change its bail rules in 2026?

Yes. A law that took effect February 1, 2026 says judges should start with release on conditions, not money. A judge may require cash or a bond only in exceptional circumstances, and must say why on the record. The law also lets a judge hold a person with no bail for listed serious charges, such as first-degree robbery, rape, or a gun used in a felony.

Older web pages describe the old system, so check the date on anything you read.

↑ Back to the question list

Can bail be refused entirely?

Yes, in two ways. The Delaware Constitution allows no bail for capital crimes when the proof is strong. The 2026 law also allows a judge to order a person held without bail for certain listed offenses. A judge must hold a hearing, and the State has to prove no set of conditions will keep people safe.

A temporary hold can last up to 10 days. A person held this way has a right to a lawyer. If this is your situation, call the Office of Defense Services (see below) or ask the lawyer to review the order.

↑ Back to the question list

What does a Delaware bondsman cost?

A 2013 state act sets the limits. For bonds over $1,000, the premium must be at least 5 percent and not more than 10 percent of the bond. At least 5 percent is collected before the bondsman posts. For cash bail, the act allows 20 to 30 percent. These fees are not refunded. Confirm current rules with the Department of Insurance before signing.

Only licensed, court-registered bail agents may do bail business in Delaware courts. Ask to see the license.

↑ Back to the question list

Can I use a house to guarantee bail?

Sometimes. The Superior Court says that unless the court orders otherwise, the bond must be backed by a civil judgment or a mortgage on the pledged property. Owners sign an affidavit that lists the property, any loans against it, and other bonds. Judges often order a title search.

State court rules do not spell out whether the property must lie inside Delaware. Ask the clerk of the court holding the case, or the lawyer, before you start the paperwork.

↑ Back to the question list

How does bail work for a man already inside a DOC facility?

A person held on a Delaware charge is released only after the court gets its bail and issues a release order. The Court of Common Pleas page says the facility releases the person after it receives that order. So money goes to the court, not to the Smyrna desk. The Common Pleas clerk takes bonds Monday to Friday, 8:30 a.m. to 4:30 p.m.

For the exact payment steps on a given case, ask the clerk of the court that set the bail.

↑ Back to the question list

Where can I pay at night or on a weekend?

Justice of the Peace Court 7 at 480 Bank Lane, Dover, opens at 6:00 a.m. and closes at midnight every day, holidays included. Call 302-739-4554 first. JP Court 11 in New Castle, at 302-323-4450, is listed as open around the clock. The court accepts cash, check, debit card, and Visa, MasterCard, or Discover credit cards.

↑ Back to the question list

Can I put money on his account, and is that bail?

Money for his account is not bail. A deposit buys phone time and store items and never frees anyone. DOC says cash may not be mailed. Money orders are allowed in the mail, and the DOC lists other ways to send funds on its Send Money page. Mail goes to his name and SBI number, Community Corrections Treatment Center, 875 Smyrna Landing Road, Smyrna, DE 19977. No packages are allowed.

↑ Back to the question list

How do I visit him?

Visits are scheduled ahead by phone. The DOC visiting page lists scheduling numbers for the four prisons but none for Smyrna. Call the center at 302-659-6100 and ask about days, hours, and the ID you need. Wear plain, modest clothing, since DOC dress rules turn away revealing tops and short skirts.

↑ Back to the question list

What if he broke probation and was sent here?

A probation officer can ask a court to act on a violation. Delaware law applies its bail-release rules to people arrested for violating probation. The 2026 changes also touched that section. A hearing before a judge decides what happens next, and a hold may stop release even when bail is posted. Ask his lawyer or his probation officer who holds the case.

↑ Back to the question list

Who is his free lawyer?

The state Office of Defense Services (ODS) assigns public defenders. For Kent County cases, call 302-739-4476 in Dover. For New Castle County, the courthouse intake line is 302-255-0130. Sussex County cases go through 302-856-5310 in Georgetown. Ask for the lawyer on his current case, and ask whether a motion to change release terms makes sense.

↑ Back to the question list

Does Smyrna hold teenagers or youth?

