Maricopa County Towers Jail

Maricopa County Towers Jail

Physical Address

3127 West Gibson Lane
Phoenix, AZ 85009

Jail Phone Number

602-876-0322
Arizona • Maricopa County • Arrest help

Arrested in Phoenix or anywhere in Maricopa County: a family guide

Maricopa County holds more than half of Arizona's people, from Phoenix and Mesa out to Buckeye, Wickenburg and Gila Bend. Almost every adult arrested here on a state charge ends up in the sheriff's jail system, which books close to 100,000 people a year and usually holds about 6,000 at once. Search Maricopa County Inmate Search or phone the sheriff's jail information line, 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009). Our court guide explains what comes next.

Search for an Inmate or Active Arrest Warrant in Maricopa County

Read inmate search answers

1. Where do people arrested in Maricopa County get booked?

Booking for the whole county now happens at the Intake, Transfer and Release Facility, often called ITR, at 2670 South 28th Drive, Phoenix, AZ 85009, near 28th Avenue and Durango Street. It took over the intake work that used to be done inside the 4th Avenue Jail (201 South 4th Avenue, Phoenix, AZ 85003, 602-876-0322) downtown. City officers from Phoenix, Mesa, Glendale and the rest drive their arrestees there. Every release from county custody also goes out through this building.

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2. Which Maricopa County jail houses them now?

After booking, the sheriff moves people to one of several housing jails. The roster shows which one. The 4th Avenue Jail, 201 South 4th Avenue, Phoenix, AZ 85003, sits downtown and also holds the bond and fine room. The Lower Buckeye Jail (3250 West Lower Buckeye Road, Phoenix, AZ 85009) in the west part of the city has the main medical and mental health units. The Towers Jail (3127 West Gibson Lane, Phoenix, AZ 85009) and Estrella Jail (2939 West Durango Street, Phoenix, AZ 85009) share the Durango campus. The Watkins Jail (2680 South 28th Drive, Phoenix, AZ 85009) and the 512 Facility (2670 South 28th Drive, Phoenix, AZ 85009) round out the list; the latter is a short-stay unit attached to intake.

Units open and close as the head count changes, so the roster is the best guide on any given day. Every one of them uses the same information line, 602-876-0322.

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3. Using the sheriff's Maricopa lookup

Open Maricopa County Inmate Search. The sheriff's tool asks for the last name, first name and the exact date of birth, or a booking number. A wrong birth date gives zero results, so double-check it. Once you find the person, copy the booking number. You'll need it for bonds, deposits, mail and visits.

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4. Why can't I find them online yet?

Getting from the street into the system can take 2 to 15 hours. The officer may first take the person to a city holding cell, such as the ones at Mesa, Chandler, Scottsdale, Glendale or Tempe police (120 East 5th Street, Tempe, AZ 85281, 480-350-8311) stations, for questioning or paperwork. Then comes the drive to 28th Drive, a medical check, fingerprints and photos. Phone 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009) with the legal name and birthday. If the sheriff shows nothing, phone the city police listed above.

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5. Did a city officer hold them at a police station first?

Some Valley cities keep a small holding area. Chandler, Mesa, Glendale, Scottsdale and Tempe all have one. People stay there only for hours before they are released or taken to county intake. Mesa's holding facility answers at 480-644-2323, and Glendale's city jail at 623-930-3020. A person in one of these cells usually appears on the county roster only after the transfer.

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6. Could they have been given a citation and let go?

Arizona law lets an officer skip booking on a misdemeanor or petty offense and hand over a written court notice. Shoplifting, trespass and many traffic crimes are often handled that way in Phoenix and its suburbs. The court date on the ticket is usually in that city's municipal court. Domestic violence arrests are the big exception: state law keeps those cases out of the citation process, so expect a booking.

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7. How fast does a judge see someone after a Maricopa arrest?

Arizona's rules give 24 hours from the arrest. If that deadline passes without a hearing, the person must be let go. Maricopa County runs its Initial Appearance court inside the intake building on 28th Drive, with sessions about every three hours. The City of Phoenix holds its own initial appearance sessions there too, at 10 a.m. and 4 p.m., for some Phoenix city charges. Some people see a judge in as little as two hours after booking.

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8. What happens at the Initial Appearance hearing?

The charges are read, the judge checks if counsel is affordable, and bond conditions get set. Then the next court date is set, often in a justice court or Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375). Families can sit in on the hearing. The charges at this stage are not final. Prosecutors may later file different ones or none at all. If no complaint is filed within 48 hours of the hearing, the jail has to let the person go.

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9. How is release decided in Maricopa County?

Arizona starts from the idea that people who are charged should go home on their own promise to return. A judge adds conditions only when needed for court or for safety. Those can include a cash bond, a secured bond posted through a bail agent, pretrial supervision, a GPS bracelet, or a stay-away order. Some charges may be denied release after a hearing, including capital cases and dangerous felonies where no conditions would keep people safe. Read our Maricopa bail guide before you pay anyone.

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10. Where do I pay a Maricopa County bond?

Bonds and fines are paid at the bond and fine room on the northwest corner of the 4th Avenue Jail (201 South 4th Avenue, Phoenix, AZ 85003). Bring the exact amount: the sheriff accepts U.S. cash, a cashier's check, a postal or store-bought money order, or a card with a processing fee. Card payments must stay under 10,000 dollars. Payments over that require a Social Security number for tax reporting. Call 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009) before paying. A bond will not free someone who has an immigration hold or a hold from another agency. Paid bonds are not refunded.

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11. Once bond is posted, how long until Maricopa lets them out?

Expect as long as 24 hours. All releases go out through the intake building on 28th Drive. Pick-up is at the public lot at Gibson Lane and 28th Drive, not at the front doors. The person can make a collect call when release is near.

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12. Which court will handle the case?

Felonies end up in Maricopa County Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375), with downtown Phoenix as its main site and other court centers in Mesa and Surprise. Misdemeanors from unincorporated areas go to one of the county's many justice courts. City misdemeanors go to that city's court, such as Phoenix Municipal Court (300 West Washington Street, Phoenix, AZ 85003, 602-262-6421). You can check case dates on the Arizona Judicial Branch's public case lookup. See the Maricopa court steps for the path from charge to trial.

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13. Can the family get a public defender?

At the Initial Appearance, the judge asks about money. If the person qualifies, the county appoints a lawyer from its Office of Public Defense Services. Make sure your loved one tells the judge plainly when they lack the funds for a lawyer. Jail calls are recorded, so tell them to save case details for the lawyer.

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14. Could someone in a Maricopa County jail have other warrants?

