Mesa City Jail Inmate Phone & Email

Inmate Phone & Voicemail for Mesa City Jail

The Mesa City Jail uses a private phone service contactor called 'GettingOut'.

They have an extensive website which explains all communication services.

 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing

 

Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Arizona.

2. Prepaid calls between Arizona and other states costs $0.21 per minute. International calls are $0.95 per minute.

3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.

4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

 

Types of Phone Calls

Collect Calls

Collect calls with 'GettingOut' allow you to instantly accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)

With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Mesa City Jail approves of the phone number.

Quick Connect

Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

 

Customer Service

If you have any questions, you can call them at 1-866-516-0115.

GettingOut online contact form

Frequently Asked Questions

The GettingOut App is available on Google Play and Apple Store.

How does Mesa City Jail's Phone System Work?

** REMINDER: You cannot call your inmate. They have to phone you.

PRE-PAYING

Using GettingOut you have the option of either:

- pre-paying directly into your inmate's account, or

- pre-paying, where you control all phone costs.

Prepaid Option #1

If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Mesa City Jail.

Prepaid Option #2

With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

COLLECT CALLS

Collect calls allow you to accept and pay for calls to your land line phone account. This means that if you “accept” the collect call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Expect additional fees from your carrier.

QUICK CONNECT

With Quick Connect, you leave a debit or credit card on file. Calls to you from your inmate will be billed immediately to your card. When the call comes, follow the instructions from the automated system to pay for that one phone call on the spot.

 

USE THE PHONE APP

Android app Available

iphone app Avavailable

Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 602-876-0322 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

If you have any questions about Mesa City Jail's phone system, contact GettingOut either online or by calling 866-516-0115

Photos of this facility
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