The Smyrna center holds adult men, so a child would not be here. The Division of Youth Rehabilitative Services runs two lock-secure detention centers for youth awaiting a court decision. The New Castle County Detention Center, 1825 Faulkland Road, Wilmington, answers at 302-633-3100. Stevenson House, 750 North DuPont Boulevard, Milford, answers at 302-424-8100. Ask which one holds your child.

↑ Back to the question list

How do I spot a bail scam?

No agency takes gift cards, crypto, or app transfers for bail. Be wary of any caller who says a relative at Smyrna must be paid for in minutes. Hang up and check with the court or call the center at 302-659-6100. Court staff do not ask for payment by email.

↑ Back to the question list

Key contacts for Community Corrections Treatment Center

Facility
Community Corrections Treatment Center, 875 Smyrna Landing Road, Smyrna, DE 19977; 302-659-6100
Bond guide
Delaware bail and bond instructions
Custody lookup
Community Corrections Treatment Center Inmate Search
JP Court 7
480 Bank Lane, Dover, DE 19904; daily 6 a.m. to midnight; 302-739-4554
JP Court 11
2 Penns Way, Suite 100A, New Castle, DE 19720; open 24 hours; 302-323-4450
Public defender
Office of Defense Services: Kent 302-739-4476; New Castle intake 302-255-0130; Sussex 302-856-5310
Youth detention
New Castle County Detention Center 302-633-3100; Stevenson House, Milford 302-424-8100
Bail agent rules
Court agent registration office 302-255-0087

Court orders, hours, fees, and phone numbers can change. Call the court or the facility to confirm before you send money. Nothing here replaces advice from a lawyer.

Community Corrections Treatment Center Inmate Visitation Schedule

875 Smyrna Landing Road
Smyrna, DE 19977

302-659-6100

  • First, you must register for visitation with GTL/gettingout?ViaPath
  • Visits are to be scheduled in advance by calling 302-659-6100; Monday thru Wednesday.
  • Visits will be scheduled for the following week and will take place Monday - Sunday.
  • Most inmates may have one (1) video visit in addition to a face-to-face visit each week in fifteen (15) or thirty (30) minute increments.
  • Visiting procedures if the COVID scare is still in place.
DAY TIMES
MON 8:30-9:30AM
10:30-11:30AM
12:30-1:30PM
2:30-3:30PM
TUE 8:30-9:30AM
10:30-11:30AM
12:30-1:30PM
2:30-3:30PM
WED No Visits
THU 8:30-9:30AM
10:30-11:30AM
12:30-1:30PM
2:30-3:30PM
FRI 8:30-9:30AM
10:30-11:30AM
12:30-1:30PM
2:30-3:30PM

 

Search for an Inmate or Active Arrest Warrant in Kent County

GettingOut / ViaPath Remote Video Visits

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath Visits)

GettingOut Video Visitation allows friends and family members to conduct live, face-to-face video visits with incarcerated loved ones using a personal computer, laptop webcam, or the mobile application. Telmate and GTL operate under ViaPath Technologies, and the visiting service is transitioning from GettingOut Visits to myViaPath Visits; users may encounter either brand name depending on whether their county jail has completed the platform update.

Important: Advance Background Clearance Required

Detention centers do not permit unapproved drop-in video visitation. All visitors must submit valid government photo identification and pass administrative screening before an appointment can be booked, a review that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility in advance. If you do not register ahead of time, you will miss your loved one's scheduled visiting slots for the week.

Step-by-Step Instructions to Schedule a Video Visit

  • Open the GettingOut / myViaPath Visits app or go to www.gettingout.com / my.viapath.com.
  • Register your profile and upload clear photographs of your government ID and a verification photo.
  • Wait for the facility to issue visitor approval (you will receive an email confirmation).
  • Select Schedule Visit, pick your detention facility, and select the inmate.
  • Choose an available 25- or 30-minute time slot from the calendar and pay the visitation fee using a credit or debit card.
  • Sign into the app or website 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable internet connection.

What the Inmate Needs to Do

The inmate receives a schedule alert on their housing unit video kiosk or personal tablet. At the appointed time, they log in with their PIN and sit in front of the terminal. Inmates must follow institutional dress and conduct rules; corrections staff actively monitor sessions and will terminate any call immediately if rules are broken.