Outside holds are very common here. Start with the sheriff's online warrant lookup, then ask about detainers at 602-876-1000. The DPS warrant search adds a statewide sweep; the Public Access lookup finds other Arizona cases. A defense attorney can have bond set together. For superior court (175 West Madison Street, Phoenix, AZ 85003) cases, the clerk answers at 602-372-5375 (201 West Jefferson Street, Phoenix, AZ 85003). Planned turn-ins go to the sheriff's intake center, 2670 South 28th Drive, Phoenix, AZ 85009 (602-876-0322); once the bond is posted, release follows from that same building.

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15. Learning the charges and court dates

Ask the information line, 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009), for the charges listed at booking. Later, the case number shows on the state's online case search and on the lookup run by the Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375). Police reports are public records under Arizona law, but agencies hold back open investigations. Request them from the arresting city's records unit.

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16. How do visits work at the Maricopa jails?

The sheriff mainly uses video visits. They can be done remotely from home on a computer or phone, or on screens in a jail lobby. Visitors must sign up and get approved before the first visit. Schedules shift with jail moves and lockdowns, so check online or call the jail before you plan (all MCSO jails, for example Lower Buckeye Jail at 3250 West Lower Buckeye Road, Phoenix, AZ 85009, answer at 602-876-0322). See Maricopa visitation and video visits from home.

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17. Calls, deposits and commissary in the Maricopa jails

The jail phone system lets people make outgoing calls, and every call starts from inside the jail. A prepaid phone account lets you accept those calls. Money for snacks and hygiene goes into the person's account, through lobby kiosks at the jails or online. Some housing units allow messages and tablets. Our guides: Maricopa jail calls, messages and texts, tablets, putting money on the books, Maricopa commissary.

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18. How do I send mail to a Maricopa inmate?

Use the person's full name and booking number on each envelope, plus your own name and return address. Personal mail must be free of cash, stickers and anything sticky. The jail mail rules change, so confirm the current address at Maricopa inmate mail before you send.

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19. What if they need medicine or medical care?

Use the sheriff's online form to report a health condition, or call 602-876-0322 (201 South 4th Avenue, Phoenix, AZ 85003) and ask for medical. Give the medicine names, the doctor and the pharmacy. Correctional health staff decide care inside. Lower Buckeye Jail (3250 West Lower Buckeye Road, Phoenix, AZ 85009) has the main medical and mental health units. Mention any risk of suicide right away.

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20. Where are kids under 18 held?

Juvenile Court runs its own detention centers, one on Durango Street in Phoenix and one in Mesa. They are separate from the sheriff's jails, and minors stay off the adult roster. A judge reviews detention within 24 hours. Call the juvenile court's detention line or our juvenile detention page (3131 West Durango Street, Phoenix, AZ 85009, 602-506-4280) for help.

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21. Does a reservation arrest change things in Maricopa?

The Salt River Pima-Maricopa Indian Community, the Gila River Indian Community, the Fort McDowell Yavapai Nation and the Tohono O'odham Nation's lands near Gila Bend each have their own police and courts. Tribal jails are separate from the county system, and their inmates stay off the sheriff's search. Salt River's detention center answers at 480-362-7200 and Gila River's at 520-562-7061. A non-Native person arrested on tribal land is often turned over to county or federal officers.

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22. How do I check for a warrant in Maricopa County?

MCSO keeps a public warrant search by name, and its main line, 602-876-1000, can say whether a listed warrant is active. For holds issued by other agencies, run the DPS statewide warrant search, then open the Arizona courts case lookup for the case number and issuing court. The superior court clerk, 201 West Jefferson Street, Phoenix, AZ 85003 (602-372-5375), explains what a felony warrant requires. To clear one, surrender at the Intake, Transfer and Release facility, 2670 South 28th Drive, Phoenix, AZ 85009 (602-876-0322), using the door marked Self-Surrender, then post the bond set on the warrant.

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23. How do I spot a bail scam?

Genuine bonds get paid at the 4th Avenue bond room, at a court, or through a licensed bail agent you chose. Calls demanding gift cards, crypto or wires for a release are fraud. Hang up and call 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009) yourself.

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24. What should I confirm by phone before driving to a Maricopa jail?

Call the sheriff's jail information line at 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009) to confirm which building holds the person, the booking number and the exact bond. For street patrol or general questions, the sheriff's main line is 602-876-1000.

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25. What if federal agents arrested them?

It often starts after officers from the U.S. Marshals or the DEA make the arrest. Cases out of this area are heard in the District of Arizona's Phoenix Division, sitting in Phoenix: 401 West Washington Street, Phoenix, AZ 85003. For case questions, reach the clerk at 602-322-7200. Soon after booking, they appear before a U.S. magistrate judge for a first hearing. There will be an interview with a pretrial officer; the judge sees the answers. In U.S. court, release is decided case by case. Under federal bail law, the magistrate runs a short hearing to decide release or detention.

Search the local inmate list; there a Marshals hold might appear. Many federal detainees stay in a private jail rented by the Marshals. Phoning the Marshals on 602-382-8768 may confirm their location. Its address is 401 West Washington Street, Suite 270, Phoenix, AZ 85003. Once there is a federal sentence, they transfer to BOP (320 First Street NW, Washington, DC 20534, 202-307-3198) custody when a bed opens. Find the person through the federal inmate locator by full name.

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26. How will an ICE detainer work in this county?

  • Right after arrest, the person's prints are checked by federal agencies. ICE may then place a detainer.
  • Making the bond does not remove the detainer.
  • Through a detainer, ICE requests that the sheriff keep the person up to 48 hours after they would otherwise be released.
  • Immigration officers may take custody within those 48 hours. Without an ICE pickup, that means the person goes free.
  • Look them up at the locator after the move; enter the A-number and birth country. Without the A-number? Enter the person's legal name, date of birth and native country instead.
  • The agency decides the next facility, and it can change.
  • Status questions can go to the Phoenix ICE office: 2035 North Central Avenue, Phoenix, AZ 85004, 602-257-5900.
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27. Sentenced to state prison: what happens now

If the court orders prison time, the person is now an ADCRR (701 East Jefferson Street, Phoenix, AZ 85034, 602-542-5497) inmate in the care of the state corrections department. Before that, most people wait in the Phoenix jail until the ADCRR finds a bed. Their first ADCRR stop is an intake or reception unit where staff process them. At intake, the ADCRR checks custody score, health and mental health needs, and gang connections. Finally, the ADCRR sends them to a unit that fits that rating.

