DuPage County Jail Inmate Visitation

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DuPage County Jail

Address:
501 North County Farm Road
Wheaton, IL 60187
Phone:
630-407-2255

DuPage County Jail at-the-jail Inmate Visitation Schedule, Registration & Guidelines

501 North County Farm Road
Wheaton, IL 60187
630-407-2255

  • First, you need to register, then schedule your visit online.
  • After you are registered, login to the email account that you provided and click on the account verification emails you received.
  • If you do not receive an email, check your spam/junk folder. If you still do not see an email from the system, call 630-407-2284 between the hours of 7:30 a.m. & 4:00 p.m.
  • Finally, login using the temporary password provided in the email. You will be prompted to change your password. Be sure to pick a password that you can remember, or note it in a secure location.
  • All visits must be scheduled at least 1 day in advance, but not more than 10 days in advance.
  • There are a maximum of 4 visitors permitted per visit, including minors.
  • All visitors, ages 17 years and above, are required to present photo identification in order to visit an inmate.
  • All persons under the age of 17 must be accompanied by an adult. Minors also need to be registered under the Parent's account and added to the visit if they are expecting to visit.
  • All visitors must be signed in 15 minutes prior to the scheduled visit start time.
  • Inmates are granted one 30 minute visit per week.
  • Trusty inmates get one 60 minute visit per week.

INMATE VISITATION SCHEDULE

Tuesday – Female Inmate Visitation

8:00 am to 11:00 am

Wednesday – Male Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Saturday – Female Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Sunday – Male Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Visitation hours for inmates with Kitchen Trusty status end at 10:00am, and at 3:00pm, due to meal serving times. 
All visits for Kitchen Trustee inmates must end at these times regardless of the time the visit started.

If you are visiting from another state or traveling a great distance, DuPage County Jail may allow you an extended visitation. Call 630-407-2284 to ask for special consideration.

Visitation schedules for Attorney or Professional visits:

7:30 AM - 11:00 AM (EVERY DAY)

1:00 PM - 4:00 PM (EVERY DAY)

6:00 PM - 7:30 PM (EVERY DAY)

*All attorneys and professional visitors must register at least fifteen (15) minutes prior to the conclusion of the designated visitation hours.  Visitors attempting to visit an inmate after this time, for any reason, will be refused.


Members of the Clergy shall be identified as such and approved by the Director of J.U.S.T. of DuPage at 630-407-2201, before their visit is allowed.

Visitation schedules for approved Clergy visits:

7:30 AM - 11:00 AM (EVERY DAY)

1:00 PM - 4:00 PM (EVERY DAY)

 

Visitation - 'At Jail' and Remote Video Visits

DuPage County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select DuPage County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at DuPage County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at DuPage County Jail with GettingOut are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

  • Whether or not there are restrictions in place due to COVID or other factors such as security issues.
  • The day of the week.
  • Where the inmate is housed.
  • The inmate's sex.
  • Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, DuPage County Jail may allow you an extended visitation. Call 630-407-2255 to ask for special consideration.
* Call 630-407-2255 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.

Visitation Approval for DuPage County Jail

DuPage County Jail requires all visitors to fill out an application prior to your visiting an inmate.

  • Carefully fill out the application. Incomplete paperwork is cause for denial.
  • Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
  • GettingOut requires detailed verification before allowing you to use their services.

At Home Video Visitation

Video visits allow your visit to take place in the privacy of your own home. Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along. Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.

DuPage County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Find your Inmate's Facility here.
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **Note** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at DuPage County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Who can Visit an Inmate at DuPage County Jail

Who can Visit an Inmate at the DuPage County Jail?

  • Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in DuPage County Jail.
  • Visitation applicants in in DuPage County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
  • Children under age 18 must be accompanied by the parent or legal guardian.
  • Call 630-407-2255 to ask specific questions about this policy or click here for any updates to this policy.
  • It is likely that the DuPage County Jail will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 630-407-2255 prior to arriving for the specific jail guideline regarding your legal status.
  • If you are a co-defendant with the inmate in a pending case, your visit will be denied.
  • If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
  • The DuPage County Jail reserves the right to deny any person the right to enter the jail it chooses and for any reason.

NOTE: GettingOut, the DuPage County Jail visitation service, will need to verify that you say who you claim to be prior to giving you permission to use their services online or at the jail lobby kiosk. This will require uploading your driver's license or other state issued ID.

DuPage County Jail Visitation Dress Code

The DuPage County Jail staff will turn anyone away who is not dressed appropriately for a visit.

  • Remote Visits are monitored by the jail.
  • If you are dressed inappropriately your visit will be shut off.
  • The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 

General Clothing Do's & Don'ts for Remote Visitation
* Wear clothes that are not revealing.
* Don't wear see-through material.
* Have all undergarments covered (males and females) and avoid a lot of cleavage.
* Shorts and skirts should reach mid-thigh.
* Sleeves should be at least half-way to your elbow.
* The following types of clothing are also prohibited:
* Clothing promoting gang affiliation.
* Anything displaying drugs, weapons or profanity.
* Clothing depicting anything obscene.

Visitation Tips and Guidelines

All DuPage County Jail visits are conducted in person behind plexi-glass or on a televised screen from another location using Remote Video Visitation.

  • If the visit takes place at DuPage County Jail, all children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
  • Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
  • Children must be monitored at all times or jail staff will end the visit early.

How Do You Communicate with an Inmate in the DuPage County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for DuPage County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the DuPage County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

 

How Inmates Can Use a Tablet to Access Services at DuPage County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your DuPage County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

 

How to Communicate with an DuPage County Jail Inmate by Mail and by Email

To mail or email an inmate in DuPage County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the DuPage County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The DuPage County Jail has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select DuPage County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your DuPage County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for DuPage County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

 

How Do You Visit an Inmate in DuPage County Jail?

To visit an inmate in DuPage County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, DuPage County remote video inmate visitation can be done using the services of GettingOut. 

There are three ways to remotely visit your inmate in DuPage County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in DuPage County follow these steps:
1.  Start by confirming that DuPage County Jail's Video Visitation is working correctly by looking up DuPage County here.
2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select DuPage County Jail, and then the inmate you wish to communicate with.

Other DuPage County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the DuPage County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in DuPage County, can be found on our Visit Inmate Page.

DuPage County Jail Phone: 630-407-2255

 

How to Send a Carepack Commissary Package Directly to an Inmate in DuPage County

To send a commissary carepack (food, snacks and goods) directly to an inmate in DuPage County Jail follow these steps:

  • Go to JailATM, choose Illinois, then choose DuPage County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at DuPage County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in DuPage County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in DuPage County Jail check out our Commissary Instructions Page for DuPage County.

 

How to Deposit Money Online for an Inmate in DuPage County

To deposit money online for an inmate in DuPage County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in DuPage County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Illinois, then choose DuPage County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in DuPage County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in DuPage County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in DuPage County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for DuPage County.

 

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