Official Providers: GettingOut Visits  |  myViaPath Visits

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Remote Video Visits, GettingOut and ViaPath provide several other communication and financial options:

Delaware’s Prisons and Treatment Centers: How a Case Moves Through Court

Delaware • Kent County • Criminal court

Court information for families of people at Community Corrections Treatment Center

To find a court date for someone held at Community Corrections Treatment Center, start with the court and county on the paperwork. For a Kent County case, Superior Court and the Court of Common Pleas are at the Kent County Courthouse, 414 Federal Street, Dover, DE 19901.

The DOC lists this Smyrna treatment site under community corrections. A placement there can follow a separate court or supervision order, so ask which order controls the placement. Use the Delaware DOC custody lookup for housing and the court for filed charges, hearings and release orders.

Check the Delaware court calendars and call 302-735-1900 for courthouse information or 302-735-3900 for the Court of Common Pleas. Have the case number handy and ask how the hearing will be held.

Search for an Inmate or Active Arrest Warrant in Kent County

1. Which court has the case if someone is held at Community Corrections Treatment Center?

Read the caption on the charging paper, release order or hearing notice. The DOC lists this Smyrna treatment site under community corrections. A placement there can follow a separate court or supervision order, so ask which order controls the placement. If the papers say Kent County, check the Kent County Courthouse. The Delaware Courts’ contact directory lists the clerks for all three counties.

↑ Back to the question list

2. Where do I confirm a hearing date or remote appearance?

Open the court calendars and match the court, county and case. For a scheduled Court of Common Pleas hearing, the case inquiry form handles calendar and Zoom access questions. For bail or other case questions, call that clerk at 302-735-3900.

↑ Back to the question list

3. What can happen at the first appearance?

The Justice of the Peace Court guide explains that the court can set initial bail in cases that later go to another court. Write down the court that set the conditions, the next appearance and any restrictions. Ask counsel what the judge can review.

↑ Back to the question list

4. Which Delaware courts hear misdemeanors and felonies?

The Court of Common Pleas handles many misdemeanors, and Superior Court generally handles felony trials. The Justice of the Peace Court handles certain lower-level matters and some initial proceedings. Follow the court named on the latest notice if the case moves.

↑ Back to the question list

5. How do I ask for a public defender?

Contact the Office of Defense Services to request an intake interview. The Kent County intake number is 302-739-4476 and the office is in 45 The Green, Dover. Tell the court if counsel is needed. Bring the case number, hearing notice and any financial information the intake office requests.

↑ Back to the question list

6. Who can confirm bond or release?

Use the Delaware Courts bail guide to understand release conditions, then call the clerk responsible for the case. Ask for the latest order, accepted payment and any separate hold. For a treatment, work-release or violation placement, ask counsel whether a separate order must be addressed.

↑ Back to the question list

7. Where do families check a juvenile case?

Use the Delaware Courts contact directory for Family Court in the county named on the paperwork. Ask the court or arresting agency how a parent or guardian can get hearing and intake information. An adult DOC lookup does not establish where a child is held.

↑ Back to the question list

8. What if this is a federal criminal case?

The U.S. District Court for the District of Delaware clerk is at 844 North King Street, Wilmington, 302-573-6170. Ask counsel which agency holds a person awaiting federal court. For federal prison custody, use the Bureau of Prisons locator.

↑ Back to the question list

9. How do I check for a transfer or identify the current facility?

Start with the Delaware DOC custody lookup. Confirm the current housing assignment before scheduling a visit or sending money. Have the person’s legal name, date of birth and DOC identifier, if available, when you call.

↑ Back to the question list

Search for an Inmate or Active Arrest Warrant in Kent County

Arrested in Delaware: criminal court process

ViaPath / ConnectNetwork Trust Fund Deposits

Provider: ViaPath Technologies • Formerly ConnectNetwork / GTL Financial

ViaPath Technologies (formerly GTL / ConnectNetwork) operates secure banking software enabling family members to deposit cash or card funds directly into an incarcerated person's jail trust account. Deposited funds allow the inmate to purchase commissary food items, clothing, personal hygiene goods, and medical copays, or transfer balances to phone time.

Important: Jail Trust Account Policies Differ by Agency

Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.