The ADCRR inmate search shows the current unit after intake. For visits and mail, read our Arizona prison guide.

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28. Are there Maricopa County mugshots I can look up?

Yes. Open a name in the Maricopa County roster and Maricopa mugshots load with it. Some Maricopa entries load the photo slowly.

To get an immigration mugshot, submit ICE's online FOIA request; ICE must sign off. If a jail photo hasn't been posted, media questions go through the sheriff's office at 602-876-1000. A federal mugshot is not released, even to reporters. The U.S. Marshals Service (401 West Washington Street, Suite 270, Phoenix, AZ 85003, 602-382-8768), which takes federal mugshots, releases one only in a few cases: for a fugitive or escaped inmate, to help the search or to alert the public or if there's an urgent safety need.

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29. Which Valley police department arrested them?

Each city runs its own police force. These are their non-emergency lines:

Phoenix Police keep their station at 100 West Washington Street, Phoenix, AZ 85003; the desk line is 602-262-6151. Mesa Police work from 130 North Robson, Mesa, AZ 85201 (480-644-2211). Chandler Police sit at 250 East Chicago Street, Chandler, AZ 85225; call 480-782-4130. Glendale Police answer 623-930-3000 at 6835 North 57th Drive, Glendale, AZ 85301. Scottsdale Police operate from 8401 East Indian School Road, Scottsdale, AZ 85251, reachable at 480-312-5000. Gilbert Police work from 75 East Civic Center Drive, Gilbert, AZ 85296 (480-503-6500). Tempe Police sit at 120 East 5th Street, Tempe, AZ 85281; call 480-350-8311. Peoria Police answer 623-773-8311 at 8351 West Cinnabar Avenue, Peoria, AZ 85345. Surprise Police have their headquarters at 14250 West Statler Plaza, Suite 103, Surprise, AZ 85374 and answer 623-222-4000. Goodyear Police work from 11 North 145th Avenue, Goodyear, AZ 85338 (623-932-1220). Avondale Police sit at 11485 West Civic Center Drive, Avondale, AZ 85323; call 623-333-7001. Buckeye Police answer 623-386-4421 at 21699 West Yuma Road, Suite 104, Buckeye, AZ 85326. Queen Creek Police can be found at 20727 East Civic Parkway, Queen Creek, AZ 85142, with a front desk on 480-358-3500. El Mirage Police work from 12401 West Cinnabar Avenue, El Mirage, AZ 85335 (623-500-3000). Tolleson Police sit at 8350 West Van Buren Street, Tolleson, AZ 85353; call 623-936-7186. Paradise Valley Police answer 480-948-7410 at 6433 East Lincoln Drive, Paradise Valley, AZ 85253. Wickenburg Police answer non-emergency calls on 928-684-5411 at 1980 West Wickenburg Way, Wickenburg, AZ 85390. Sheriff's deputies operate out of the Maricopa County Sheriff's Office headquarters, 550 West Jackson Street, Phoenix, AZ 85003, main line 602-876-1000.

Towns such as Fountain Hills, Cave Creek, Anthem, Sun City and Gila Bend are patrolled by sheriff's deputies, so start with the sheriff. Arizona state troopers on the freeways and campus police at the state university also bring people to intake.

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Maricopa County contacts

Phone numbers and housing units change often in the Valley. Always call first. Read this as Maricopa background for families only, and get advice from a lawyer.

Arizona • Maricopa County • Bail & bond help

Maricopa County bail and bond: which jail, then which pay window

Maricopa County is huge, so start with which building holds your relative. The sheriff's office runs the Maricopa County Sheriff's jails in Phoenix. Booking happens at Intake, Transfer and Release (2670 South 28th Drive, Phoenix, AZ 85009), and the information line is 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009). Use Maricopa County Inmate Search to find a name. Bonds are paid in person at that jail, and the county court says to ignore any request to pay a bond by phone or app.

Search for an Inmate or Active Arrest Warrant in Maricopa County

1. Which of the many jails is my relative in?

Search the name in Maricopa County Inmate Search, or call the sheriff's information line at 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009). Almost everyone is first booked at the sheriff's Intake, Transfer and Release building (2670 South 28th Drive, Phoenix, AZ 85009), southwest of downtown, then may be moved. The county also runs Lower Buckeye (3250 West Lower Buckeye Road, Phoenix, AZ 85009), Towers, Estrella (women), and the intake and release building. Staff can name the building and give the booking number.

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2. Where do I pay the bond, and can I do it online?

In person only. The Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375) says bond money goes to the Bond and Fine Room inside the Fourth Avenue Jail (201 South 4th Avenue, Phoenix, AZ 85003, 602-876-0322), on the northwest corner of the building. It says bonds are paid in person there, never through Zelle, Venmo or Cash App. The clerk's bond payment page lists cash, cashier's checks and wire transfers; a wire is accepted only for someone in Maricopa custody and needs the clerk's Bond Wire Form. Call 602-876-0322 (3250 West Lower Buckeye Road, Phoenix, AZ 85009) before you go.

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3. What hours and payment types does the bond room take?

Ask 602-876-0322 about the Bond and Fine Room at the Fourth Avenue Jail, 201 South 4th Avenue, Phoenix, AZ 85003, for current hours, then check which payments they take that day. The clerk's bond page adds that bail-agent (surety) bonds and in-custody bond payments are taken 24 hours a day at the jail's north entrance, and that bonds paid to the clerk after 4:30 p.m. reach the sheriff the next business day. Carry photo ID and the booking number. Ask too about outside holds; one may keep your relative inside even with bond posted.

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4. How long after payment does release take?

The Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375) says processing may take up to 24 hours after a bond is posted. Do not plan a ride for the minute you pay. Ask release staff at Intake, Transfer and Release, 2670 South 28th Drive, Phoenix, AZ 85009, 602-876-0322, which door the person will walk out of and whether there are papers to pick up.

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5. When does a judge see my relative?

Arizona Rule 4.1 sets a one-day clock for the first court appearance. The county's Inmate Video Appearance Center, 2670 S. 28th Drive, Phoenix, AZ 85009, 602-372-0250, is where the court connects with people in custody by video. Ask the information line for the hearing time.

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6. The arrest was by Phoenix, Mesa, Tempe, or another city. Does that change anything?

It can change the court. City officers file misdemeanors in the city's municipal court, while county deputies file them in a justice court. Mesa, Tempe, Chandler, Glendale, and Scottsdale are each listed with a city jail of their own. Ask which agency made the arrest, then ask that agency's court where a bond is paid.

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7. Which justice court handles a county case?