Step-by-Step Instructions to Deposit Trust Funds

  • Confirm the inmate's legal name, date of birth, and assigned booking or institutional ID number.
  • Log into your account at web.connectnetwork.com or my.viapath.com.
  • Select Trust Fund from the available services dashboard.
  • Select the facility and confirm your loved one's profile matches the active housing roster.
  • Specify the deposit dollar amount and enter your debit or credit card billing details.
  • Authorize the transaction and record the confirmation tracking number for your financial records.

What the Inmate Needs to Do

The inmate does not need an internet connection to receive trust funds. Once payment clears, the balance posts directly to their accounting profile in the jail's internal system. The inmate can review their updated balance at the pod kiosk or on their tablet and place their regular weekly store order.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249

Support Hours: Automated Deposits 24/7/365; Live Agents Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to Trust Fund Deposits, ViaPath / ConnectNetwork provides several other communication and calling options:

  • AdvancePay Phone Calling Accounts: Keep a dedicated balance to receive telephone calls directly on your cell phone.
    • Learn more on our website: AdvancePay Calling Guide  |  • Visit official vendor page: ConnectNetwork AdvancePay
  • ViaPath PIN Debit Phone Calling: Give the inmate calling funds to contact any approved phone number independently.
    • Learn more on our website: PIN Debit Calling Guide  |  • Visit official vendor page: ViaPath PIN Debit
  • ViaPath Messaging & Photo Sharing: Send digital messages and photos directly to their kiosk or tablet.
    • Learn more on our website: Digital Messaging Guide  |  • Visit official vendor page: ViaPath Messaging
  • GettingOut Video Visitation & Tablets: Schedule face-to-face remote video visits from home.
    • Learn more on our website: Video Visitation Guide  |  • Visit official vendor page: GettingOut Video Visits

Search for an Inmate or Active Arrest Warrant in Kent County

Deposit Money for an Inmate in the Community Corrections Treatment Center

The Easiest and Securest Way of Depositing Money for an Inmate

There are several methods for depositing money on an inmate's account:

1. To send money online to an inmate in the Community Corrections Treatment Center use GTL/Viapath.

2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 877-650-4249.

3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Community Corrections Treatment Center.

4. The Community Corrections Treatment Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Kent County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 302-659-6100.

*When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.

5. The Community Corrections Treatment Center has a reception desk that may accept cash, money orders or cashier checks. Call 302-659-6100 to find out the specific hours for drop off times.

The Community Corrections Treatment Center near Smyrna is a 250-bed Level IV center for men in the Road to Recovery substance treatment program. It is not a prison, and mail here is not sent through the state's central scanner. Letters go through the post office directly to the center.

Mailing address for letters, legal mail and publications:
Inmate's Full Name & SBI#
Community Corrections Treatment Center
875 Smyrna Landing Road
Smyrna, DE 19977

  • On the envelope: His full name and SBI number above the address, and your own full name and address in the return corner.
  • What to send: Letters, cards, written notes and regular photos. Leave instant Polaroid photos at home.
  • Do not send: Packages, cash, stamps, tobacco or anything illegal.
  • Paper: Write on plain white paper, not with crayon or marker, and leave off glitter, perfume and lipstick.
  • Books: Softcover books and magazines sent by the publisher or a store. Hardcover is never allowed.
  • Money: Add money to his account through our send money page rather than in a letter.

Questions about mail can go to the center at 302-659-6100.

ViaPath AdvancePay Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

AdvancePay is the primary prepaid telecommunications service operated by Global Tel*Link (GTL) and ConnectNetwork, which have unified under the corporate identity of ViaPath Technologies (and the myViaPath platform). By funding an AdvancePay account, telephone charges are deducted per minute whenever an incarcerated loved one calls your specific telephone number, preventing calls from being rejected by cellular carriers.

Important: Cell Carriers Automatically Block Jail Collect Calls

Inmate telephone networks do not permit incoming calls, and wireless cell providers automatically block traditional collect billing by default. While select traditional landlines may support operator billing, cell phones and internet-based lines require an active AdvancePay balance, which you can verify with your carrier. If you do not register your number online and add funds immediately, your loved one will hear an automated operator announcement stating your line is blocked from receiving correctional calls.