Maricopa County has 27 justice courts listed, named for areas such as Arcadia Biltmore, Kyrene, West Mesa, and Arrowhead. Downtown Phoenix cases go to 620 W. Jackson Street, Phoenix, AZ 85003, 602-372-6300. Mesa cases go to 222 E. Javelina Avenue, Mesa, AZ 85210, 602-372-4900, and the justice courts’ main line is 602-506-8100. Chandler cases go to 201 E. Chicago Street, Chandler, AZ 85225, 602-372-3400. The administrative office, 602-506-8530, can match an address to a court.

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8. How is the bail amount decided?

Each Phoenix judge sets it for that one case. Arizona Rule 7.3 requires a look at the person's own finances and bars a bail chart tied only to the charge. So a friend's number from another case means nothing. The criminal information desk at 602-506-8575 can tell you what the release order says.

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9. How much do Phoenix bail agents charge?

Just the premium on file with state regulators, which must be posted where you can see it. Ask to see it. Collateral is held separately from the agent's money and returned after the bond closes. The Superior Court (175 West Madison Street, Phoenix, AZ 85003, 602-372-5375) never asks for bond money by phone, text, email, or social media. Hang up on anyone who does.

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10. Will the court take a home instead of cash?

Sometimes. Equity, location and paperwork rules vary by court and bond company; the criminal department can explain them. Call 602-506-8575 before you hand over a deed. Ask for each term in writing.

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11. Who cannot get bail?

Arizona's Constitution, Article 2, Section 22, and A.R.S. 13-3961 allow denial for capital offenses, certain sex crimes involving young children, and a felony picked up during release on an earlier felony. A felony defendant found dangerous at a hearing can be held as well, as may some people in the country illegally charged with serious felonies. Holds from other agencies can add delay.

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12. Is there a way to shrink a big Phoenix bail?

Yes. Rule 7.4 lets a court look at the order again, including when the amount is beyond the person's means. For a misdemeanor held on bond, the court must review conditions within 10 days of the first hearing. A lawyer should ask. Collect work records, a rental lease and names of local family.

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13. Can Maricopa assign us a lawyer for free?

Request counsel from the judge at that first appearance. County defense offices are the Public Defender, 602-506-7711; the Legal Defender, 602-506-8800; and the Legal Advocate, 602-506-4111. The county's Public Defense Services office can sort out which one applies at 602-506-7228.

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14. What if the person is under 18?

Juvenile detention is at the Durango facility (3131 West Durango Street, Phoenix, AZ 85009, 602-506-4280), 3131 W. Durango Street, Phoenix, AZ 85009, beside the Durango Juvenile Court Center, 3131 West Durango Street, Phoenix, AZ 85009, 602-506-4533. The Southeast Juvenile Court Center, 1810 South Lewis Street, Mesa, AZ 85210, is 602-506-2544. Youth files are sealed and stay out of the adult search. A detention hearing, not a bond window, decides release.

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15. My relative was arrested on a reservation. What changes?

Tribes hold their own people. Salt River's corrections department is at 3213 N. Longmore Road, Scottsdale, AZ 85256, 480-362-7200. Gila River's rehabilitation and supervision department in Sacaton is 520-562-7061. Fort McDowell's police line is 480-837-1091, and that nation uses the county jails for detention.

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16. What follows a no-show in Maricopa?

A Phoenix no-show often means a warrant and a lost bond. Bondsmen can surrender the defendant to the jail, which under A.R.S. 13-3974 can end the agent's duty. Court-held cash usually goes back once the case closes, minus fines and costs. Premium paid to an agent is not refunded.

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17. My relative was charged federally in Phoenix. Can the Fourth Avenue bond room take the money?

The Fourth Avenue bond room handles only Maricopa County and city cases. Federal charges go to the U.S. District Court for the District of Arizona downtown, and county bail doesn't apply:

  • Arrested people are taken to Phoenix federal courthouse, 401 West Washington Street, Phoenix, AZ 85003 (clerk 602-322-7200) to see a magistrate judge, often the next court day.
  • Federal pretrial services interviews them about family, work and history.
  • The judge decides release or sets a detention hearing.
  • Bonds are posted through the federal clerk.

The Marshals place federal prisoners in contract jails until the case ends. Call U.S. Marshals Service, 401 West Washington Street, Suite 270, Phoenix, AZ 85003, 602-382-8768.

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18. Once bond clears, does the Maricopa sheriff keep anyone for ICE?

The sheriff's office notifies ICE of release times when a detainer is on file, but it does not hold people past their release. ICE detainers under 8 CFR 287.7 ask jails to hold someone up to 48 hours after they would otherwise be released. A.R.S. 11-1051 bans Arizona counties from limiting immigration enforcement, so ICE agents may be waiting at release. Maricopa County has no public 287(g) agreement.

The county case stays active even if ICE picks someone up, and all court dates must still be kept. The ICE Phoenix Field Office, 2035 North Central Avenue, Phoenix, AZ 85004, 602-257-5900 handles cases from here, and detainees are often taken to:

  • Eloy Detention Center: 1705 East Hanna Road, Eloy, AZ 85131 · 520-464-3000
  • Florence Service Processing Center: 3250 North Pinal Parkway, Florence, AZ 85132 · 520-868-5862
  • Central Arizona Florence Correctional Center: 1155 North Pinal Parkway, Florence, AZ 85132 · 520-868-9095
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19. How do I check every custody system for someone arrested in Maricopa County?

Use these five:

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20. Who at the Phoenix courts can I phone to confirm a bond?

The criminal information desk at the Central Court Building can help:

  • Central Court Building (information center): 201 West Jefferson Street, Phoenix, AZ 85003 · 602-506-3204
  • South Court Tower (criminal courtrooms): 175 West Madison Street, Phoenix, AZ 85003 · 602-372-5375
  • Southeast regional court center: 222 East Javelina Avenue, Mesa, AZ 85210 · 602-372-5375
  • Northwest regional court center: 14264 West Tierra Buena Lane, Surprise, AZ 85374 · 602-372-5375
  • Northeast regional court center: 18380 North 40th Street, Suite 120, Phoenix, AZ 85032 · 602-372-5375
  • Durango juvenile court center: 3131 West Durango Street, Phoenix, AZ 85009 · 602-506-4280
  • Southeast juvenile court center: 1810 South Lewis Street, Mesa, AZ 85210 · 602-506-4280
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Key contacts for Maricopa County bond questions

Courts and jails change hours, fees, and procedures often. Check every detail with the sheriff's information line or the court before you pay. Use this as background for families; it is not legal advice.

Search for an Inmate or Active Arrest Warrant in Maricopa County

Maricopa County Bail Bond Payments - Main Points you Need to Know

  • Bonds are paid at the following address:
    4th Avenue Jail
    201 S. 4th Avenue
    Phoenix, AZ 85003
    **Go to the Bond & Fine room, which is located on the north west corner of the building.

     
  • Call the Sheriff’s Information Management Services (SIMS), at 602-876-0322, prior to paying a bond. If they have a hold from another jurisdiction, including immigration, the inmate won't be released even if you pay the bond... and bonds are NOT refundable.
  • You must make an exact payment. No change is given.
  • It may take up to 24 hours for an inmate to get released, after the bond is paid.
  • The IRS requires you to provide your social security number if the bond payment is greater than $10,000.00.
  • Acceptable methods of payment are:
    Cash
    Cashier's Check (must be verifiable)
    US Postal Money order
    Western Union Money Order
    Note: All checks and money orders must be made payable to: Maricopa County Sheriff's Office.
    Visa, Mastercard, American Express, or Discover Credit Cards. ($10,000 maximum using a credit card).

 

Maricopa County Towers Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

  • All visits must be scheduled with gettingout at least 24 hours in advance.
  • Visits are 30 minutes.
  • Visitation schedule subject to change.
DAY TIME
SUNDAY 7:00 AM - 9:30PM
MONDAY 7:00 AM - 9:30PM
TUESDAY 7:00 AM - 9:30PM
WEDNESDAY 7:00 AM - 9:30PM
THURSDAY 7:00 AM - 9:30PM
FRIDAY 7:00 AM - 9:30PM
SATURDAY 7:00 AM - 9:30PM

 

Search for an Inmate or Active Arrest Warrant in Maricopa County

GettingOut / ViaPath Remote Video Visits

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath Visits)

GettingOut Video Visitation allows friends and family members to conduct live, face-to-face video visits with incarcerated loved ones using a personal computer, laptop webcam, or the mobile application. Telmate and GTL operate under ViaPath Technologies, and the visiting service is transitioning from GettingOut Visits to myViaPath Visits; users may encounter either brand name depending on whether their county jail has completed the platform update.

Important: Advance Background Clearance Required

Detention centers do not permit unapproved drop-in video visitation. All visitors must submit valid government photo identification and pass administrative screening before an appointment can be booked, a review that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility in advance. If you do not register ahead of time, you will miss your loved one's scheduled visiting slots for the week.

Step-by-Step Instructions to Schedule a Video Visit

  • Open the GettingOut / myViaPath Visits app or go to www.gettingout.com / my.viapath.com.
  • Register your profile and upload clear photographs of your government ID and a verification photo.
  • Wait for the facility to issue visitor approval (you will receive an email confirmation).
  • Select Schedule Visit, pick your detention facility, and select the inmate.
  • Choose an available 25- or 30-minute time slot from the calendar and pay the visitation fee using a credit or debit card.
  • Sign into the app or website 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable internet connection.

What the Inmate Needs to Do

The inmate receives a schedule alert on their housing unit video kiosk or personal tablet. At the appointed time, they log in with their PIN and sit in front of the terminal. Inmates must follow institutional dress and conduct rules; corrections staff actively monitor sessions and will terminate any call immediately if rules are broken.

Official Providers: GettingOut Visits  |  myViaPath Visits

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Remote Video Visits, GettingOut and ViaPath provide several other communication and financial options:

Navigating a Criminal Case in the Maricopa County Courts

With more than four and a half million residents, Maricopa County runs one of the largest trial court systems in the country, and a criminal charge here can land in any of dozens of courtrooms depending on where the arrest occurred and how serious it is. Felonies and all juvenile cases are handled by the Superior Court of Arizona in Maricopa County. Its criminal departments sit in downtown Phoenix at the Central Court Building, 201 W. Jefferson Street, Phoenix, AZ 85003, and the South Court Tower, 175 W. Madison Street, Phoenix, AZ 85003; the court’s information center is (602) 506-3204. Juvenile cases are heard at the Durango Juvenile Court Center, 3131 W. Durango Street, Phoenix, AZ 85009, and the Southeast Juvenile Court Center, 1810 S. Lewis Street, Mesa, AZ 85210, each with a detention facility on site. More is in our bond guide. Before driving to the courthouse, check current bookings on Maricopa County Inmate Search.

Misdemeanors are divided between two other kinds of courts:

  • Justice courts: more than two dozen county precincts, grouped into regional justice court centers, hear misdemeanors filed by the Maricopa County Attorney, usually from arrests by the Sheriff’s Office, the Department of Public Safety or police in towns without their own court.
  • City and town courts: about two dozen municipalities, including Phoenix, Mesa, Glendale, Scottsdale, Tempe and Chandler, run their own courts with city prosecutors. The largest is Phoenix Municipal Court, 300 W. Washington Street, Phoenix, AZ 85003, (602) 262-6421.

Because the list is long, the azcourts.gov court finder is the fastest way to confirm which justice or city court has a particular case. Felonies are prosecuted by the Maricopa County Attorney’s Office, headquartered at 225 W. Madison Street, Phoenix, AZ 85003.

Federal crimes from Maricopa County are tried a few blocks away at the Phoenix federal courthouse, 401 West Washington Street, Phoenix, AZ 85003, the headquarters of the U.S. District Court for the District of Arizona; clerk (602) 322-7200. The dividing line is the source of the law. Offenses defined by Arizona statutes, which make up the vast majority of arrests, are charged by the County Attorney or a city prosecutor in the courts above. The U.S. Attorney prosecutes violations of federal law: large-scale drug and human smuggling networks that run through Phoenix, illegal reentry and other immigration offenses, bank robbery, federal firearms and child-exploitation crimes, cheating U.S. benefit programs, and acts on federal ground such as Luke Air Force Base or the Tonto National Forest. Tribal land sits inside or along the county too: the Salt River Pima-Maricopa Indian Community, the Fort McDowell Yavapai Nation, part of the Gila River Indian Community, and the Tohono O’odham Nation’s San Lucy District near Gila Bend. Under the Major Crimes Act, serious felonies such as murder, kidnapping and sexual abuse committed by Native Americans on those lands go to federal court, and tribal courts take up many smaller cases. Select a category below.