Step-by-Step Instructions to Open and Fund AdvancePay

  • Visit web.connectnetwork.com or the updated my.viapath.com portal, or launch the ConnectNetwork / ViaPath mobile application.
  • Click Sign Up and register using your primary 10-digit cellphone number and email address.
  • Select Add Facility, pick your state, and choose the detention center or state prison where the inmate is held.
  • Search for the inmate using their full legal name or facility booking ID number and link them to your contact directory.
  • Select AdvancePay Phone and choose your deposit amount ($25, $50, or custom).
  • Enter your debit or credit card billing details, accept the administrative transaction fee, and complete the payment.
  • Check your phone settings to confirm that automated or unknown correctional numbers are not routed straight to spam.

What the Inmate Needs to Do

The inmate approaches any housing pod telephone, enters their assigned PIN and voice biometric recognition phrase, and dials your 10-digit number. ViaPath's automated operator confirms your active prepaid balance and connects the call. All personal telephone calls are subject to recording and monitoring by facility investigators.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249 (Automated & Live Support)

Support Hours: Automated Service 24/7; Live Operators Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to AdvancePay Phone Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

ViaPath PIN Debit Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

ViaPath PIN Debit (hosted on ConnectNetwork and myViaPath) provides incarcerated individuals with their own calling funds. Unlike AdvancePay (which only funds calls placed to your specific phone number), PIN Debit funds belong directly to the inmate, allowing them to call attorneys, bondsmen, employers, or extended family members across multiple approved telephone numbers.

Search for an Inmate or Active Arrest Warrant in Kent County

Important: AdvancePay Only Funds a Single Phone Number

When someone is arrested, they often need to contact multiple people—including legal defense counsel, bail agents, employers, and relatives. If you only fund an AdvancePay account, your loved one will have no calling balance to dial anyone else, as rules and call authorizations vary by facility. Adding funds directly to ViaPath PIN Debit grants them the calling flexibility needed to handle critical legal and family arrangements without delay.

Step-by-Step Instructions to Fund a PIN Debit Account

  • Sign into your account at web.connectnetwork.com or my.viapath.com.
  • Click on PIN Debit under the communications menu.
  • Select the state and facility, and link the inmate's booking identification number.
  • Enter the deposit dollar amount and review the payment transaction fee.
  • Enter your debit or credit card details and submit the payment.
  • Notify your loved one that their personal PIN calling balance has been credited.

What the Inmate Needs to Do

The calling balance appears under the inmate's personal identification PIN. When they pick up any dayroom telephone or tablet, they select the 'PIN Debit' prompt from the automated menu to place calls to any approved number on their personal contact list.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249

Support Hours: Automated Deposits 24/7/365; Live Agents Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to PIN Debit Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

GettingOut / ViaPath Inmate Messaging

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.

Important: Contact Authorization and Digital Mail Rules Vary

Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.

Step-by-Step Instructions to Register and Message an Inmate

  • Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
  • Create a user profile using your primary email address and 10-digit mobile phone number.
  • Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
  • Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
  • Send an outside contact connection request to link your account to their tablet profile.
  • Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
  • Compose your text message in the chat box, attach approved photos, and submit it for jail screening.

What the Inmate Needs to Do

The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:

GettingOut / ViaPath Inmate Tablets & Media

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.

Important: Tablet Feature Availability Varies by Facility

Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.

Step-by-Step Instructions to Fund Inmate Tablet Services

  • Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
  • Navigate to www.gettingout.com or my.viapath.com.
  • Sign into your verified user profile and link the inmate's legal name and booking ID number.
  • Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
  • Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
  • Notify your loved one that their tablet account balance has been funded.

What the Inmate Needs to Do

The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:

Kent County (this county)New Castle CountySussex CountyKent County, MarylandQueen Annes, Maryland (no jails listed)
Kent County Jails listed No jails listed

The Community Corrections Treatment Center serves the following cities and towns of Kent County: Camden, Cheswold, Clayton, Dover, Felton, Frederica, Harrington, Houston, Kenton, Leipsic, Magnolia, Milford, Smyrna and Wyoming. At times this facility may also house inmates arrested in the following counties: New Castle County and Sussex County.

Search for an Inmate or Active Arrest Warrant in Kent County