Search for an Inmate or Active Arrest Warrant in Maricopa County

1. Misdemeanors in Phoenix and the suburbs (DUI, shoplifting, family-violence assault, property damage)

In the Valley, the badge on the arresting officer decides the courtroom. A Phoenix police (100 West Washington Street, Phoenix, AZ 85003, 602-262-6151) citation goes to Phoenix Municipal Court (300 West Washington Street, Phoenix, AZ 85003, 602-262-6421) and is prosecuted by the city prosecutor; a Mesa or Tempe ticket goes to that city’s court; a deputy or trooper stop on a freeway or in county land outside cities usually lands in the precinct's justice court. Most people are cited and released. Those who are booked, as often happens after a domestic-violence call, are brought to the Initial Appearance Court at Intake, Transfer and Release (2670 South 28th Drive, Phoenix, AZ 85009, 602-876-0322) within 24 hours, where a commissioner sets release terms. Arizona law presumes release on recognizance unless the judge finds a reason to require more.

How much punishment is possible turns on the misdemeanor’s class. Class 1, where a first DUI, most family-violence assaults and shoplifting fall, can bring six months behind bars and a $2,500 fine. Class 2 reaches four months and $750. Class 3 reaches 30 days and $500. Surcharges can nearly double the base fine. If jail is possible and cash is short, the person may request appointed counsel; most city courts contract with private defense firms, and in the justice courts the Maricopa County Public Defender (620 West Jackson Street, Suite 4015, Phoenix, AZ 85003, 602-506-7711) or contract counsel takes the case.

Many cities offer diversion for first-time shoplifting, minor drug possession or domestic-violence offenses, ending in dismissal after classes or counseling. Cases that do not settle are usually tried to the judge; a six-person jury is reserved mainly for DUI and offenses with a historical jury-trial right. A jailed person should get a trial within 150 days of arraignment, and a free person within 180. Most Valley misdemeanors are done in under four months.

Under 18: Juvenile misdemeanors are filed in the Superior Court’s Juvenile Department at the Durango or Southeast center, depending on where the youth lives. Juvenile Probation (3125 West Durango Street, Phoenix, AZ 85009, 602-506-4011) reviews each referral, and a large share of first-time offenders are offered diversion with community service, education programs or a teen court rather than a formal petition. Certain minor violations, including underage drinking, tobacco and vaping, curfew and traffic tickets, may go to a justice or city court instead. A youth taken into detention at Durango or Southeast receives a detention hearing within 24 hours once a petition is on file, and the Public Defender represents eligible juveniles. Juvenile jurisdiction ends at 18, except that the state may extend it to 19 for a 17-year-old by filing a notice before adjudication (A.R.S. 8-202).

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2. Felony charges (burglary, drug sales, aggravated DUI, fraud schemes)

Almost every felony arrest in the county funnels through the Initial Appearance courtroom inside the 28th Drive intake center (2670 South 28th Drive, Phoenix, AZ 85009, 602-876-0322), where judges sit 365 days a year so nobody waits past 24 hours. The judicial officer reviews probable cause for the arrest, sets release conditions or bond, and determines whether the person qualifies for appointed counsel. Maricopa County splits indigent defense among several agencies: the Public Defender, the Legal Defender, the Legal Advocate and private attorneys assigned through the Office of Public Defense Services, which allows conflict-free representation for co-defendants.

The County Attorney must then obtain a grand jury indictment or win a preliminary hearing, which Rule 5.1 requires within 10 days for jailed defendants and 20 days for those released. Maricopa relies heavily on its standing grand juries, so many defendants skip the preliminary hearing. Next comes a not-guilty arraignment, often by video for jailed defendants, then an Initial Pretrial Conference where police reports and other evidence change hands and the court picks a trial date, and a Pretrial Management Conference about four weeks before trial. Plea offers are frequently made early and can expire if not accepted. The deadline for trial is 150 days after arraignment when jailed or 180 days when not, with an eight-person jury in most felony trials.

Murder aside, which is class 1, Arizona grades felonies on a scale running from class 2 down to class 6. First offenders in non-dangerous cases are often eligible for probation; presumptive prison terms run from one year (class 6) to five years (class 2), and prior convictions raise the ranges significantly under A.R.S. 13-703. A first or second conviction for having drugs for personal use must get probation under Prop 200, and class 6 felonies may become misdemeanors under A.R.S. 13-604. Anyone sent to prison serves at least 85% of the sentence. A typical felony case in Maricopa County takes six months to a year.

Under 18: A 14- to 17-year-old charged with a non-violent felony usually faces a delinquency petition in Juvenile Court, with possible outcomes ranging from probation and treatment to commitment with the Arizona Department of Juvenile Corrections. The County Attorney has the option under A.R.S. 13-501(B) to file in adult court instead when the youth is at least 14 and the charge is a class 1 or 2 felony, an enumerated class 3 felony, a dangerous offense, or any felony by a chronic felony offender. The county’s Juvenile Department works out of the Durango and Southeast court centers in Phoenix and Mesa.

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3. Violent and serious felonies (murder, sexual assault, armed robbery)

Violent felony files in Maricopa County use those felony steps too, yet pretrial release is much rarer. The Arizona Constitution (art. 2, § 22) allows a no-bail hold in capital and sexual assault cases with strong proof, and prosecutors may also push for a dangerousness hearing to keep the person jailed. Defendants held without bail typically stay at Lower Buckeye (3250 West Lower Buckeye Road, Phoenix, AZ 85009, 602-876-0322) or another Sheriff’s jail for the duration.

Offenses involving a deadly weapon or serious physical injury are “dangerous” under A.R.S. 13-704, eliminating probation. First-offense ranges include:

  • First-degree murder: death, natural life, or life with release possible after 25 years. The Maricopa County Attorney has historically sought death more often than any other Arizona prosecutor; capital cases require a 12-person jury and two qualified defense lawyers, often from the Public Defender’s capital unit. Executions in Arizona resumed in 2022.
  • Second-degree murder: 10 to 25 years, 16 presumptive.
  • Armed robbery: 7 to 21 years, presumptive 10.5.
  • Sexual assault: 5.25 to 14 years with no early release, plus lifetime registration.

Victims are guaranteed participation rights under the Arizona Victims’ Bill of Rights, Article 2, Section 2.1: they are told about each key hearing, may refuse to talk to the defense, get a turn at the microphone before bail, plea and punishment rulings, and should be repaid quickly. The County Attorney’s victim services advocates help navigate these. Homicide and sexual-assault cases in Maricopa County routinely take two years or more, and capital cases often last four or five.

Under 18: A.R.S. 13-501(A) sends teens aged 15 through 17 straight to adult court for first- or second-degree murder, forcible sexual assault, armed robbery or another violent felony offense, or when a chronic felony offender commits any felony. Those teens are often held in juvenile detention (3131 West Durango Street, Phoenix, AZ 85009, 602-506-4280) while their cases proceed in the adult criminal courts downtown. For a 14-year-old accused of violence, adult court is the prosecutor's choice. The death penalty is off the table for youths, and sentencing courts must weigh age when considering life terms.

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4. Maricopa County Superior Court buildings

Criminal courtrooms are in downtown Phoenix, with regional centers in Mesa, Surprise and north Phoenix:

  • Central Court Building (information center): 201 West Jefferson Street, Phoenix, AZ 85003 · 602-506-3204
  • South Court Tower (criminal courtrooms): 175 West Madison Street, Phoenix, AZ 85003 · 602-372-5375
  • Southeast regional court center: 222 East Javelina Avenue, Mesa, AZ 85210 · 602-372-5375
  • Northwest regional court center: 14264 West Tierra Buena Lane, Surprise, AZ 85374 · 602-372-5375
  • Northeast regional court center: 18380 North 40th Street, Suite 120, Phoenix, AZ 85032 · 602-372-5375
  • Durango juvenile court center: 3131 West Durango Street, Phoenix, AZ 85009 · 602-506-4280
  • Southeast juvenile court center: 1810 South Lewis Street, Mesa, AZ 85210 · 602-506-4280
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5. How do I check for and clear a warrant in Maricopa County?

The sheriff's office offers an online warrant lookup; its switchboard is 602-876-1000. DPS has a free statewide warrant search, and the Public Access case lookup covers many courts. Clear a warrant with the issuing justice, city or superior court (175 West Madison Street, Phoenix, AZ 85003), or through an attorney. The Superior Court clerk (201 West Jefferson Street, Phoenix, AZ 85003) answers at 602-372-5375. Callers demanding payment to cancel a warrant are a scam. Turn yourself in at Intake, Transfer and Release, 2670 South 28th Drive, Phoenix, AZ 85009, 602-876-0322, and post the warrant's bond once booked.

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6. Federal cases from Maricopa County

The U.S. District Court for the District of Arizona hears federal cases in downtown Phoenix:

  • First appearance at Phoenix federal courthouse, 401 West Washington Street, Phoenix, AZ 85003 (clerk 602-322-7200).
  • A pretrial officer meets the defendant and writes up a release recommendation.
  • Prosecutors may push for a detention hearing, usually within a few days.
  • Anyone kept in custody is housed by the Marshals, sometimes outside the Valley.

Questions about where a federal prisoner sits go to U.S. Marshals Service, 401 West Washington Street, Suite 270, Phoenix, AZ 85003, 602-382-8768.

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7. Searching for someone after a Maricopa arrest

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8. ICE detainers in Maricopa County

The sheriff's office tells ICE when a person with a detainer will be released, but doesn't hold anyone past release. A detainer asks the sheriff to keep the person up to 48 hours after they would otherwise be released. A.R.S. 11-1051 bars county limits on enforcement.

Removal matters for this area are handled by ICE Phoenix Field Office, 2035 North Central Avenue, Phoenix, AZ 85004, 602-257-5900. Detention sites:

  • Eloy Detention Center: 1705 East Hanna Road, Eloy, AZ 85131 · 520-464-3000
  • Florence Service Processing Center: 3250 North Pinal Parkway, Florence, AZ 85132 · 520-868-5862
  • Central Arizona Florence Correctional Center: 1155 North Pinal Parkway, Florence, AZ 85132 · 520-868-9095
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Take this as a guide to the usual path, not legal advice for a specific case. A person charged in the Valley should hire private counsel or ring the Maricopa County Public Defender, 620 West Jackson Street, Suite 4015, Phoenix, AZ 85003, at (602) 506-7711.

Call the criminal information desk at 602-506-3204 to confirm the courtroom before your hearing.

Search for an Inmate or Active Arrest Warrant in Maricopa County

Arrested in Arizona: criminal court process

TouchPay Inmate Trust Money Deposits

Provider: TouchPay Direct • A ViaPath Technologies Company (GTL Financial)

TouchPay (operated by GTL Financial Services and part of ViaPath Technologies) provides payment processing solutions enabling family members to deposit funds directly into an incarcerated person's jail trust and commissary account. Deposited funds allow the inmate to purchase commissary food items, clothing, hygiene essentials, and medical sundries, or transfer balances to phone time.

Important: Facility Site IDs and Deposit Limits Vary

Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. In addition, each correctional agency requires a specific TouchPay Site ID number to route payments accurately. If you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.

Step-by-Step Instructions to Register and Deposit Trust Funds

  • Obtain the inmate's legal first and last name, date of birth, and assigned facility booking ID number, along with the jail's 3- to 5-digit TouchPay Site ID.
  • Navigate to www.touchpayonline.com or dial automated phone payments at 1-866-232-1899.
  • Select Trust Deposits and enter the facility Site ID or search by state and agency name.
  • Confirm the inmate's profile matches the facility's active housing roster.
  • Enter the deposit dollar amount, review convenience and transaction fees, and input your credit or debit card billing information.
  • Submit payment and record your confirmation tracking number for your financial records.

What the Inmate Needs to Do

The inmate does not need an internet account to receive trust funds. Once authorized, funds post directly to their facility accounting balance in the jail's internal system. The inmate can review their updated balance at a dayroom kiosk terminal or on their trust receipt and place orders on their regular commissary distribution day.

Official Providers: TouchPay Official Website  |  ViaPath Technologies

Customer Service Telephone: 1-866-232-1899 (Automated & Live Support)

Support Hours: Automated Deposits 24/7/365; Live Support Monday – Friday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by TouchPay (ViaPath Technologies)

In addition to Trust Money Deposits, TouchPay and ViaPath handle bail bonding and inmate telephone services:

Search for an Inmate or Active Arrest Warrant in Maricopa County

Deposit Money for an Inmate in the Maricopa County Towers Jail

The Sheriff's Office does not accept cash or checks for people at the Maricopa County Towers Jail. Every deposit goes through TouchPay, in one of three ways.

  • At the Towers Jail lobby: The kiosk in the main lobby at 3127 West Gibson Lane, Phoenix, takes cash, Visa and MasterCard. Search for the person by name or booking number.
  • On the web: Pay by card through TouchPay.
  • Over the phone: Dial 1-866-355-9593, a free call.

Kiosk deposits normally clear within an hour, and fees are charged for kiosk and card payments. Account money can be released without approval during the first 72 hours after booking, but after that the jail commander has to approve it. Questions about where a person is housed go to 602-876-0322.

Towers Jail on West Gibson Lane in Phoenix opened in 1982 and is the oldest jail the Maricopa County Sheriff's Office still runs. It is also its smallest, with 720 beds for men in medium custody, most of them still awaiting trial. Do not address mail to Towers. All mail for sheriff's inmates is sorted at the central mailroom at the Lower Buckeye Jail and then delivered to the men at Towers.

Send postcards, photos, publications and legal mail to:
Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

  • Return address: In the top left corner, print your full name and address.
  • Postcard size: Store-bought postcards from 3.5 x 4.25 inches to 4.25 x 6 inches are the only personal mail allowed. The message itself should be in blue or black ink, never marker or crayon.
  • Booking number: Put it right after the inmate's full name. If you don't have it, use the inmate search.
  • Photos: Up to five pictures, 4 x 6 or smaller, may be mailed in an envelope marked PHOTOGRAPHS that holds nothing else. No Polaroids. Only the inmate's name and booking number go on the back.
  • Stamps: Don't mail stamps. The men buy stamps from commissary.
  • Refused postcards: Custom cards, plastic-wrapped cards, and cards with stickers, labels, watermarks, perfume, lipstick or glitter. The picture side can't show nudity, weapons, gang signs or crime.
  • Books and magazines: Have them shipped new from the publisher, its authorized distributor or an online-only store, and include an invoice. Hardcovers and wire or spiral bindings are never allowed. Each inmate may keep three books and five magazines.
  • Packages: Packages come only from the jail's approved commissary service.
  • Legal mail: Mail from a lawyer can be a full letter. It is opened in the inmate's presence and not read.
  • Money: No cash or checks in the mail. Use the Towers lobby kiosk, call in a deposit, or send money online.

ViaPath AdvancePay Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

AdvancePay is the primary prepaid telecommunications service operated by Global Tel*Link (GTL) and ConnectNetwork, which have unified under the corporate identity of ViaPath Technologies (and the myViaPath platform). By funding an AdvancePay account, telephone charges are deducted per minute whenever an incarcerated loved one calls your specific telephone number, preventing calls from being rejected by cellular carriers.

Important: Cell Carriers Automatically Block Jail Collect Calls

Inmate telephone networks do not permit incoming calls, and wireless cell providers automatically block traditional collect billing by default. While select traditional landlines may support operator billing, cell phones and internet-based lines require an active AdvancePay balance, which you can verify with your carrier. If you do not register your number online and add funds immediately, your loved one will hear an automated operator announcement stating your line is blocked from receiving correctional calls.

Step-by-Step Instructions to Open and Fund AdvancePay

  • Visit web.connectnetwork.com or the updated my.viapath.com portal, or launch the ConnectNetwork / ViaPath mobile application.
  • Click Sign Up and register using your primary 10-digit cellphone number and email address.
  • Select Add Facility, pick your state, and choose the detention center or state prison where the inmate is held.
  • Search for the inmate using their full legal name or facility booking ID number and link them to your contact directory.
  • Select AdvancePay Phone and choose your deposit amount ($25, $50, or custom).
  • Enter your debit or credit card billing details, accept the administrative transaction fee, and complete the payment.
  • Check your phone settings to confirm that automated or unknown correctional numbers are not routed straight to spam.

What the Inmate Needs to Do

The inmate approaches any housing pod telephone, enters their assigned PIN and voice biometric recognition phrase, and dials your 10-digit number. ViaPath's automated operator confirms your active prepaid balance and connects the call. All personal telephone calls are subject to recording and monitoring by facility investigators.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249 (Automated & Live Support)

Support Hours: Automated Service 24/7; Live Operators Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to AdvancePay Phone Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

ViaPath PIN Debit Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

ViaPath PIN Debit (hosted on ConnectNetwork and myViaPath) provides incarcerated individuals with their own calling funds. Unlike AdvancePay (which only funds calls placed to your specific phone number), PIN Debit funds belong directly to the inmate, allowing them to call attorneys, bondsmen, employers, or extended family members across multiple approved telephone numbers.

Search for an Inmate or Active Arrest Warrant in Maricopa County

Important: AdvancePay Only Funds a Single Phone Number

When someone is arrested, they often need to contact multiple people—including legal defense counsel, bail agents, employers, and relatives. If you only fund an AdvancePay account, your loved one will have no calling balance to dial anyone else, as rules and call authorizations vary by facility. Adding funds directly to ViaPath PIN Debit grants them the calling flexibility needed to handle critical legal and family arrangements without delay.

Step-by-Step Instructions to Fund a PIN Debit Account

  • Sign into your account at web.connectnetwork.com or my.viapath.com.
  • Click on PIN Debit under the communications menu.
  • Select the state and facility, and link the inmate's booking identification number.
  • Enter the deposit dollar amount and review the payment transaction fee.
  • Enter your debit or credit card details and submit the payment.
  • Notify your loved one that their personal PIN calling balance has been credited.

What the Inmate Needs to Do

The calling balance appears under the inmate's personal identification PIN. When they pick up any dayroom telephone or tablet, they select the 'PIN Debit' prompt from the automated menu to place calls to any approved number on their personal contact list.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249

Support Hours: Automated Deposits 24/7/365; Live Agents Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to PIN Debit Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

GettingOut / ViaPath Inmate Messaging

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.

Important: Contact Authorization and Digital Mail Rules Vary

Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.

Step-by-Step Instructions to Register and Message an Inmate

  • Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
  • Create a user profile using your primary email address and 10-digit mobile phone number.
  • Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
  • Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
  • Send an outside contact connection request to link your account to their tablet profile.
  • Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
  • Compose your text message in the chat box, attach approved photos, and submit it for jail screening.

What the Inmate Needs to Do

The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:

GettingOut / ViaPath Inmate Tablets & Media

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.

Important: Tablet Feature Availability Varies by Facility

Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.

Step-by-Step Instructions to Fund Inmate Tablet Services

  • Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
  • Navigate to www.gettingout.com or my.viapath.com.
  • Sign into your verified user profile and link the inmate's legal name and booking ID number.
  • Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
  • Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
  • Notify your loved one that their tablet account balance has been funded.

What the Inmate Needs to Do

The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:

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The Maricopa County Towers Jail serves the following cities and towns of Maricopa County: Avondale, Buckeye, Carefree, Cave Creek, Chandler, El Mirage, Fountain Hills, Gilbert, Glendale, Goodyear, Guadalupe, Litchfield Park, Mesa, Paradise Valley, Peoria, Phoenix, Queen Creek, Scottsdale, Surprise, Tempe, Tolleson, Wickenburg and Youngtown.

Search for an Inmate or Active Arrest Warrant in Maricopa County